Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
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In this episode, Lucas and David are joined by Anders G. Gustafson, a former shop owner turned mentor, coach, and advisor. Anders reflects on his transition from corporate strategy and data analysis to shop ownership and eventually coaching, emphasizing the emotional toll and challenges of running a repair business. The conversation examines the distinctions between corporate and independent shop operations, the evolving complexities of the automotive industry, and the crucial importance of prioritizing employee satisfaction over customer satisfaction.
00:00 "Customer Care Drives Success"
05:55 "E-Commerce Business Consideration"
13:56 Career Path: Shop Chain Opportunity
20:33 Managing Large Retail Operations
22:25 Troublesome Nationwide Parts Store
28:42 "Strategies for Repair Shop Success"
35:03 "Replica 1992 Pizza Hut Idea"
38:41 Nostalgic Blockbuster Prediction Moment
45:04 Volvo's Pioneering Truck Safety Technology
47:42 Automotive Entrepreneurship Opportunities
57:42 Guiding a Friend's Journey
01:00:06 "Discussing Insecurities and Sibling Rivalry"
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