Comms Coach Podcast

As a Senior Telecommunicator at Danville Fire Department, Steve is certified in VCIN, EMD, EFD, and EPD, and also serves as a Communications Training Officer. 
Before joining Danville Fire Department, he had a 20-year plus career in the North Carolina Department of Public Safety. He also has a background in firefighting and emergency medical services, having volunteered as a firefighter and worked as an EMT and ER tech. Steve i...

In this episode, the focus is on the significance of incorporating training enhancements throughout all stages of your initial and ongoing instruction. Our host and guest will delve into the importance of recognizing various learning styles and using creativity to guarantee the effectiveness of your training program. They will discuss numerous strategies that can help you achieve your instructional objectives while ensuring that yo...

In this powerful episode, and even more powerful topic, Lori is joined by Cassie Sexton. Cassie has  an extensive background in Law Enforcement, with the majority of her career dedicated to serving in the 9-1-1 Center. Presently, she holds the position of a Customer Success Executive at Mindbase, where her primary focus revolves around proactive wellness initiatives and resource provision for first responders through technological ...

In this really exciting episode, Lori is joined by Erika Lakey, co-founder of "Those 911 Girls", an organization with a vision to help others succeed by providing support and industry resources, all in one place. They know the value of “Find Your Tribe” and the 911 industry has many! They realize that most people in the 911 industry have similar challenges and goals so decided to put together a site to provide a resource ...

A not to be missed episode. Lori is joined by Tina DeCola,  an Instructor for the Denise Amber Lee Foundation and Communications Supervisor for Las Vegas Fire and Rescue.  Tina and Lori underscore the significance of peer support and training for peer supporters within the 911 dispatcher community. Together they highlight how empathy from shared experiences is vital,  and training ensures peer supporters can offer effective and saf...

Most dispatchers receive some type of floor training, hopefully receiving instruction from a Communications Training Officer.  However, the role of a CTO varies across the US.  A CTO makes such an impact on a new employee that this role is an essential part of not only the initial training, but in retaining great dispatchers who will contribute to the success of your team for many years to come.  In this episode, Lori is joined by ...