Cloud Sherpa
"Cloud Sherpa" is a place to guide you through the mountain of information about Business Cloud Services all from a Biblical Worldview. Here we cover topics such as Unified Communications & Contact Center, Cloud Computing, Cyber Security, AI & Machine Learning, and more. What is a Sherpa - A Sherpa is a guide to get you to your destination. Usually the term Sherpa is used in relation to the guides that are common on Mt. Everest and Kilimanjaro. They're not geologists or meteorologists. They're not experts in rocks or deciphering the weather. They simply know the way. At VocalPoint Consulting we know the way through technology procurement, cloud contracts and vendor relations enabling businesses to navigate a path to success. Subscribe to our channel for weekly updates on industry related content. If you have suggested content let us know by leaving a comment. Contact us for a free evaluation. vocalpointconsulting.com info@vocalpointconsulting.com (888) 800-1022 Hosted on Acast. See acast.com/privacy for more information.
Episodes
If your business is thinking about quitting VMWare, watch this video. In this Cloud Sherpa episode, dive into the world beyond VMware as we explore viable alternatives for virtualization. We breakdown the pros and cons of five top contenders: Proxmox VE, Microsoft's Hyper V, Nutanix AHV, Harvester by SUSE, and open cloud orchestration platforms like OpenStack. Whether you're a small business or a mid-sized enterprise, find out whic...
Join Derek Roush on Cloud Sherpa as he delves into five cloud platforms that provide unified communications as a service (UCaaS) and contact center as a service (CCaaS). Explore options like Dialpad, GoTo, Vonage, Nextiva, and Zoom, discussing their features, strengths, and weaknesses. Whether you're looking to upgrade from Avaya or integrate a unified communication strategy, this episode offers valuable insights to help you make a...
AI-Powered Surveillance Is Smarter Than You Think: Claro’s AI Vision takes you inside the next generation of intelligent security with Claro Enterprise Solutions’ groundbreaking AI Video Analytics platform. Certified by the Department of Homeland Security and powered by Nvidia, this solution turns standard camera systems into intelligent security networks capable of real-time threat detection and operational insights.
🎯 Key Fe...
This episode of Cloud Sherpa is a featured podcast appearance on “The Leadership Toolkit” podcast with @MikePhillips on the topic of The Power of Faith Based Leadership.
How do the “5 love languages” factor into your business life? Is your heart in the right place when leading others and yourself? T
ap into this unique conversation and let us know what resonates most with you, your leadership style and desire in ...
Today we talk about conversational ai that doesn’t suck for contact centers across verticals. Don’t you wish conversational AI spoke with you like a “Normal representative?”
Imagine if ChatGPT and Alexa had a baby- THATS the kind of power behind Smart Action and what Aaron Acree discusses with Joey Muggz Perez on this episode of Cloud Sherpa.
- 00:00 - Intro
- 00:32 🌐 Natural AI Enhances Customer Experience - Superior ...
In this video, we're going to discuss one of the most common PCI compliance mistakes call center professionals make: not following PCI DSS requirements.
PCI DSS is a set of guidelines that call center professionals need to follow in order to protect their customers' data. If you're not following these guidelines, then you're putting your customers at risk. Watch this video to learn how to avoid this deadly PCI compliance mistake...
In this Episode Joey Muggz interviews Michael Gorritz of the @orgdevgroup to discuss the future state of business, and why every business need this clarity to win.
00:00 - (https://youtu.be/CLv2qaNFrFM?t=0s) 🙏 Opening and Focus on Organizational People Issues
- Introduction with a prayer and shifting focus to organizational issues related to people, process, and technology.
- Emphasis on situational approaches and the i...
In Todays episode Joey Interviews Oana Leonte - Head of Marketing Accessories for Puma a host of the “Unmtchd” podcast about her holisitc approach to marketing in a digital world.
00:00 🤖 Understanding the importance of technology in marketing,
- Technology is costly but essential for marketing.
- Recognizing the impact of technology on consumer experiences.
- Viewing technology as an integral part of the end-to-end consumer j...
In episode 8 of Cloud Sherpa , Gary James Knight is featured on the episode in a new format that allows us to see how even in the plane business, someone who had a bad experience can say something that can become fighting words! I hope you enjoy this take- while interviewed by Joey, we tried to make an editorial highlighting just a few moments of the conversation. We thought you might “sea” the relation with your business in either...
In Episode 7 of Cloud Sherpa Derek Roush and Joey Perez discuss Software Defined Networking (SD WAN) versus Secure Access Service Edge (SASE) and the differences between them. Both can be viable frameworks when it comes to building your business network.
The key is in understanding the inherent differences as well as the cost.
Intro - 0:00
What is SD WAN- 1:16
How does SASE leverage it's native architecture? - 6:56
Wh...
What is the future of call and contact centers? Is AI the answer? In this video, we'll be exploring the topic of Robots replacing contact center agents. We'll be discussing the pros and cons of this phenomenon, and examining the various ways in which robots could replace agents in contact centers.
This is an important topic, and one that deserves your attention. By the end of this video, you'll have a better understanding of the...
Are tools like Generative AI and Dialpad GPT future of contact centers? Do you want to know if Dialpad GPT is right for your Contact Centers? Watch Episode 5 of Cloud Sherpa with Derek Roush and Joey Perez to find out! Dialpad GPT is a new technology that uses artificial intelligence to identify and manage customer interactions. In this video, we'll explore the benefits of Dialpad GPT and see if it's the right solution for your Con...
This week on Cloud Sherpa Derek Roush discuss the evolving role of the technology advisors with Zak Anderson from Evolve IP. They discuss the evolving role of the technology advisor in today's world and what the role should be of today's TSD's (Technology Solution Distributors).
Derek shares his insights from his experience and career in business. He explores how he first got started in the channel, how the role of advisors has...
If you're thinking about moving your business to the cloud, you'll want to understand the difference between VDI and DaaS. In Episode 3 of Cloud Sherpa we're going to explore how to avoid cloud computing pitfalls. We'll discuss the differences between Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS) solutions and how each solution is deployed and maintained.
If you're looking to improve your businesses comput...
In Episode 2 of Cloud Sherpa we're going to explore the hidden problems killing your call center. We'll discuss the three most common problems, and provide solutions that will help you revitalize your call center.
If you're looking to improve your call center's performance, then this is the video for you! We'll go over the top three problems killing your call center, and provide solutions that will help you revive the business. ...
In Episode 1 of "Cloud Sherpa", Derek Roush and Joey Perez delve into the impact of AI on cybersecurity, compliance, Voice over IP, and marketing. Tune in every week as we navigate the ever-evolving world of tech and cloud. For CTOs and tech enthusiasts alike, having a trusted advisor is crucial to avoiding the pitfalls of selecting inappropriate technology for your business. Join us on this insightful journey!
In this e...
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