March 4, 2025 • 35 mins
Dive into the world of home warranties with this enlightening episode featuring Dianna Silver from SafePro Home Warranty. We explore why SafePro is redefining expectations in the home warranty realm, demonstrating a community-centered approach that puts empathy and customer satisfaction at the forefront. Discover the benefits of using a local service, where claims are handled by people who understand the local climate and culture, ensuring faster resolutions to urgent homeowner needs.
Dianna walks us through the different plans offered by SafePro, helping listeners understand the unique advantages they provide compared to traditional warranties, such as lower service fees and comprehensive coverage options. She shares valuable insights about the importance of preventative maintenance for homeowners, offering tips that can save clients from costly repairs down the line.
Throughout our conversation, we touch on the common misconceptions surrounding home warranties, clarifying the critical differences between them and typical home insurance. Dianna’s passion for customer service shines as she explains how SafePro emphasizes education, support, and transparency, ensuring clients feel informed and empowered in their home maintenance journey.
If you’re a homeowner or soon-to-be homeowner, this episode is packed with resources and practical advice that can make a significant difference in managing your home’s health. Be sure to listen in, and if you find value in our discussion, share it with fellow homeowners or anyone looking for reliable home warranty solutions! Don't forget to subscribe and leave us a review!
To Contact Dianna Silver:
614-701-8575
dianna@safeprohw.com
www.safeprohomewarranty.com
Sarah Thress
614-893-5885
First Time Home Buyer course: https://sarahthress.graphy.com/
Instagram https://www.instagram.com/sarah_thress_realtor/
Facebook https://www.facebook.com/SarahThressRealtor/
https://www.youtube.com/@LIFEINCOLUMBUS
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Sarah (00:00):
Hi and welcome to this week's episode of Come to Find
Out.
This week we have Dianna Silverof SafePro Home Warranty and
she's been on here before, but Iwanted to have her come back
and just kind of tell us alittle bit more about SafePro
and how to work with them.
I absolutely love working withDianna and SafePro because a lot
(00:23):
of times, you know, you hearbad things about home warranty
companies.
I'll have clients that are like, oh, I've heard really bad
things and I'm like I get that.
But this is where SafePro isdifferent, because you know, I
can call you and say, hey, thisperson ran into this, they
called the claim center, youknow, and for whatever reason it
(00:43):
was denied.
And then I can talk to you,explain everything and you're
like oh, oh, my goodness, andyou take care of it Exactly.
The other thing is that a lot ofcompanies charge a lot of money
to have people come out.
They don't actually cover awhole lot of stuff.
So, yes, again, that's why Iwork with Sync Pro, because they
have different plans where youcould pay as little as $0 for
(01:06):
them to come out.
And then you know there arecertain things that they cover
100% Right.
Yeah, all right, yes, so, diana, thank you so much for being on
here.
Dianna (01:15):
Thank you for inviting me.
I love doing these podcastswith you.
Sarah (01:18):
Oh, good, good, I know I always love time with you.
Yes, it Good.
I know I always love time withyou.
Yes, it's very fun.
But, yeah, just kind of walk usthrough.
You know SafePro, kind of howdid you guys, you know, get
started Like, why are you sopassionate about helping people
and why are you different fromeveryone else?
Dianna (01:36):
Well, yes, yes, ma'am.
So SafePro Home Warranty is alocal home warranty company.
We've been around since August.
Safepro Home Warranty is alocal home warranty company.
We've been around since Augustso a little over six months.
Myself and my business partnerhis name's Clayton Lewis.
He used to be a realtor, sowhen all the NAR stuff started
happening, he decided realestate's not for him but wanted
(01:58):
to stay in the industry.
I'd been in home warranty forprobably about a decade now, but
at that time I was sellingtitle insurance and I was like
you know, we really could useanother local home warranty
company.
And so I was like either gosell for a home warranty company
or open one up yourself.
So he decided to open one uphimself.
(02:18):
And then he calls me on aSaturday and says, hey, do you
want to come work with me?
And I was like absolutely not,not one chance.
Do I want to do this again?
And then he was like well, youknow what about if you know, we
become business partners.
So, long story short, I'm backwhere I'm supposed to be.
This home warranty is mypassion.
I've been doing it for so long.
(02:39):
I know exactly how it works,you know, I know all the
competition and I know whatmakes SafePro stand out from
that competition.
So we're local, local, locallocal.
Our office is in Dublin.
It's off of France Road, rightoff of 270 and 33.
So when somebody calls in aclaim, they're not calling to
(03:01):
say I don't say like maybe thePhilippines or something.
Yeah, they're not calling tosay I don't say like maybe the
Philippines or something, whereit's.
You know, when people fileclaims, they're really
frustrated because something intheir house has broken down and
it's not working and they justwant it fixed right away.
And if they call and say, youknow, it's snowing here right
now, it's negative 16 degreeswind chill.
(03:21):
My furnace just broke, 16degrees wind chill, my furnace
just broke.
Somebody in the Philippines isgoing to say, oh well, it's 95
and sunny here.
You know where we just look outonto 270 and say, oh my gosh,
it's snowing like crazy rightnow.
Yes, let's get somebody outthere right away.
So I think being local andbeing able to have that kind of
customer service is reallyimportant.
You know, showing empathy, notletting anybody think that
(03:43):
they're just a contract, likethey're our neighbors, our
friends, like we're, you know,probably related to the majority
of people in the area.
You know, and that's what'simportant to us is being able to
serve and to help our community.
So, with home warranties, howthat applies is the first thing
(04:04):
is that we only use localcontractors.
So the mom and pops are thepeople that we prefer to use and
we like to help them grow theirbusiness.
We pay them same day.
As soon as we get that invoice,we pay them, which is really
important.
A lot of home warrantycompanies don't do that, but I
think that we do that and ourpartnerships are so strong now
(04:26):
because of that, when we call,say, in a plumbing claim or we
call a plumber about a claim,they will now prioritize us
because we pay so quickly.
We don't ask for discountsbecause they're, just like us,
small companies that want to,you know, build or grow their
business and make a real impacton the community.
(04:46):
So, community, community,community.
You know the little old there'sthis little elderly lady that I
was talking to this morning forprobably I don't know 30 minutes
and she, her house just wentinto contract and she wants to
buy a home warranty for thepeople that are going are going
to buy it.
And she's like I just reallylike them, you know, and being
(05:09):
local and and being able toactually have conversations with
these people make them feel somuch more comfortable about
their decision of providing ahome warranty.
But then being able to answerall the questions and like
layman's terms and and andthings that you know, it makes
you feel good knowing thateverybody is being taken care of
and nobody's being takenadvantage of.
(05:29):
You know a lot of the the biggerHVAC companies and plumbers and
stuff.
They get paid on commission soit's their job to literally go
in and upsell and say it's alike your the AC.
They have some.
Their AC goes out, they sendout somebody and the capacitor
is broken.
That's like the AC.
Their AC goes out, they sendout somebody and the capacitor
is broken.
That's like a $100 fix, butthey're going to try to tell you
(05:49):
that you need a whole newsystem.
And that's not fair and that'staking advantage, and we just
won't do business with thosekinds of companies.
It's important, yeah.
Sarah (06:02):
Well, and I think that's really important.
It's important, yeah, well, andI think that's really important
, and I love that you guys arelocal focused and community
focused, which I know firsthand.
You're very community oriented,very, you know, local oriented.
I love that, though, becauseyou know you're right, like
there are.
I've had people come out toquote things you know at my
house and I'm like is that true?
(06:22):
Yeah, you know like are you surethat I actually need this Right
?
And then you know you wastetime getting a second and third
opinion Right Whenever you couldhave just called you, gotten a
local person that you've alreadyvetted Right, because I know
for a fact that if you work withsomeone and they are not living
up to your five star customerservice standards and are not
(06:43):
doing as they should, you're nolonger going to be working with
them.
Dianna (06:46):
Right, yep, it's happened For sure.
Yeah.
Yeah, we definitely have astandard that we adhere to, and
if that standard is not met,moving on to the next, there's
so many people here that areinterested in growing their
business.
We don't have to settle foranybody less than the best, and
we just simply won't.
We won't have to settle foranybody less than the best.
So and we just simply won't, wewon't, yeah, so I love that
(07:09):
yeah.
Sarah (07:10):
I love that Now you guys have um a few different plans to
choose from.
Um, what are the differencesbetween them?
Because I know, when I amwriting a contract, um for a
buyer, I always write in therefor the seller to pay for the
first year of the home warranty.
I always do the top one, whichis $749.
(07:31):
I always want to say the wrongprice, it's $749.
And with that they don't haveto pay anything to have someone
come out and look and then it'scovering stuff.
But I'd love for you to justwalk us through what are the
differences?
Dianna (07:45):
So well, first I want to make sure that everybody even
knows what a home warranty is.
Yeah, so a home warranty is acontract, a service contract or
agreement with a home warrantycompany and a home owner, and
what we do is we help save themmoney, save their budget for
when major systems andappliances fail within their
home.
So when you think of coveragefor home warranty, you think of
(08:07):
the word peach.
It's plumbing, electricappliances, cooling, heating.
It's an easy way to think ofwhat's covered and just know
that everything it's all withinthe interior of your home, main
foundation.
So that's a home warranty.
We differ from home insurance.
Home insurance is going tocover the bigger things and
(08:27):
things like I want to say actsof God.
You know, fires, floods,tornadoes, those kinds of things
.
If your sump pump fails and itfloods your basement and the
basement's finished and yourbaseboards are ruined and your
carpet's ruined and all that,the homeowner's insurance is.
Who's going to pay for thosethings?
We're going to fix a sump pumplike the mechanics, if that
(08:48):
makes sense.
And the things that are coveredare we cover things that fail
due to normal wear and tear.
So think of if somebody throwsclumping kitty litter down the
kitchen disposal.
We're not going to cover that.
It totally has happened.
(09:09):
I don't know why somebody woulddo that, but yes, they've done
that.
Or when your kid throws thoselittle race car things down hot
wheels down the toilet.
we're going to send our plumberout and he's going to unclog the
toilet, but the homeowner isgoing to be responsible for the
(09:30):
entire trade call fee as well aswhatever it took for them to
unclog it, because the failuredid not occur due to normal wear
and tear.
So it's really kind of commonsense Like, especially now when
people are buying houses, theirAC can't be checked.
Right now it can't be inspected.
It could actually ruin the AC.
(09:51):
So if you're showing a houseand you're on the outside
looking around and you see theair conditioner condenser
outside and it's all rusted andthe fins are falling out and
stuff like that, chances areit's not going to be covered
because it would be consideredpre-existing.
But with us, with SafePro, wecan still send our HVAC guy out
(10:15):
there and he can work directlywith you.
You'll get our discount and geta new system or whatever it is
that you need to get it up andrunning, and that sets us apart
from a lot of other homewarranty companies as well.
Because and get a new system orwhatever it is that you need to
get it up and running, and thatsets us apart from a lot of
other home warranty companies aswell, because if something's
denied, they just say it'sdenied and then the homeowner
has to start completelyoverpaying other trade call fees
(10:35):
.
Try to find somebody that theycan trust to come out, you know,
and all of those things.
And we don't do that.
We prefer our guys just to fixit while they're there and then
and then figure it out later.
So plans totally got off on atangent.
Sarah (10:51):
No, you're fine, and I love that you um.
I love, though, that you didstep back and explain what that
is, because a lot of times,people don't understand and
they're like well, when do Icall my home insurance?
Dianna (11:02):
When do I call?
Sarah (11:03):
you know the home warranty and how does that work?
And so I try to explain it.
It's kind of like with carinsurance whenever you purchase
a new car and you also get gapinsurance.
So you know and this isapplicable because you know, it
just happened to me and I didn't, unfortunately, have gap
insurance so if your car istotaled, then whatever they give
(11:24):
you, the difference betweenthat and you know would have
been, you know, would you stillowe or whatever would have been
covered by gap insurance.
So it's basically like, yourhomeowner's insurance is going
to cover a certain portion, butthen your home warranty can kind
of cover the gap of what theywouldn't cover, right?
Dianna (11:41):
So, yeah, yeah, yeah, and it's important to know that
if and sorry we have a productcalled direct to consumer which
would be a home warranty forsomebody that already lives in
their home, and you know themajority of that, we do have a
30 day waiting period, but themajority of the time when
somebody wants a home warrantyis when something's already
(12:01):
broken, like is oh, my furnacejust broke.
Better, call and get a homewarranty company or home
warranty, yeah.
And you know it's to go back tothe, the cars.
It's like you can't get in acar accident and call and get
car insurance the next day andexpect somebody, expect them to
pay for your repairs.
So so it's kind of it's, it's Imean, it's not exactly the same
but, um, the home insurance isreally for, uh, like the big
(12:25):
things like a full roofreplacement and and things like
that that you um, that itdoesn't matter if it happened
due to normal wear and tear.
You know, like, if a firecaused it, you're going to.
That's what your home insuranceis for, right?
So, just when you think of homewarranty, think about the
mechanics within your home andnot the structure.
Sarah (12:43):
Yeah, so like your fridge not working anymore, your
dishwasher not working anymore,those are things.
Yeah, yeah, exactly, I love it.
Dianna (12:50):
You got it, girl.
Thanks, I feel like you know alot of this stuff.
It's weird, I know.
So we do have three plans,actually four plans.
We have listing coverage whichwill, um, which is completely
free and covers HVAC, uh, duringthat time it's for six months.
We can extend it if needed, butwe never need to, at least not
yet.
Yeah, fingers crossed.
(13:13):
So that's listing coverage.
We'll cover up to $1,500.
During that time we will not doany full replacements because
it is free coverage, but we willrepair.
And also during that time ifthere's something that's found
on a home inspection, we do notcover that.
We're not a punch list.
(13:33):
You can't call us with yourrequest to remedy and expect us
to pay for it because, again,you're not paying for anything
for this home warranty duringthe listing coverage.
So most sellers do pay for thehome warranty at closing and so
they could have listing coveragefrom the day it goes active on
the MLS all the way throughclosing.
And if something would fail,like I can't tell you how many
times in the summer there's beenan open house and there's, uh,
(13:55):
the air conditioner fails, likethe day before, yes, so, um.
So that's when when your homewarranty would could be used?
Um, not, from when an inspectorwent and put a gadget in the
outlet and it said that theoutlet's not working Right.
That's not, but um.
So it's things that occur withinthat time frame from being
(14:16):
listed until closing.
So after the seller pays forthe home warranty, day one is
when the buyer will havecoverage for 12 months.
So there's two plans.
There's our $649 plan, which isour pro plan.
That's the best seller and thatis for, you know, average run
(14:38):
of the mill house with like notsuper old appliances and HVAC
and water heater.
But, like I want to say, forhouses that aren't probably
going to need full replacementsof everything within the house,
649 is the way to go.
Our trade call fee or servicefee is only $45, so very
(15:04):
affordable for pretty mucheveryone.
Sarah (15:08):
Most of them out there are like $100 or $125 125.
So yeah, yeah, that's veryaffordable yeah, yeah, again
it's.
Dianna (15:14):
it's all about helping the homeowner.
You know we, we know understandhow frustrating it can be when
something fails, and a lot oftimes, you know the I believe
the stat is 68 percent of newhomeowners spend at least a
thousand dollars in home repairswithin the first 30 days of
when they occupy the house.
Wow, huge, yeah, so, um, so byhaving a home warranty, that's
(15:37):
going to help with with thatbudget or, um, you know, it's
going to ease the blow a littlebit.
Uh, so um.
I don't know what I was sayingDon't you hate it when that?
Sarah (15:50):
happens I do.
I hate that Because it happensto me all the time and I'm like
what was I saying?
Dianna (15:55):
Yeah, why did I come in this room?
Sarah (15:56):
Yeah, Well so we were talking about the 649 plan, oh
yeah, and just like the tradecall and all of that yeah.
Dianna (16:03):
So it's $45.
That does not pay for theentire service call, as anybody
knows if you've had an appliancetechnician or a plumber come
out to your house.
They're not going to come outand do the diagnosis for $45,
but it just eases our pain alittle bit.
So we cover the balance, whichis great.
So 649,.
(16:24):
That plan also includes amaintenance package and what
that does is it offers ourhomeowners a furnace tune-up in
the fall and AC tune-up in thespring, and then during one of
those visits, we're going toflush out the water heater.
And the reason why that's soimportant is because the number
one reason water heaters fail isbecause of the sediment at the
(16:46):
bottom of the water heater.
Sarah (16:48):
What that does is it'll eat at the um the the case, I
guess yeah, it just eats at likethe um, the uh metal that is
holding it yeah, right, right,and that'll cause it to fail.
Dianna (16:59):
And if we, it's really really easy.
Everybody should be doing this.
It's applicable to tanklesswater heaters as well.
Just draining out that sediment.
You should do it it at leastonce a year, probably two to
three times a year.
It takes seriously.
10 to 15 minutes, I mean I cando it.
So, wow, I know everybody cando it.
(17:19):
If I can do it, it takes fiveseconds, but it is something
that we offer.
And the other cool thing isthat you know when.
When somebody first moves intoa house, like this spring, I
know we're going to do this alot and we did it in the fall.
But when somebody first movesinto a house, like this spring,
I know we're going to do this alot and we did it in the fall.
But when somebody first movesinto a house and they have a
claim or whatever, what we do iswe offer to have somebody come
out and do those tune-ups ratherthan them having to ask us,
(17:42):
which is helpful.
A lot of other home warrantycompanies that do the tune-ups.
The homeowner is forced to callin, usually within a time frame
, and ask for that to happen.
But we're trying to beproactive and actually helping
homeowners, so we offer that alot when somebody calls in a
claim.
Sarah (18:02):
Well, and I think that's huge too, that you guys offer
those tune-ups, because all it'sgoing to do is extend the life
of your furnace, your airconditioning unit, your hot
water tank, which are like thethree big things that when they
break you're like oh crap.
Dianna (18:19):
Like you know, it's a huge expense.
Sarah (18:20):
Yes, so yeah, so that's really huge.
You guys do that.
Dianna (18:23):
Yeah, yeah.
I think that um, and we'rewe're talking about doing
additional things like homemaintenance, things that that
need to be.
Sarah (18:34):
Like a video series Series yeah.
Dianna (18:36):
Yes, maybe I do need some coffee.
You're okay, a video serieswith our contractors and they're
going to explain the reasonswhy certain things need to be
done.
Like make sure that you changethat air filter in your HVAC,
depending on the thickness, butit's usually between every one
and three months.
Like, do it Because if youdon't, the air quality isn't
(18:58):
good.
It makes your furnace workharder and just shortens the
life of it.
And it's so easy to do.
Yeah, it's so easy.
They even have programs forlike subscription services.
I have one with um.
It's called color fill and it'ssupposed to be for dogs, like
all for animals in your house,and once it changes a certain
color that it's time to changeit out.
But it comes.
It comes like every um.
(19:19):
I do two months at a time, ortwo things at a time, so, like
every six months it comes.
Yeah and um, I just changedthem the other day and it's just
like.
It's just silly, silly thingslike that that take like seconds
to do, that can make reallyhuge impact on your main, your
systems within your home.
Yeah, so, so that's what that'sa 649 plan.
Sarah (19:40):
Yeah.
Dianna (19:40):
What's the top one?
So the top one 749, is ourpremium plan, and what that does
is every category has alimitation how much money we'll
spend up to in order to do arepair or replacement, and what
the higher plan does is it justincreases those limitations.
And that's the plan that Iwould recommend for older homes
(20:01):
or homes that on the homeinspection it'll say your
furnace is properly workingright now.
However, it is at the end ofits life expectancy.
Please budget right or get ahome warranty.
You know, uh, that that's theplan that I would recommend that
people get for those kinds ofhouses.
So, and with our technicians,our partners, we're actually
(20:25):
able to do a full replacementwithin those limitations, so
that there's virtually the onlyout-of-pocket cost is that trade
call fee, the $45 per homeowner.
Oh wow, and that's you know.
There's a lot of home warrantycompanies that will depreciate
the value of major systems, likeif your furnace is five years
old.
They're not five, sorry.
(20:47):
25 years old they could giveyou like $400 towards a repair
or a replacement, and that'sobviously not going to get not
going to pay for a fullreplacement.
but just make sure that whenyou're looking at different home
warranty companies, keep thatin mind, because you want to get
the most coverage that you canthat'll fit your budget and with
(21:08):
749, the homeowner does not paya fee for someone to come out.
Sarah (21:15):
Is that correct?
Dianna (21:16):
For the maintenance package.
Okay, so they do still have topay a $45 trade call fee for
most claims, okay.
But if it's like to sendsomebody out to tune up or flush
out the water heater, that'sfree for the homeowner.
Sarah (21:31):
Okay.
Dianna (21:32):
Yeah, perfect.
It's a little different fromthe old company I used to work
with.
Yeah, that's okay, yeah, yeah,but still it's $45.
It's very affordable and there'sthings that we do, like we had
a young married couple thatmoved into a house in December.
They had just had a baby, likejust had a baby.
They have a three year old boy,I think, maybe he's two, I
(21:53):
don't remember but their waterheater went out.
There was something wrong withthe plumbing, and then something
else happened, Maybe theirfurnace, I don't remember but it
was all within like six weeksof them moving into this house
and so they needed allreplacements and they couldn't
afford it at the time.
So what we did is we paid forit and now they pay us monthly
(22:13):
for that expense and I can tellyou there isn't any other home
warranty company that does that.
So that's that's when I say it'sreally important for us to show
love to our neighbors and, um,you know our, our clients and um
, you know our community,because they're you know, we
know that things happen.
We know that there's a lot ofhomeowners, when they first buy
(22:34):
a house, have like zero money orvery minimal money to to do
these big fixes, and it'simportant to make it affordable
for them.
And you know, I'm not at allsaying that we're not here to
make money, because we're allhere to make money, but if we
have to give up a little bit ofit to help somebody out in our
community, we're going to do it,and that's another thing that
(22:55):
you just have to really thinkabout when you're choosing a
home warranty company.
There's I don't know, probably10 here in Central Ohio that
really do a lot of business andthey're all fabulous.
Everybody does a great job.
All of their reps are fantastic.
You just have to find thewarranty that's going to work
best for you.
Now I'll plug a SafePro homewarranty all day long, but if
(23:17):
it's not a good fit for you,it's fine.
Just make sure that you'reprotected.
It's so important.
Sarah (23:22):
Yeah Well, and that's what I always try and stress too
with my homeowners is that youknow, even if we get the seller
to pay for that first year, Ialways recommend that they
continue to keep it, because youknow, as you're owning that
house for longer and longer,things are going to pop up and
you're going to wish that youhad that home warranty to help
(23:45):
offset the cost.
Dianna (23:46):
Yep, yep, and it really does make a big difference.
Like there's, there's a um, arealtor is this kind of funny?
But a realtor I know that got athat didn't have a home
warranty.
Um, she, she had to have hergarbage disposal replaced.
She paid $750 to have hergarbage disposal replaced.
And you know, if she, like wedidn't do business with her at
(24:10):
the time, but if she would havejust called us, we would have
been able to be like well, letus send our plumber out there
and give you a quote, and hecould have done it for like a
third of the cost.
You know it's, it's, it's, it'sreally just like not only just
using us for a home warranty butusing us as a resource.
You know there's like there's,there's a little elderly lady
(24:30):
that calls my business partnerClayton all the time and he
talks to her for probably 45minutes at a time and just
answers all these questions,like her hairdryer is not
working.
Well, she didn't push, push theGFCI.
You know things like that.
And and that's the kind ofcustomer service that we, that
we provide.
We don't.
You know, we want to helpeverybody and I and I encourage
people like homeowners orrealtors if they're searching
(24:54):
for home warranty companies, oreven if they have a different
home warranty company on theirown home, they can call me and
ask me questions.
I do a competitive analysis soI know what everybody's doing
and I can say well, you know,this company does this, but this
company does like this.
For that you know what I mean.
Like some sometimes, like someof them, have these outrageous
(25:14):
limitations.
But if you live in a house, inthe furnace is, I don't know, 95
years old or whatever you know,like maybe you're going to need
that $5,000 cap if you don't,you know, I don't know, but
there's, you know, there'sdifferent products that fit for
everyone.
So I just think it's veryimportant that people are
(25:36):
protected.
Sarah (25:37):
Yeah, I totally agree, it's just so smart.
I just think it's veryimportant that people are
protected.
Yeah, I totally agree, it's sosmart Now, since we are
hopefully going out of winterand into, you know, first spring
which then we'll go back intolike second winter and then
second spring.
Dianna (25:51):
Yeah, yeah, yeah, because that's how it is here in
Central Ohio.
Yeah.
Sarah (25:53):
It is what it is, but what are some top like
maintenance tips that homeownerscould do now on their own to
extend the life?
Or, in addition to calling you,let's say they already have the
plan, so they're covered withyou, you're already sending out
maintenance to be able to justdo a tune-up, and things like
(26:15):
that.
What are some other things?
Things, though, that you wouldrecommend?
Dianna (26:18):
One of the biggest things I would recommend,
especially in the spring, isgetting your dryer vents cleaned
out, because you know there'sthat little flap on the outside
of your house that I know thatthere's a word for it, but I
don't.
I'm just going to call it flap,it's okay.
And in the winter there can belittle rascals that get in there
like birds or squirrels orwhoever make a nest, and if it
(26:43):
doesn't have that airflow it caneasily cause a fire.
So I think getting your dryervents and probably all your
ductwork blown out is super,super important.
The other thing that I think isvery beneficial is just to take
a walk around the exterior ofyour house and check all of
those vents.
Make sure that you're like whenyou're looking at your AC,
(27:05):
don't turn it on yet, but itmight not be a bad idea to just
hose it off with a, with a hose.
You know, straight off the finson the outside of the condenser
get really dirty and in thewinter there's things like twigs
and all that stuff, leaves andstuff that will bury itself
inside and again will reduce theefficiency of the furnace.
So, um, just rinse it off.
(27:26):
I like you seriously.
All you have to do is rinse itoff with the hose.
There is much um like.
You can deep clean, yeah, whichI actually have.
The guy that cleans up my dryerducks do that while he's out
there in the spring.
It's all about just making surethat things are clean and open.
If there's vents on the outside, make sure that they're open,
(27:49):
that they're clean.
And then also for spring, Iwould really recommend, as soon
as there's a couple daysconsistent days of 60-degree
weather, then we can send peopleout to tune up your AC.
There's nothing worse than that.
You know, it's usually rightaround Memorial Day weekend when
it's 95,000 degrees outside andyour AC doesn't work.
(28:11):
And you know, I know this isreally weird, but we can all
survive without AC.
Sarah (28:18):
I mean we can, we can, but no one wants to.
Nobody wants to, it's miserable.
Dianna (28:23):
You know, I have terrible hair when there's not
AC.
It's terrible.
Sarah (28:28):
Mine gets real close to Jesus, yeah me too.
Dianna (28:30):
Me too, it's like a Brillo pad on top of my head.
It's terrible.
So we understand how importantit is to have a working air
conditioner in the summer.
So I think that those kinds ofthings and um, I mean definitely
continue to change your uh airfilter, um, super duper
(28:51):
important, especially in thespring.
Um, because you just, I mean,every time you start a new
system, like turn off yourfurnace and turn on the new
system there's it's going tokick up a lot of junk and you
need to just get rid of it.
So I would, I would definitelysay, um, probably those three
things get the, do your um dryervent, probably all your duct
(29:12):
work, if you really want to getcrazy.
Um, and then, uh, do yourgarage door as well, like, take
some WD-40 and spray it all overthe hinges and things that you
should do that every, I'd sayprobably once a quarter.
That again just helps with theefficiency of the way it runs,
keeps it lubricated.
So there's a lot of really easythings to do like that.
(29:39):
That will definitely help withthe upkeep and the maintenance
of your home.
Sarah (29:42):
Yeah, Well, and those are the things that people don't
think about, that can extend itbut also show the future you
know, buyer of your home, thatyou do take care of everything
and that you are, you know, likedoing the proper maintenance so
they can feel more confidentabout purchasing your house
because, they know that you tookcare of it.
Dianna (30:03):
Right, I actually had somebody the other day to say to
me that this realtor was afraid, didn't want to it's actually
an investor didn't want toinclude a home warranty on their
listings because they thoughtthat it meant that there was
already something wrong with theappliances and systems within
the home.
And I'm like, actually, a house, statistically anyway, will
(30:25):
sell 11 days faster if youprovide a home warranty and
you're also going to get ahigher, closer percentage to
listing price, because that'swhat it does.
It shows that you're invested,you take good care of the
property and they don't haveanything to worry about.
But if you know every systemages, just like us, and you know
(30:47):
you need to to take care of it,and if you don't, it's going to
fail.
So have get a home warranty forwhen that happens.
Yeah, I love that.
Sarah (30:59):
So obviously you know we've talked about all the
different like the tips and thedifferent things.
But if someone wanted to workwith you and let's just say that
, you know, for whatever reason,obviously we've talked about
all the different tips and thedifferent things.
But if someone wanted to workwith you and let's just say that
, for whatever reason, theirrealtor hadn't included this
home warranty in there or maybethey did how would they go about
working with you?
How easy is it to file a claimwith you and just kind of walk
(31:21):
us through that process?
Dianna (31:22):
It's so easy, so easy so you can call me 614-.
Walk us through that process.
Okay, it's so easy, so easy soyou can call me 614.
What's my number?
701-8, 5, 7, 5.
Or you can call our um, ourlike information line.
There's a QR code that's listedin our brochure and if you go
to safe pro home warrantycom,that's our website.
It's very user-friendly.
You can just hit the buttonthat says file a claim.
(31:44):
You file it, you.
When you hit the File a Claimbutton, it's going to ask you
for your phone number.
You put in your phone numberand then your contract pulls up
and that's where you just do abrief description of what the
issue is, what the failure is,and then press Send and somebody
(32:05):
will call you, probably withinat least 20 minutes, and get it
all scheduled for you.
We do.
Safepro has a policy that ifyou are not, if we don't have
your failure diagnosed withinthree business days, that we're
going to waive the trade callfee.
But we haven't even come closeto that yet.
(32:25):
We had somebody that theirfurnace failed on a Saturday.
We had our guy out on Sundayand a full replacement on Monday
, which isn't very well heard ofeither, and I'm going to go
back to that's because of ourpartnerships and how much we
respect them and they respect usLike we take them donuts all
the time and stuff like thatbecause without them and their
(32:47):
great service we would benothing, and so we all really do
work very well together as ateam and have the same long-term
goal of positively impactingour communities.
Sarah (32:56):
Yeah, I love that.
I love that.
Well, thank you so much fortaking time out.
I know that you are very busywith all the stuff you do and
all the things that you do inthe community.
Dianna (33:08):
So thank you so much.
Sarah (33:10):
I will make sure that all of your information is in the
show notes, so that way, ifsomeone was driving and
listening and they heard yourphone number but didn't have a
chance to write it down, it'llall be in there, and then also
just a link to your website andthings like that.
Dianna (33:23):
Yeah, great and I do want to do a shout out to you
because you're an amazing person.
You're so easy to work with andcreative, and the impact that
you have in our communities ishuge, huge.
So when you partner with great,like-minded individuals, all we
can do is be positive and makepositive impacts, and I'm so
(33:45):
happy to have you as not only apartner, but as a friend.
Sarah (33:49):
Oh well, thank you, that really means a lot.
Yes, it means a lot.
Yeah, I know that you and I areboth very committed to
five-star customer service, andthat's why I was actually very,
very, very excited when you gotback into home warranties and
started your own company,because I knew that I could
count on you.
Dianna (34:06):
Yep, yep, same yeah, same Awesome yeah.
So Well, thank you very much.
Sarah (34:11):
Yeah, thank you so much for tuning in to this week's
episode.
Hopefully, you got a lot ofgreat information.
As I mentioned, we will haveeverything in the show notes for
you.
Please make sure that you areleaving a review, because
feedback is the greatest giftyou can give us and it allows us
to know if the informationwe're giving is helpful.
(34:32):
But also make sure that you'resharing this with others,
because that's the greatestcompliment that you can give us
is knowing that you're sendingthat out there because we did
provide value.
So thank you so much.
No-transcript.
Hi and welcome to this week's episode of Come to Find
Out.
This week we have Dianna Silverof SafePro Home Warranty and
she's been on here before, but Iwanted to have her come back
and just kind of tell us alittle bit more about SafePro
and how to work with them.
I absolutely love working withDianna and SafePro because a lot
(00:23):
of times, you know, you hearbad things about home warranty
companies.
I'll have clients that are like, oh, I've heard really bad
things and I'm like I get that.
But this is where SafePro isdifferent, because you know, I
can call you and say, hey, thisperson ran into this, they
called the claim center, youknow, and for whatever reason it
(00:43):
was denied.
And then I can talk to you,explain everything and you're
like oh, oh, my goodness, andyou take care of it Exactly.
The other thing is that a lot ofcompanies charge a lot of money
to have people come out.
They don't actually cover awhole lot of stuff.
So, yes, again, that's why Iwork with Sync Pro, because they
have different plans where youcould pay as little as $0 for
(01:06):
them to come out.
And then you know there arecertain things that they cover
100% Right.
Yeah, all right, yes, so, diana, thank you so much for being on
here.
Dianna (01:15):
Thank you for inviting me.
I love doing these podcastswith you.
Sarah (01:18):
Oh, good, good, I know I always love time with you.
Yes, it Good.
I know I always love time withyou.
Yes, it's very fun.
But, yeah, just kind of walk usthrough.
You know SafePro, kind of howdid you guys, you know, get
started Like, why are you sopassionate about helping people
and why are you different fromeveryone else?
Dianna (01:36):
Well, yes, yes, ma'am.
So SafePro Home Warranty is alocal home warranty company.
We've been around since August.
Safepro Home Warranty is alocal home warranty company.
We've been around since Augustso a little over six months.
Myself and my business partnerhis name's Clayton Lewis.
He used to be a realtor, sowhen all the NAR stuff started
happening, he decided realestate's not for him but wanted
(01:58):
to stay in the industry.
I'd been in home warranty forprobably about a decade now, but
at that time I was sellingtitle insurance and I was like
you know, we really could useanother local home warranty
company.
And so I was like either gosell for a home warranty company
or open one up yourself.
So he decided to open one uphimself.
(02:18):
And then he calls me on aSaturday and says, hey, do you
want to come work with me?
And I was like absolutely not,not one chance.
Do I want to do this again?
And then he was like well, youknow what about if you know, we
become business partners.
So, long story short, I'm backwhere I'm supposed to be.
This home warranty is mypassion.
I've been doing it for so long.
(02:39):
I know exactly how it works,you know, I know all the
competition and I know whatmakes SafePro stand out from
that competition.
So we're local, local, locallocal.
Our office is in Dublin.
It's off of France Road, rightoff of 270 and 33.
So when somebody calls in aclaim, they're not calling to
(03:01):
say I don't say like maybe thePhilippines or something.
Yeah, they're not calling tosay I don't say like maybe the
Philippines or something, whereit's.
You know, when people fileclaims, they're really
frustrated because something intheir house has broken down and
it's not working and they justwant it fixed right away.
And if they call and say, youknow, it's snowing here right
now, it's negative 16 degreeswind chill.
(03:21):
My furnace just broke, 16degrees wind chill, my furnace
just broke.
Somebody in the Philippines isgoing to say, oh well, it's 95
and sunny here.
You know where we just look outonto 270 and say, oh my gosh,
it's snowing like crazy rightnow.
Yes, let's get somebody outthere right away.
So I think being local andbeing able to have that kind of
customer service is reallyimportant.
You know, showing empathy, notletting anybody think that
(03:43):
they're just a contract, likethey're our neighbors, our
friends, like we're, you know,probably related to the majority
of people in the area.
You know, and that's what'simportant to us is being able to
serve and to help our community.
So, with home warranties, howthat applies is the first thing
(04:04):
is that we only use localcontractors.
So the mom and pops are thepeople that we prefer to use and
we like to help them grow theirbusiness.
We pay them same day.
As soon as we get that invoice,we pay them, which is really
important.
A lot of home warrantycompanies don't do that, but I
think that we do that and ourpartnerships are so strong now
(04:26):
because of that, when we call,say, in a plumbing claim or we
call a plumber about a claim,they will now prioritize us
because we pay so quickly.
We don't ask for discountsbecause they're, just like us,
small companies that want to,you know, build or grow their
business and make a real impacton the community.
(04:46):
So, community, community,community.
You know the little old there'sthis little elderly lady that I
was talking to this morning forprobably I don't know 30 minutes
and she, her house just wentinto contract and she wants to
buy a home warranty for thepeople that are going are going
to buy it.
And she's like I just reallylike them, you know, and being
(05:09):
local and and being able toactually have conversations with
these people make them feel somuch more comfortable about
their decision of providing ahome warranty.
But then being able to answerall the questions and like
layman's terms and and andthings that you know, it makes
you feel good knowing thateverybody is being taken care of
and nobody's being takenadvantage of.
(05:29):
You know a lot of the the biggerHVAC companies and plumbers and
stuff.
They get paid on commission soit's their job to literally go
in and upsell and say it's alike your the AC.
They have some.
Their AC goes out, they sendout somebody and the capacitor
is broken.
That's like the AC.
Their AC goes out, they sendout somebody and the capacitor
is broken.
That's like a $100 fix, butthey're going to try to tell you
(05:49):
that you need a whole newsystem.
And that's not fair and that'staking advantage, and we just
won't do business with thosekinds of companies.
It's important, yeah.
Sarah (06:02):
Well, and I think that's really important.
It's important, yeah, well, andI think that's really important
, and I love that you guys arelocal focused and community
focused, which I know firsthand.
You're very community oriented,very, you know, local oriented.
I love that, though, becauseyou know you're right, like
there are.
I've had people come out toquote things you know at my
house and I'm like is that true?
(06:22):
Yeah, you know like are you surethat I actually need this Right
?
And then you know you wastetime getting a second and third
opinion Right Whenever you couldhave just called you, gotten a
local person that you've alreadyvetted Right, because I know
for a fact that if you work withsomeone and they are not living
up to your five star customerservice standards and are not
(06:43):
doing as they should, you're nolonger going to be working with
them.
Dianna (06:46):
Right, yep, it's happened For sure.
Yeah.
Yeah, we definitely have astandard that we adhere to, and
if that standard is not met,moving on to the next, there's
so many people here that areinterested in growing their
business.
We don't have to settle foranybody less than the best, and
we just simply won't.
We won't have to settle foranybody less than the best.
So and we just simply won't, wewon't, yeah, so I love that
(07:09):
yeah.
Sarah (07:10):
I love that Now you guys have um a few different plans to
choose from.
Um, what are the differencesbetween them?
Because I know, when I amwriting a contract, um for a
buyer, I always write in therefor the seller to pay for the
first year of the home warranty.
I always do the top one, whichis $749.
(07:31):
I always want to say the wrongprice, it's $749.
And with that they don't haveto pay anything to have someone
come out and look and then it'scovering stuff.
But I'd love for you to justwalk us through what are the
differences?
Dianna (07:45):
So well, first I want to make sure that everybody even
knows what a home warranty is.
Yeah, so a home warranty is acontract, a service contract or
agreement with a home warrantycompany and a home owner, and
what we do is we help save themmoney, save their budget for
when major systems andappliances fail within their
home.
So when you think of coveragefor home warranty, you think of
(08:07):
the word peach.
It's plumbing, electricappliances, cooling, heating.
It's an easy way to think ofwhat's covered and just know
that everything it's all withinthe interior of your home, main
foundation.
So that's a home warranty.
We differ from home insurance.
Home insurance is going tocover the bigger things and
(08:27):
things like I want to say actsof God.
You know, fires, floods,tornadoes, those kinds of things
.
If your sump pump fails and itfloods your basement and the
basement's finished and yourbaseboards are ruined and your
carpet's ruined and all that,the homeowner's insurance is.
Who's going to pay for thosethings?
We're going to fix a sump pumplike the mechanics, if that
(08:48):
makes sense.
And the things that are coveredare we cover things that fail
due to normal wear and tear.
So think of if somebody throwsclumping kitty litter down the
kitchen disposal.
We're not going to cover that.
It totally has happened.
(09:09):
I don't know why somebody woulddo that, but yes, they've done
that.
Or when your kid throws thoselittle race car things down hot
wheels down the toilet.
we're going to send our plumberout and he's going to unclog the
toilet, but the homeowner isgoing to be responsible for the
(09:30):
entire trade call fee as well aswhatever it took for them to
unclog it, because the failuredid not occur due to normal wear
and tear.
So it's really kind of commonsense Like, especially now when
people are buying houses, theirAC can't be checked.
Right now it can't be inspected.
It could actually ruin the AC.
(09:51):
So if you're showing a houseand you're on the outside
looking around and you see theair conditioner condenser
outside and it's all rusted andthe fins are falling out and
stuff like that, chances areit's not going to be covered
because it would be consideredpre-existing.
But with us, with SafePro, wecan still send our HVAC guy out
(10:15):
there and he can work directlywith you.
You'll get our discount and geta new system or whatever it is
that you need to get it up andrunning, and that sets us apart
from a lot of other homewarranty companies as well.
Because and get a new system orwhatever it is that you need to
get it up and running, and thatsets us apart from a lot of
other home warranty companies aswell, because if something's
denied, they just say it'sdenied and then the homeowner
has to start completelyoverpaying other trade call fees
(10:35):
.
Try to find somebody that theycan trust to come out, you know,
and all of those things.
And we don't do that.
We prefer our guys just to fixit while they're there and then
and then figure it out later.
So plans totally got off on atangent.
Sarah (10:51):
No, you're fine, and I love that you um.
I love, though, that you didstep back and explain what that
is, because a lot of times,people don't understand and
they're like well, when do Icall my home insurance?
Dianna (11:02):
When do I call?
Sarah (11:03):
you know the home warranty and how does that work?
And so I try to explain it.
It's kind of like with carinsurance whenever you purchase
a new car and you also get gapinsurance.
So you know and this isapplicable because you know, it
just happened to me and I didn't, unfortunately, have gap
insurance so if your car istotaled, then whatever they give
(11:24):
you, the difference betweenthat and you know would have
been, you know, would you stillowe or whatever would have been
covered by gap insurance.
So it's basically like, yourhomeowner's insurance is going
to cover a certain portion, butthen your home warranty can kind
of cover the gap of what theywouldn't cover, right?
Dianna (11:41):
So, yeah, yeah, yeah, and it's important to know that
if and sorry we have a productcalled direct to consumer which
would be a home warranty forsomebody that already lives in
their home, and you know themajority of that, we do have a
30 day waiting period, but themajority of the time when
somebody wants a home warrantyis when something's already
(12:01):
broken, like is oh, my furnacejust broke.
Better, call and get a homewarranty company or home
warranty, yeah.
And you know it's to go back tothe, the cars.
It's like you can't get in acar accident and call and get
car insurance the next day andexpect somebody, expect them to
pay for your repairs.
So so it's kind of it's, it's Imean, it's not exactly the same
but, um, the home insurance isreally for, uh, like the big
(12:25):
things like a full roofreplacement and and things like
that that you um, that itdoesn't matter if it happened
due to normal wear and tear.
You know, like, if a firecaused it, you're going to.
That's what your home insuranceis for, right?
So, just when you think of homewarranty, think about the
mechanics within your home andnot the structure.
Sarah (12:43):
Yeah, so like your fridge not working anymore, your
dishwasher not working anymore,those are things.
Yeah, yeah, exactly, I love it.
Dianna (12:50):
You got it, girl.
Thanks, I feel like you know alot of this stuff.
It's weird, I know.
So we do have three plans,actually four plans.
We have listing coverage whichwill, um, which is completely
free and covers HVAC, uh, duringthat time it's for six months.
We can extend it if needed, butwe never need to, at least not
yet.
Yeah, fingers crossed.
(13:13):
So that's listing coverage.
We'll cover up to $1,500.
During that time we will not doany full replacements because
it is free coverage, but we willrepair.
And also during that time ifthere's something that's found
on a home inspection, we do notcover that.
We're not a punch list.
(13:33):
You can't call us with yourrequest to remedy and expect us
to pay for it because, again,you're not paying for anything
for this home warranty duringthe listing coverage.
So most sellers do pay for thehome warranty at closing and so
they could have listing coveragefrom the day it goes active on
the MLS all the way throughclosing.
And if something would fail,like I can't tell you how many
times in the summer there's beenan open house and there's, uh,
(13:55):
the air conditioner fails, likethe day before, yes, so, um.
So that's when when your homewarranty would could be used?
Um, not, from when an inspectorwent and put a gadget in the
outlet and it said that theoutlet's not working Right.
That's not, but um.
So it's things that occur withinthat time frame from being
(14:16):
listed until closing.
So after the seller pays forthe home warranty, day one is
when the buyer will havecoverage for 12 months.
So there's two plans.
There's our $649 plan, which isour pro plan.
That's the best seller and thatis for, you know, average run
(14:38):
of the mill house with like notsuper old appliances and HVAC
and water heater.
But, like I want to say, forhouses that aren't probably
going to need full replacementsof everything within the house,
649 is the way to go.
Our trade call fee or servicefee is only $45, so very
(15:04):
affordable for pretty mucheveryone.
Sarah (15:08):
Most of them out there are like $100 or $125 125.
So yeah, yeah, that's veryaffordable yeah, yeah, again
it's.
Dianna (15:14):
it's all about helping the homeowner.
You know we, we know understandhow frustrating it can be when
something fails, and a lot oftimes, you know the I believe
the stat is 68 percent of newhomeowners spend at least a
thousand dollars in home repairswithin the first 30 days of
when they occupy the house.
Wow, huge, yeah, so, um, so byhaving a home warranty, that's
(15:37):
going to help with with thatbudget or, um, you know, it's
going to ease the blow a littlebit.
Uh, so um.
I don't know what I was sayingDon't you hate it when that?
Sarah (15:50):
happens I do.
I hate that Because it happensto me all the time and I'm like
what was I saying?
Dianna (15:55):
Yeah, why did I come in this room?
Sarah (15:56):
Yeah, Well so we were talking about the 649 plan, oh
yeah, and just like the tradecall and all of that yeah.
Dianna (16:03):
So it's $45.
That does not pay for theentire service call, as anybody
knows if you've had an appliancetechnician or a plumber come
out to your house.
They're not going to come outand do the diagnosis for $45,
but it just eases our pain alittle bit.
So we cover the balance, whichis great.
So 649,.
(16:24):
That plan also includes amaintenance package and what
that does is it offers ourhomeowners a furnace tune-up in
the fall and AC tune-up in thespring, and then during one of
those visits, we're going toflush out the water heater.
And the reason why that's soimportant is because the number
one reason water heaters fail isbecause of the sediment at the
(16:46):
bottom of the water heater.
Sarah (16:48):
What that does is it'll eat at the um the the case, I
guess yeah, it just eats at likethe um, the uh metal that is
holding it yeah, right, right,and that'll cause it to fail.
Dianna (16:59):
And if we, it's really really easy.
Everybody should be doing this.
It's applicable to tanklesswater heaters as well.
Just draining out that sediment.
You should do it it at leastonce a year, probably two to
three times a year.
It takes seriously.
10 to 15 minutes, I mean I cando it.
So, wow, I know everybody cando it.
(17:19):
If I can do it, it takes fiveseconds, but it is something
that we offer.
And the other cool thing isthat you know when.
When somebody first moves intoa house, like this spring, I
know we're going to do this alot and we did it in the fall.
But when somebody first movesinto a house, like this spring,
I know we're going to do this alot and we did it in the fall.
But when somebody first movesinto a house and they have a
claim or whatever, what we do iswe offer to have somebody come
out and do those tune-ups ratherthan them having to ask us,
(17:42):
which is helpful.
A lot of other home warrantycompanies that do the tune-ups.
The homeowner is forced to callin, usually within a time frame
, and ask for that to happen.
But we're trying to beproactive and actually helping
homeowners, so we offer that alot when somebody calls in a
claim.
Sarah (18:02):
Well, and I think that's huge too, that you guys offer
those tune-ups, because all it'sgoing to do is extend the life
of your furnace, your airconditioning unit, your hot
water tank, which are like thethree big things that when they
break you're like oh crap.
Dianna (18:19):
Like you know, it's a huge expense.
Sarah (18:20):
Yes, so yeah, so that's really huge.
You guys do that.
Dianna (18:23):
Yeah, yeah.
I think that um, and we'rewe're talking about doing
additional things like homemaintenance, things that that
need to be.
Sarah (18:34):
Like a video series Series yeah.
Dianna (18:36):
Yes, maybe I do need some coffee.
You're okay, a video serieswith our contractors and they're
going to explain the reasonswhy certain things need to be
done.
Like make sure that you changethat air filter in your HVAC,
depending on the thickness, butit's usually between every one
and three months.
Like, do it Because if youdon't, the air quality isn't
(18:58):
good.
It makes your furnace workharder and just shortens the
life of it.
And it's so easy to do.
Yeah, it's so easy.
They even have programs forlike subscription services.
I have one with um.
It's called color fill and it'ssupposed to be for dogs, like
all for animals in your house,and once it changes a certain
color that it's time to changeit out.
But it comes.
It comes like every um.
(19:19):
I do two months at a time, ortwo things at a time, so, like
every six months it comes.
Yeah and um, I just changedthem the other day and it's just
like.
It's just silly, silly thingslike that that take like seconds
to do, that can make reallyhuge impact on your main, your
systems within your home.
Yeah, so, so that's what that'sa 649 plan.
Sarah (19:40):
Yeah.
Dianna (19:40):
What's the top one?
So the top one 749, is ourpremium plan, and what that does
is every category has alimitation how much money we'll
spend up to in order to do arepair or replacement, and what
the higher plan does is it justincreases those limitations.
And that's the plan that Iwould recommend for older homes
(20:01):
or homes that on the homeinspection it'll say your
furnace is properly workingright now.
However, it is at the end ofits life expectancy.
Please budget right or get ahome warranty.
You know, uh, that that's theplan that I would recommend that
people get for those kinds ofhouses.
So, and with our technicians,our partners, we're actually
(20:25):
able to do a full replacementwithin those limitations, so
that there's virtually the onlyout-of-pocket cost is that trade
call fee, the $45 per homeowner.
Oh wow, and that's you know.
There's a lot of home warrantycompanies that will depreciate
the value of major systems, likeif your furnace is five years
old.
They're not five, sorry.
(20:47):
25 years old they could giveyou like $400 towards a repair
or a replacement, and that'sobviously not going to get not
going to pay for a fullreplacement.
but just make sure that whenyou're looking at different home
warranty companies, keep thatin mind, because you want to get
the most coverage that you canthat'll fit your budget and with
(21:08):
749, the homeowner does not paya fee for someone to come out.
Sarah (21:15):
Is that correct?
Dianna (21:16):
For the maintenance package.
Okay, so they do still have topay a $45 trade call fee for
most claims, okay.
But if it's like to sendsomebody out to tune up or flush
out the water heater, that'sfree for the homeowner.
Sarah (21:31):
Okay.
Dianna (21:32):
Yeah, perfect.
It's a little different fromthe old company I used to work
with.
Yeah, that's okay, yeah, yeah,but still it's $45.
It's very affordable and there'sthings that we do, like we had
a young married couple thatmoved into a house in December.
They had just had a baby, likejust had a baby.
They have a three year old boy,I think, maybe he's two, I
(21:53):
don't remember but their waterheater went out.
There was something wrong withthe plumbing, and then something
else happened, Maybe theirfurnace, I don't remember but it
was all within like six weeksof them moving into this house
and so they needed allreplacements and they couldn't
afford it at the time.
So what we did is we paid forit and now they pay us monthly
(22:13):
for that expense and I can tellyou there isn't any other home
warranty company that does that.
So that's that's when I say it'sreally important for us to show
love to our neighbors and, um,you know our, our clients and um
, you know our community,because they're you know, we
know that things happen.
We know that there's a lot ofhomeowners, when they first buy
(22:34):
a house, have like zero money orvery minimal money to to do
these big fixes, and it'simportant to make it affordable
for them.
And you know, I'm not at allsaying that we're not here to
make money, because we're allhere to make money, but if we
have to give up a little bit ofit to help somebody out in our
community, we're going to do it,and that's another thing that
(22:55):
you just have to really thinkabout when you're choosing a
home warranty company.
There's I don't know, probably10 here in Central Ohio that
really do a lot of business andthey're all fabulous.
Everybody does a great job.
All of their reps are fantastic.
You just have to find thewarranty that's going to work
best for you.
Now I'll plug a SafePro homewarranty all day long, but if
(23:17):
it's not a good fit for you,it's fine.
Just make sure that you'reprotected.
It's so important.
Sarah (23:22):
Yeah Well, and that's what I always try and stress too
with my homeowners is that youknow, even if we get the seller
to pay for that first year, Ialways recommend that they
continue to keep it, because youknow, as you're owning that
house for longer and longer,things are going to pop up and
you're going to wish that youhad that home warranty to help
(23:45):
offset the cost.
Dianna (23:46):
Yep, yep, and it really does make a big difference.
Like there's, there's a um, arealtor is this kind of funny?
But a realtor I know that got athat didn't have a home
warranty.
Um, she, she had to have hergarbage disposal replaced.
She paid $750 to have hergarbage disposal replaced.
And you know, if she, like wedidn't do business with her at
(24:10):
the time, but if she would havejust called us, we would have
been able to be like well, letus send our plumber out there
and give you a quote, and hecould have done it for like a
third of the cost.
You know it's, it's, it's, it'sreally just like not only just
using us for a home warranty butusing us as a resource.
You know there's like there's,there's a little elderly lady
(24:30):
that calls my business partnerClayton all the time and he
talks to her for probably 45minutes at a time and just
answers all these questions,like her hairdryer is not
working.
Well, she didn't push, push theGFCI.
You know things like that.
And and that's the kind ofcustomer service that we, that
we provide.
We don't.
You know, we want to helpeverybody and I and I encourage
people like homeowners orrealtors if they're searching
(24:54):
for home warranty companies, oreven if they have a different
home warranty company on theirown home, they can call me and
ask me questions.
I do a competitive analysis soI know what everybody's doing
and I can say well, you know,this company does this, but this
company does like this.
For that you know what I mean.
Like some sometimes, like someof them, have these outrageous
(25:14):
limitations.
But if you live in a house, inthe furnace is, I don't know, 95
years old or whatever you know,like maybe you're going to need
that $5,000 cap if you don't,you know, I don't know, but
there's, you know, there'sdifferent products that fit for
everyone.
So I just think it's veryimportant that people are
(25:36):
protected.
Sarah (25:37):
Yeah, I totally agree, it's just so smart.
I just think it's veryimportant that people are
protected.
Yeah, I totally agree, it's sosmart Now, since we are
hopefully going out of winterand into, you know, first spring
which then we'll go back intolike second winter and then
second spring.
Dianna (25:51):
Yeah, yeah, yeah, because that's how it is here in
Central Ohio.
Yeah.
Sarah (25:53):
It is what it is, but what are some top like
maintenance tips that homeownerscould do now on their own to
extend the life?
Or, in addition to calling you,let's say they already have the
plan, so they're covered withyou, you're already sending out
maintenance to be able to justdo a tune-up, and things like
(26:15):
that.
What are some other things?
Things, though, that you wouldrecommend?
Dianna (26:18):
One of the biggest things I would recommend,
especially in the spring, isgetting your dryer vents cleaned
out, because you know there'sthat little flap on the outside
of your house that I know thatthere's a word for it, but I
don't.
I'm just going to call it flap,it's okay.
And in the winter there can belittle rascals that get in there
like birds or squirrels orwhoever make a nest, and if it
(26:43):
doesn't have that airflow it caneasily cause a fire.
So I think getting your dryervents and probably all your
ductwork blown out is super,super important.
The other thing that I think isvery beneficial is just to take
a walk around the exterior ofyour house and check all of
those vents.
Make sure that you're like whenyou're looking at your AC,
(27:05):
don't turn it on yet, but itmight not be a bad idea to just
hose it off with a, with a hose.
You know, straight off the finson the outside of the condenser
get really dirty and in thewinter there's things like twigs
and all that stuff, leaves andstuff that will bury itself
inside and again will reduce theefficiency of the furnace.
So, um, just rinse it off.
(27:26):
I like you seriously.
All you have to do is rinse itoff with the hose.
There is much um like.
You can deep clean, yeah, whichI actually have.
The guy that cleans up my dryerducks do that while he's out
there in the spring.
It's all about just making surethat things are clean and open.
If there's vents on the outside, make sure that they're open,
(27:49):
that they're clean.
And then also for spring, Iwould really recommend, as soon
as there's a couple daysconsistent days of 60-degree
weather, then we can send peopleout to tune up your AC.
There's nothing worse than that.
You know, it's usually rightaround Memorial Day weekend when
it's 95,000 degrees outside andyour AC doesn't work.
(28:11):
And you know, I know this isreally weird, but we can all
survive without AC.
Sarah (28:18):
I mean we can, we can, but no one wants to.
Nobody wants to, it's miserable.
Dianna (28:23):
You know, I have terrible hair when there's not
AC.
It's terrible.
Sarah (28:28):
Mine gets real close to Jesus, yeah me too.
Dianna (28:30):
Me too, it's like a Brillo pad on top of my head.
It's terrible.
So we understand how importantit is to have a working air
conditioner in the summer.
So I think that those kinds ofthings and um, I mean definitely
continue to change your uh airfilter, um, super duper
(28:51):
important, especially in thespring.
Um, because you just, I mean,every time you start a new
system, like turn off yourfurnace and turn on the new
system there's it's going tokick up a lot of junk and you
need to just get rid of it.
So I would, I would definitelysay, um, probably those three
things get the, do your um dryervent, probably all your duct
(29:12):
work, if you really want to getcrazy.
Um, and then, uh, do yourgarage door as well, like, take
some WD-40 and spray it all overthe hinges and things that you
should do that every, I'd sayprobably once a quarter.
That again just helps with theefficiency of the way it runs,
keeps it lubricated.
So there's a lot of really easythings to do like that.
(29:39):
That will definitely help withthe upkeep and the maintenance
of your home.
Sarah (29:42):
Yeah, Well, and those are the things that people don't
think about, that can extend itbut also show the future you
know, buyer of your home, thatyou do take care of everything
and that you are, you know, likedoing the proper maintenance so
they can feel more confidentabout purchasing your house
because, they know that you tookcare of it.
Dianna (30:03):
Right, I actually had somebody the other day to say to
me that this realtor was afraid, didn't want to it's actually
an investor didn't want toinclude a home warranty on their
listings because they thoughtthat it meant that there was
already something wrong with theappliances and systems within
the home.
And I'm like, actually, a house, statistically anyway, will
(30:25):
sell 11 days faster if youprovide a home warranty and
you're also going to get ahigher, closer percentage to
listing price, because that'swhat it does.
It shows that you're invested,you take good care of the
property and they don't haveanything to worry about.
But if you know every systemages, just like us, and you know
(30:47):
you need to to take care of it,and if you don't, it's going to
fail.
So have get a home warranty forwhen that happens.
Yeah, I love that.
Sarah (30:59):
So obviously you know we've talked about all the
different like the tips and thedifferent things.
But if someone wanted to workwith you and let's just say that
, you know, for whatever reason,obviously we've talked about
all the different tips and thedifferent things.
But if someone wanted to workwith you and let's just say that
, for whatever reason, theirrealtor hadn't included this
home warranty in there or maybethey did how would they go about
working with you?
How easy is it to file a claimwith you and just kind of walk
(31:21):
us through that process?
Dianna (31:22):
It's so easy, so easy so you can call me 614-.
Walk us through that process.
Okay, it's so easy, so easy soyou can call me 614.
What's my number?
701-8, 5, 7, 5.
Or you can call our um, ourlike information line.
There's a QR code that's listedin our brochure and if you go
to safe pro home warrantycom,that's our website.
It's very user-friendly.
You can just hit the buttonthat says file a claim.
(31:44):
You file it, you.
When you hit the File a Claimbutton, it's going to ask you
for your phone number.
You put in your phone numberand then your contract pulls up
and that's where you just do abrief description of what the
issue is, what the failure is,and then press Send and somebody
(32:05):
will call you, probably withinat least 20 minutes, and get it
all scheduled for you.
We do.
Safepro has a policy that ifyou are not, if we don't have
your failure diagnosed withinthree business days, that we're
going to waive the trade callfee.
But we haven't even come closeto that yet.
(32:25):
We had somebody that theirfurnace failed on a Saturday.
We had our guy out on Sundayand a full replacement on Monday
, which isn't very well heard ofeither, and I'm going to go
back to that's because of ourpartnerships and how much we
respect them and they respect usLike we take them donuts all
the time and stuff like thatbecause without them and their
(32:47):
great service we would benothing, and so we all really do
work very well together as ateam and have the same long-term
goal of positively impactingour communities.
Sarah (32:56):
Yeah, I love that.
I love that.
Well, thank you so much fortaking time out.
I know that you are very busywith all the stuff you do and
all the things that you do inthe community.
Dianna (33:08):
So thank you so much.
Sarah (33:10):
I will make sure that all of your information is in the
show notes, so that way, ifsomeone was driving and
listening and they heard yourphone number but didn't have a
chance to write it down, it'llall be in there, and then also
just a link to your website andthings like that.
Dianna (33:23):
Yeah, great and I do want to do a shout out to you
because you're an amazing person.
You're so easy to work with andcreative, and the impact that
you have in our communities ishuge, huge.
So when you partner with great,like-minded individuals, all we
can do is be positive and makepositive impacts, and I'm so
(33:45):
happy to have you as not only apartner, but as a friend.
Sarah (33:49):
Oh well, thank you, that really means a lot.
Yes, it means a lot.
Yeah, I know that you and I areboth very committed to
five-star customer service, andthat's why I was actually very,
very, very excited when you gotback into home warranties and
started your own company,because I knew that I could
count on you.
Dianna (34:06):
Yep, yep, same yeah, same Awesome yeah.
So Well, thank you very much.
Sarah (34:11):
Yeah, thank you so much for tuning in to this week's
episode.
Hopefully, you got a lot ofgreat information.
As I mentioned, we will haveeverything in the show notes for
you.
Please make sure that you areleaving a review, because
feedback is the greatest giftyou can give us and it allows us
to know if the informationwe're giving is helpful.
(34:32):
But also make sure that you'resharing this with others,
because that's the greatestcompliment that you can give us
is knowing that you're sendingthat out there because we did
provide value.
So thank you so much.
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