Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Chris Luoma, owner of Jerry’s Automotive in Lansing, Michigan, and his wife-to-be, Lydia. Chris shares the story of stepping into a third-generation family business during a challenging transition, modernizing the shop by implementing systems like DVIs and updated parts and labor matrices, and the impact these changes had on the team and client base. Together, the group discusses the challenges and rewards of growing a single-location business, the importance of maximizing one shop before expanding, and the realities of balancing business ownership with family life.
00:00 Union Carbide Catastrophe
10:19 Focused Expansion of Existing Location
15:27 Avoiding Messy Boundaries
18:28 Family Business Takeover Dynamics
26:32 Elusive Goal of Success
29:27 "Facebook Friend's Unforgettable Prank"
37:11 "Diner vs. Steakhouse Costs"
38:48 Expensive Restaurant Nightmare
44:28 Tragic Cycle of Forgetfulness
48:56 DIY SodaStream Refill Setup Hazard
56:09 Antibiotic Misuse Causes Health Crisis
01:01:52 Innocent Misunderstanding at Dinner Table
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