Gaining Momentum and Velocity in Experience Management

In this episode of Clued In, Lou discusses the difference between incremental process improvement and tactics that create momentum and velocity in your CX strategy. Often organizations look for a ‘silver bullet’ or universally applicable ‘best practices’ to boost the CX ROI. In some cases, this will provide short term gains but to create a truly distinct experience for your customers and employees requires looking at things differently…which can result in greater momentum in seeing positive returns.