This week’s Check-Out Fridays gets real (and hilarious) about guest behavior, staff sanity, and the messy truth behind “the customer is always right.” From viral hotel-review segments to a wild Bonefish Grill incident and a Chick-fil-A drive-thru puzzle, Bryan and Tyler share frontline stories and practical takeaways every hotel operator—and every traveler—should hear.
What You’ll Learn
- Why “the customer is always right” can hurt service quality
- Simple scripts for handling unreasonable manager requests
- Smart ways to defuse lobby meltdowns during sell-outs
- How to prevent (and document) pet-policy abuse and room damage
- The psychology of online reviews—and prompting balanced feedback
- Three guest-facing rules to post for fewer complaints & better scores
Enjoy these Friday check-outs? Subscribe and tell us: What’s the wildest guest request you’ve ever handled—or received?
Listen on Apple/Spotify and join our newsletter for show notes, tools, and weekly hospitality intel.
#CheckInWithBryan #Hospitality #HotelManagement #TravelBusiness #CheckOutFridays
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Are You A Charlotte?
In 1997, actress Kristin Davis’ life was forever changed when she took on the role of Charlotte York in Sex and the City. As we watched Carrie, Samantha, Miranda and Charlotte navigate relationships in NYC, the show helped push once unacceptable conversation topics out of the shadows and altered the narrative around women and sex. We all saw ourselves in them as they searched for fulfillment in life, sex and friendships. Now, Kristin Davis wants to connect with you, the fans, and share untold stories and all the behind the scenes. Together, with Kristin and special guests, what will begin with Sex and the City will evolve into talks about themes that are still so relevant today. "Are you a Charlotte?" is much more than just rewatching this beloved show, it brings the past and the present together as we talk with heart, humor and of course some optimism.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.