Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Samantha Higdon, Kevin Rozema, and Frank Scandura for a lively discussion about shop culture. The group highlights the crucial role of structure and systems in establishing and sustaining a positive workplace environment. They also emphasize the impact of one disruptive individual on team morale and performance, sharing real-world experiences of how quickly culture can improve once a toxic influence is removed. Finally, the conversation explores the connection between strong internal culture and public perception, stressing that shops with clear values and expectations not only attract better employees but also build greater trust with their customers.
00:00 "Schindler's Ongoing Legacy"
05:50 "Defunct Culture Exposed"
09:18 Implementing Shopware Systematically
09:46 Refining Workflow and Company Culture
14:09 Establishing Team Structure and Culture
17:50 Misaligned Hiring Risks Culture
20:04 Workplace Challenges for Technicians
24:45 Unmet Expectations Ruin Cultures
27:08 Shifting Focus for Profitability
31:34 Guiding Aspiring Automotive Careers
35:48 Mandatory Quarterly Education Benefits
39:58 Stop Temporary Fixes, Solve Core Issues
41:41 "Unhealthy Dynamics and Letting Go"
44:56 Toxic Leadership Dynamics
47:24 Shop Manager's Crucial Role
51:53 Promoting Continuous Automotive Education
55:17 "Adaptability: Embrace Change"
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