Flight Rights - What Are You Entitled To?

Jon Duffy & Sophie Richardson are joined by Consumer NZ advocate Aneleise Gawn. She talks us through the recently launched "Flight Rights" campaign and answers your airline related questions.

If your flight is delayed or cancelled for reasons within an airline’s control, such as staffing, operational or mechanical issues, you have rights under the Civil Aviation Act (CAA). But airlines aren’t required to tell you about these rights. Instead, they keep quiet, or worse, provide false or misleading information. And they’re not always upfront about the reason a flight is delayed or cancelled. This makes it almost impossible to work out what you’re entitled to. People are being left out of pocket and airlines are getting away with shirking their obligations under the law. 

Enough is enough. We want action now. We’re calling for airlines to communicate honestly with passengers about the reason for cancellations and delays, and clearly display their rights. That's why we're running the Flight Rights campaign.

Sign the Flight Rights petition here - https://campaigns.consumer.org.nz/flight-rights

Stuck dealing with an unruly airline? Find out more about your rights - https://www.consumer.org.nz/articles/your-rights-when-travelling

Donate to Consumer NZ to help fund out advocacy work and keep the pressure on - https://campaigns.consumer.org.nz/donate

To become a member of Consumer NZ check out our website.

For updates follow us on Facebook, Instagram or sign up to our mailing list here. You can get in touch via [e-mail]. 

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