CIO Podcast - Episode 101: Digital Messaging with Tom Gillette

For the 101st episode of the CIO podcast hosted by Healthcare IT Today, we are joined by Tom Gillette, CIO at Mount Sinai Medical Center, to talk about digital messaging! We kick this episode off with Gillette sharing his experience with using Epic’s ART for InBasket messages. Then we take a look at the increase of digital messaging since COVID to debate whether or not we think this growth will continue to trend upwards, as well as share where we think all of this messaging is headed. Mount Sinai Medical Center is the first adopter to use ART for messages in Spanish. Gillette walks us through how that works and what some of the nuances are. Then we talk about some of the other technology challenges Mount Sinai Medical Center faces, having such a large Hispanic/multi-lingual patient population.

We then move on to take a look at the other health IT or AI projects Gillette is excited to be working on. Next, we discuss how to balance implementing AI solutions that are best of breed vs a platform of your existing vendors. Then Gillette shares what inspired his decisions to have an AI governance committee, along with his existing IT steering committee. Finally, we conclude this episode as Gillette passes along the best piece of advice he’s been given in his career.

Here’s a look at the questions and topics we discuss in this episode:

• What’s been your experience using Epic’s ART for InBasket messages?
• We’ve all seen the growth of digital messaging since COVID. Do you expect that trend to continue upward? Where is all that messaging headed?
• You’re the first adopter to use ART for messages in Spanish. Tell us about how that works and some of the nuances of using ART for messaging in Spanish.
• What are some of the other technology challenges you face, having such a large Hispanic/multi-lingual patient population?
• What other health IT or AI projects are you working on that have you excited?
• How do you balance implementing AI solutions that are best of breed vs a platform of your existing vendors?
• Why did you decide to have an AI governance committee along with your existing IT steering committee?
• What’s the best piece of advice you’ve been given in your career?

Now, without further ado, we’re excited to share with you the next episode of the CIO Podcast by Healthcare IT Today.

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