In this episode, I talk with Karen Kleinhans, CEO of Community Dental Care, about change management. Karen candidly shares her experience tackling the challenges she inherited and orchestrating a profound shift in her organization’s culture and results. We explore how an organization can perceive their circumstances through a biased lens, overlooking harsh realities. Karen's data-driven approach, peeling away opinions and conjectures, enabled her to convince both her board and her team of the business realities Community Dental faced. Through her determination to overcome the company’s inertia, she led them to a stronger financial footing and future. Whether you're in the midst of change or contemplating its necessity for sustainability or growth, you will find this episode invaluable.
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