Things you will learn:
- How to create memorable customer experiences (that refer you business!)
- Customer Success Approach to CLTV (Human-centric)
- How to position “extra” benefits/services
- What does “Going above and beyond” actually mean and how does it affect CLTV
- Consultative approach across departments
- Culture and it’s connection to CLTV
- How to spot your happy customers so you can leverage customer proof
- How good Customer Support impacts CLTV
- How first response time can impact CLTV
- Building a slack community for customers
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