165 Christina Schwarzkopf of Prolong: seamless solutions for circular aftercare and aftersales

Christina Schwarzkopf is co-founder of Prolong, a business-to-business white-label software solution enabling fashion brands and retailers to offer and manage circular aftercare and aftersales services. Those services could include repair, cleaning, personalization, exchanges, and refunds. Christina combines her commercial, strategy, and sustainability expertise built over a decade of fashion experience with brands like Calvin Klein, Tommy Hilfiger, and Zalando. Prolong works with brands like Belstaff, The North Face, Veja, and Fusalp, covering apparel, outdoor, footwear, and jewellery, as well as multi-brand retailers. Brands use Prolong to digitize and automate service journeys across channels, reducing operational complexity, increasing customer satisfaction, and driving loyalty. The platform integrates logistics, communication, and brand operations to simplify often fragmented service processes. By linking customers, brands, and service providers, Prolong enables circularity at scale and helps brands move from one-off sales to ongoing, service-driven relationships. This makes aftercare a strategic business opportunity that’s aligned with sustainability and regulatory demands. We’ll hear how the Prolong platform combines complex workflows into a single system, helping brands extend product lifespan and build stronger customer relationships, improving customer satisfaction and loyalty. Christina talks us through the value proposition for brands and service partners, and explains how Prolong supports service partners by providing steady business and connecting them to a growing global network. Christina also shares some of the challenges and opportunities for brands, and offers tips on how to help customers discover, and access repair and aftercare services.