Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
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In this episode, Lucas and David are joined by Nicholas Lerubino, second-generation technician and lead tech at Mark’s Auto Service in Gillette, New Jersey. Nicholas shares how caring deeply about customers and the industry brought both fulfillment and stress, detailing the emotional toll of serving skeptical clients and navigating challenging shop cultures. The conversation examines the importance of achieving a work-life balance in the automotive industry, the realities of technician burnout, and the significance of having a supportive network within the field.
00:00 "Incriminated and Betrayed Heist"
06:03 "Eric's Vital Support"
07:25 Discovering Mario Rojas's Impact
10:40 "Brief Courtesy Call Notification"
15:26 Warranty Work Isn't Profitable
17:15 "Leaving Due to Shop Culture"
21:20 "Handling Employee Write-Up Concerns"
24:08 "Gravy Work vs. Practical Skills"
27:04 Failure to Follow Procedure
28:59 Throttle Body Diagnosed in Minutes
32:10 Fuel Leak and Code Issues
37:06 "Balancing Business and Personal Life"
40:06 "Expectations for Young Men's Work"
42:58 "Prioritize Work Over Leisure"
45:28 "Finalizing Paperwork Concerns"
50:57 "Process Obsession's Daily Impact"
54:04 Nearly Fatal Garage Door Incident
55:08 Avoiding Dangerous Road Stretch
58:20 Identical Specs Uncovered
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