Ep. 2: Employee Empowerment

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza Ravinia (Americas), Mike McCarthy, Vice President of Operations and Development at Sharcon Hotel Management and GM Crowne Plaza Dulles and Mark Tasker, GM at the Crowne Plaza Liverpool City Center as they discuss employee empowerment. 

Resources:
Empowerment Agreement

 

Crowne Plaza “Connected to You” Culture Hub

Access via the Brand Services & Tools Page on IHG University. 

Brand Service & Tools Page     

• Log on with Merlin ID
• Select Region
• Select Crowne Plaza 
• Column 1:  Service Culture Hub
  • Select Language

Meet the Host & Guests: 
Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza community of colleagues.

Want to connect with Sharon? LinkedIn

Guest: Mike McCarthy is the Vice President of Operations & Development for Sharcon Hotel Management. Mike is a proven hospitality professional with a talent for team development and hotel performance.

Want to connect with Mike? LinkedIn

Guest: Mark Tasker is the General Manager at the Crowne Plaza Liverpool City Center. Mark has vast experience in revenue optimization, strategic planning, improving operational efficiency, team building and project management.

Want to connect with Mark? LinkedIn