Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Jesse Sammons and Todd Compton for an honest discussion on the challenges of running an automotive repair shop. Todd shares his experience of a dramatic drop in car count and revenue after switching marketing companies and tightening the types of jobs his shop accepted. The group explores the unintended consequences of restricting work too much, the importance of regularly reviewing shop processes and phone interactions, and the ongoing struggle to balance technician autonomy with effective leadership.
00:00 "Distant Busy Ties"
04:52 Google Ads Issue and Solution
07:41 Narrowing Service Scope Over Time
10:57 "Post-Trip Staff Meeting Insights"
16:11 Balance Between Growth and Rest
17:28 "Admitting Mistakes, Fixing Them"
23:48 Relentless Commitment to Research
27:24 Teaching Complexity: Duplication Challenge
29:27 Letting Go to Empower Growth
32:12 Mechanic Dedication Scale
36:52 Efficient Learning for Complex Systems
37:52 Intermittent Electrical Fault Challenges
41:38 Shifting Focus to Client Experience
46:55 Technician-Owner Relationship Dynamics
48:03 Unhelpful Car Inspection Practices
52:32 Technician Motivation and Performance Dilemma
54:39 Accountability Over Authority
58:13 Embracing Empathy Today
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