COVID-19 is changing the way we travel, especially the flight experience. Eric covered this topic for Travel + Leisure, but he and Kathryn delve further into how airports are taking on sustainability and environmental issues, and how they will have to adapt to new and changing demands around traveler wellbeing, both related to the pandemic and beyond.
To gain insights on the future of airport development and design, we talk with Terence Young, an aviation principal and design director at the architecture firm Gensler. Terence shares ways that designers, cities, airlines and governments, not to mention fliers themselves, are looking at the evolving airport experience and what we can all expect in the coming years.
For a specific example, we hear from Cathay Pacific head of brand insights, Ed Bell, to learn how the airline is designing their lounges and working with airports in general to improve the passenger experience and promote traveler health.
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