Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David are joined by Nicholas Lerubino, second-generation technician and lead tech at Mark’s Auto Service in Gillette, New Jersey. Nicholas shares how caring deeply about customers and the industry brought both fulfillment and stress, detailing the emotional toll of serving skeptical clients and navigating challenging shop cultures. The conversation examines the importance of achieving a work-life balance in the automotive industry, the realities of technician burnout, and the significance of having a supportive network within the field.
00:00 "Incriminated and Betrayed Heist"
06:03 "Eric's Vital Support"
07:25 Discovering Mario Rojas's Impact
10:40 "Brief Courtesy Call Notification"
15:26 Warranty Work Isn't Profitable
17:15 "Leaving Due to Shop Culture"
21:20 "Handling Employee Write-Up Concerns"
24:08 "Gravy Work vs. Practical Skills"
27:04 Failure to Follow Procedure
28:59 Throttle Body Diagnosed in Minutes
32:10 Fuel Leak and Code Issues
37:06 "Balancing Business and Personal Life"
40:06 "Expectations for Young Men's Work"
42:58 "Prioritize Work Over Leisure"
45:28 "Finalizing Paperwork Concerns"
50:57 "Process Obsession's Daily Impact"
54:04 Nearly Fatal Garage Door Incident
55:08 Avoiding Dangerous Road Stretch
58:20 Identical Specs Uncovered
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