Episode Overview
In this episode CDO Matters, Malcolm Hawker speaks with Gavin Hupp, VP of Technology at United Parks and Resorts, about the balance between long-term planning and short-term adaptability.
Gavin shares how data and AI are used to anticipate guest needs, optimize experiences, and stay resilient amid disruptions like economic shifts and demographic changes.
The conversation also touches on the evolving role of tech leadership, the importance of mentorship, and how data teams can enable agility while staying focused on delivering exceptional customer experiences.
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