This episode features an interview with Keri-Lynn Pajer, Vice President of HR Business Partnerships and Change Initiatives at Agero. Keri-Lynn is a Strategy and Planning Executive with expertise in aligning organizational needs to the delivery of complex business solutions and expanded capabilities. At Agero, she previously served as the Senior Director of Internal Communications and Change Initiatives, and was the Director of Transformation Strategy at Staples.
In this episode, Miriam and Keri-Lynn discuss the importance of listening to employees, the balancing act of integrating AI while maintaining human connections, and the continuous effort to maintain a culture of trust and engagement.
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“ I think the secret sauce is the employee. It's ensuring that you have a really structured, intentional employee listening program. What we like to say here is that we don't ever ask a question that we don't plan on or don't have the ability to make changes to. It's this one small act of change. Understanding what the employee needs and wants and really taking that information and trying to take one small step forward every time you hear something. Communication is a huge part of that.” – Keri-Lynn Pajer
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Episode Timestamps:
*(03:07): Getting to know Keri-Lynn
*(07:00): Defining and enhancing employee engagement
*(09:06): The secret sauce to high engagement
*(16:57): Building connectivity and trust
*(27:26): Adapting to hybrid and remote work
*(35:35): The role of AI in connectivity
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Links:
Connect with Keri-Lynn on LinkedIn
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