MTA Announces OMNY Card Giveaway at Customer Service Centers Ahead of End of MetroCard Sales

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Episode Transcript

(00:00):
Fees to be waived for OM and Y cards when customers transfer
balances. First 400 customers to transfer
balances at customer service centers get fee waived cards.
The Metropolitan Transportation Authority, MTA, announced that
starting at 8:00 AM on Tuesday, November 18th, the 1st 400

(00:21):
customers to transfer their balances from Metro Cards to
OMNY at the 16 current customer service centers throughout the
transit system will receive fee waived OMNY cards.
Cards will be loaded with balances remaining on their
Metro Cards, with transfers of balances occurring on the spot
at the customer service centers.The announcement comes as the

(00:44):
MTA prepares to transition away from the Metro card with sales
ending on December 31st, 2025 and full transition to tap and
ride in 2026. The OMNY cards will not have
trip value preloaded. OMNY cards offered with no fees
will be available to the 1st 400customers at all 16 customer

(01:08):
service centers listed below. The Bronx 161 St.
Yankee Stadium, Fordham Rd. Parkchester, Brooklyn Atlantic
AV, Barclays Center, Coney Island, Stilwell AV.
Myrtle Wyckoff AVS Manhattan 34 St.

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Penn Station 125 St. 168 St. Fulton St.
Grand Central 42 St. Times SQ, 42 St.
Queens Flushing Main Street Jackson HTS Roosevelt AV Sutphin

(01:58):
Blvd. Archer AVJFK Airport, Staten
Island St. George.
Open Monday to Friday from 5:30 AM to 9:00 PM, 14 new customer
service centers are set to open later this year at locations
across the Bronx, Brooklyn, Manhattan and Queens.

(02:18):
The 1st 400 customers to visit those new customer service
centers and transfer their MetroCard balances to OMNY will also
receive the promotional fee waived OMNY Cards.
Agents at Customer Service centers are on hand 24/7 to
assist riders with OMNY machines, help customers sign up

(02:39):
for the Fair Fares and Reduced Fare programs, and provide
service information, among otherfeatures.
Customer Service Centers featureservices historically provided
by the MTA exclusively at 3 Stone St. in Lower Manhattan in
the neighborhoods where riders live.
The Customer Service Centers include repurposed booths,

(03:00):
retail outlets and feature enhanced accessibility, OMNY
technology and a dedicated, morewelcoming visual presentation
for customers through new lighting, branded wrapping and
canopies. Earlier this year, the MTA
announced that the final day forMetro card sales and

(03:20):
distribution will be December 31st, 2025 as the Mtas popular
contactless tap and ride paymentsystem fully replaces the three
decade old swipe system. The Tap and Ride payment system
allows riders to pay fares directly with digital wallets,
contactless credit and debit cards, and OMNY cards.

(03:44):
Metro cards will still be accepted into 2026, and the
official final acceptance date will be announced at a later
time. While customers are encouraged
to spend down the value on theirMetro cards, remaining balances
will be eligible for transfer orreimbursement 2 years from the
expiration date on the Metro card.