NEW Coaching Method Saves Time: Asynchronous Coaching

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Episode Transcript

Speaker 1 (00:00):
The industry of coaching is changing, and
changing dramatically.
I think we're going to have alot of different approaches to
coaching.
I think things are changing andone of my favorite magazines is
Choice Magazine.
It's about individual coaching,it's about the practice of
coaching, and the gentleman whoruns it is a really nice

(00:21):
gentleman out of Canada and Ijust love the way he goes at our
industry and I exchanged acouple of emails with him and we
were talking about you knowwhere the industry is going, and
one of the articles he justcame out with, or one of his
contributors, was talking aboutthe different types of coaching.
You know, I'm in the midst ofimplementing two peer-to-peer

(00:41):
coaching networks right now fornot only emerging leaders in
succession planning but toactually strengthen teams.
And how do we give feedback?
How do we coach one another?
How do we receive coaching fromour peers when there really
aren't titles?
Number two one of the thingsthat we've adopted and we've
created our own methodology issomething called cadence

(01:02):
coaching.
Now we're going to be launchingour own software version of it.
We're using a white-labeledversion right now with a great
company, and asynchronouscoaching is actually something I
started to experience aboutthree years ago and it was funny
because I said to my coach,philip I said you know, it's
interesting, I don't know if Iwant to meet with you.

(01:23):
And he goes what?
And I go.
I hate that 30-minute timeframe you got to adhere to Now.
First of all, if you do calendaror scheduled coaching, oh my
gosh, keep going.
If it's working, don't changeit.
Yet there are people out therewho just need that immediate
access, and so one of the thingsthat we now do is we use
content.
So when we train leaders on howto coach, we also give them the

(01:48):
cadence of coaching.
So after each module, we deploysome question sets.
The question sets are coachingquestions like what did you
learn?
What do you think will work?
What are the challenges in theworkplace, and then we have
visibility to what our leadersare experiencing on a regular
cadence, not every two weekswhen we get together, where we
have to recall the prior twoweeks to have a really

(02:09):
productive coaching conversation.
So one of the things that Ilove about cadence coaching is
we deliver content, we usequestion sets.
Then we do something calledasynchronous collaboration.
We're going back and forth andwe chat and we send videos and
we send audios and we send textmessages within this platform

(02:29):
and, ironically, one of ourclients out in New York, their
IT manager, goes.
I think I'm coaching more thanI thought and I said what do you
mean?
He said, well, I use MicrosoftTeams.
I'm using the chat feature tohave the kind of dialogues
you're talking about.
I said, yeah, it's powerful.
And he goes.
It's awesome.
And everyone in the room iskind of like what are you two

(02:50):
talking about?
And see, here's the funny thing.
I had one where a leader of ourshad to have a conversation with
her boss on a Friday.
It was a pretty importantmeeting.
She was coaching upward.
We had to calm her down.
I gave her some tips andtechniques of how to approach it
, some of the language to reallymake sure that it wasn't viewed
as adversarial orconfrontational.
We did this all in our privatedialogue using text, audio and

(03:15):
video, and when I added it up itcame out to about nine minutes
between the two of us.
She said I felt fully prepared.
I get a message on Monday.
She said the conversation wentgreat.
You're right, had I gone inguns a blazing and emotional it
would have been reallycounterproductive.
We only spent nine minutes.
Now, the funny thing was.

(03:36):
We had a scheduled session twoweeks from that date.
Had she had to wait, therewouldn't have been that
continuous dialogue between thetwo of us, and that's where I
think we make a mistake.
So if you're, first of all, ifyou're intrigued, reach out to
us.
We coach leaders, we coachindividuals, individual
contributors, we coach teams.

(03:57):
And the whole concept ofasynchronous coaching is you
know, we're spending about 40%less time than calendar-driven
coaching, and our clients areactually saying this is great,
because I'm getting immediateaccess to you.
So when we get a message fromour clients, we typically
respond within about three tofive hours, three to five
business hours.

(04:17):
So there's a constant flow ofdialogue, whereas if we wait two
weeks for our nextcalendar-driven session, we're
trying to recall history andthen we've got to fill up the
30-minute time frame becausethat 30 minutes is on our
calendar.
What asynchronous coaching doesis it frees up time, creates a
continuous dialogue and itallows us to have conversations

(04:37):
of a coaching nature withimmediacy to the present.