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December 15, 2024 29 mins

Karen welcomes Dr. Nicole Boutilier, Executive Vice President of Medicine and Clinical Operations at Nova Scotia Health. With over 20 years of medical practice in rural Nova Scotia, Dr. Boutilier shares her journey and insights into driving systemic improvements in healthcare delivery. They discuss the concept of "operational excellence," emphasizing alignment, accountability, and a culture of continuous improvement. Dr. Boutilier explains how initiatives like the daily management system and huddle boards empower healthcare teams to solve problems collaboratively, creating efficiencies and enhancing care quality.The conversation delves into significant achievements such as the progress toward primary care for all Nova Scotians, the impact of integrated health strategies, and the transformative potential of artificial intelligence in healthcare. Dr. Boutilier also highlights the innovative discharge hub initiative, which prioritizes patient transitions and home-based care. With a forward-looking approach, this episode offers a deep dive into the challenges and successes shaping healthcare in Nova Scotia.


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