Conflict Owner's Manual

What happens when your discomfort with taking risks clashes with someone's need to be on time? Or, you think your comment is realistic but someone calls you a negative thinker for saying it? 
We show how to use Perspective Taking to turn differences in opinions and values into conversations before they become conflicts.

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Dr. Deborah Sword is a conflict specialist with decades of exper...

Are you more polite to strangers than to friends? Do friends trigger you in ways that co-workers don't? Why do you listen and react differently to your loved one than with a friend? 

Listening is one of the greatest gifts we can give for free. Despite costing nothing and improving much, listening can be rare in relationships. We discuss some conflict competencies for listening better, because listening improves the quality of r...

Have you ever dumped a friend? Did you do it well? Would the dumped friend agree you did it well? Or, have you stayed friends with someone for a reason other than enjoying their company? We discuss some conflict competencies for breaking up with a friend, to give choices, set boundaries, speak up sooner, respectful decision making, accommodating discomfort, and answering (or not) their question, "why?"

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Sure, there are lots of benefits to handling your conflicts competently. And there's also effort involved. How do you stay motivated enough to make that effort? Tyson and Deborah chat about the conflict competencies acquired from the effort of being conflict competent, because even the fact of trying reaps benefits. We are motivated from desires to be kind, relate well to others, gain clarity about what is really going on, and...

Do you want to be so likeable that you never have conflict? Is your goal to be so nice that any conflict is either avoided or is resolved as fast as possible? We suggest that being relatable might be the conflict competency you're looking for.

show note:
Watch episodes 106 and 107 for more information on communication audits.

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Dr. Deborah Sword is a conflict specialist with decades of ...

How do you feel during and after you have a conflict? Our goal is for you to manage your conflicts well enough that you don't feel bad, awful, or regret. You'll do conflict better when you know the real issue that's the problem, and then choose the right conflict competency to manage that issue. That's how you own your conflict. Let's see how you can own your conflict.

show note:
examples of co...

These are overwhelming and complex times, with demands on our time and resources from many directions. Sometimes, you need help sorting out how to address your internal conflicts. We demonstrate a process, name some conflict competencies to use, and suggest you approach your internal conflict kindly, with humility and hope.

show note:
Dr. Norman Yan, quoting the late Canadian poet Richard Outram, believes the cardinal ...

A conflict communication audit takes a lot of context and factors into account. But all of those factors are within your control. In this second episode about conflict communication audits, (listen to episode 107 for the first part) are five components of a conflict communication audit that will improve both your conflict competency, and the quality of your relationships.

show notes:
Episode 107: Have you done your con...

Perhaps you ask: "What's a conflict communication audit and why do one?" It isn't like a corporate communication audit of executive memos and such. Do you understand how you show up in a conflict? Your conflict communication audit includes your words, actions, and impressions you give during conflicts. Your conflict communication audit takes all your conduct and context into account, from the perspective of the ...

Here's what's unique about this podcast: 
Our belief is that you already have skills to manage conflict. We help you practice your skills, so you improve your conflict competencies. Rather than focusing on resolving any particular conflict, in each episode we point out one or two of your skills that are useful with most people in many contexts. We show how resolution can emerge as a result of you owning your conflict....

The movie, Superman, is a fun practice tool for analyzing how intentions matter in conflicts. As you intend, your actions follow. As Superman fights Lex Luthor's metahumans on the battlefield, they also wage a media war of words to win public belief over who is to be believed. Which one of them has true intention for good and which one has secret intention for evil? Luthor undermines trust in Superman's intentions, but Su...

It's achieved international newsworthiness that people are offending and being offended, cancelling and being cancelled, silent and being silenced. The headlines exist because someone insists that they have the only correct opinion. And, it might be the correct opinion, but is it the only allowable opinion? We discuss some conflict competent approaches when you're feeling offended or have been accused of being offensive.

S...

Would you like to have the secret to resolving your conflict? The secret is: improve your conflict competency so you have skills to handle almost any conflict. No model or script is needed for the skills we encourage you to practice and use. They are: (1) conflict analysis, (2) self-awareness, and (3) appropriate conflict styles. The details are in the episode, just as two small cute dogs come to check what's happening in the ...

Elite athletes heal faster and manage pain better than most people. We can apply their techniques to improve our conflict competence and manage conflicts better than most people. So, what are those techniques, and how can we apply them to conflicts?


Show notes:
Research paper:
Carole A. Paley, and Mark I. Johnson. 25 June 2025. Human Resilience and Pain Coping Strategies: A Review of the Literature Giving Insi...

When someone posts about a conflict on social media, they can expect comments and judgment to pile on. Did the person who posted talk to the other parties in the conflict before asking everyone in cyberspace to judge? In this conflict analysis of a social media post, we discuss assumptions, boundaries, expectations, public grievances, and who might be taking advantage of whom. This episode is part of our series of conflict analysis...

Why would you want to own your conflict? When you don’t manage yourself in conflict, do you make the situation worse? Here are three steps to take towards owning your conflict, so that you can be the conflict competent person you want to be.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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We recorded this episode before this week's political assassination, but as I listen to the recording before posting it, that's what I think about. If we reduce a human being to just their politics, or to a single trait, or to one note of their personality, we lose more than we can possibly 'win' (whatever winning might even mean). So, can you disagree, or have a conflict with someone and not have it degenerate ...

You can practice conflict competence almost anywhere, using every interaction, even characters' dialogue in cartoons. Using two cartoons as examples, we analyze the scripts for the opportunities to understand each other that the characters missed. (Please accept that we changed the character names).

show notes:
Cartoon #1, Between Friends, by Sandra Bell-Lundy 
Parent: Wear your boots. It’s snowing.
Child:...

Some conflicts expand beyond their origin story, so you lose track of who started the conflict, and what your original conflict conflict goals were. That's conflict creep, where conflict exceeds the simpler scope and more limited objectives you had when the conflict started. After a conflict creeps, parties forget about solving the problem, and just want to win. So, how do you stop conflict creep? Using John Paul Lederach&apos...