Chip Chat On Customer Service
Chip brings together the most inspirational thought-leaders in the customer service industry to have light & lively conversations that will enhance your business knowledge and challenge conventional wisdom. Chip has more than 35 years of experience in this field and is well-known in the industry as an expert on customer service, business relationships, and client success. Each episode will either feature a unique guest or special AMA sessions with Chip himself. On with the show!!!
Episodes
In today's episode Chip and Adrian discuss the following topics:
Mentioned in the episode:
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Since they sold their popular wine brand Michael Houlihan & Bonnie Harvey have dedicated themselves to helping others achieve the same success without suffering through the same mistakes that they made. They started in a laundry room of a rented farmhouse in the Sonoma County hills and ended up in the boardroom of the world’s largest winery. They were under capitalized and lacked knowledge of their industry. They were forced to...
"Open your doors. Invite anybody and everybody and have them sit with your frontline teams". - Jim Moloney
Key topics covered in today's episode with Jim:
Mentioned in...
Operative Intelligence helps contact centers systematically improve customer experience and operational performance through powerful data and insights. And I'm excited to sit down with its CEO, Peter Iansek. Today we discuss a variety of topics including:
In this episode of the podcast, I'm the one in the hot seat. My daughter, Carolyn, is taking over the mic and asking me about my experience in the industry, my passion for customer service, and valuable advice I've received in my career. We talk about Amazon's dedication to its customers, the rise of chatbots, and how a blizzard in Canada led to a new client and lifelong friend.
If you have questions for me and would lik...
Lon Safko is a serial innovator, inventor, bestselling author, speaker, and good friend of mine.
He is an author of remarkable breadth, writing six innovative books, which have shown corporations how to train managers to think creatively, detailed the secrets of launching a successful online business, and many other topics. His latest book, “The Social Media Bible,” unlocks the mysteries of social media for business.
Lon is a remark...
Today we chat with my very good friend Lisa Diehl, Manager of Consumer Advocacy at Blue Diamond Growers, the company behind Blue Diamond Almonds, Nut Thins, Almond Breeze, protein and baking mixes. Believe it or not, the company has been around since 1910!
Lisa shares some great tips on how to successfully respond to your customer, how to successfully launch a new product as a team effort with the rest of the company, plus exciting ...
Welcome to the first edition of the Chip Chat on Customer Service podcast and thank you for listening!!
This episode covers the following questions:
Please subscribe to the show, follow us on social media and contact Chip directly with any questions, comments or content suggestions.
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