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June 7, 2022 26 mins

In this episode, Abbie Fink and Dr. Adrian McIntyre discuss the state of online reviews from the perspective of both customers and business owners – the value of feedback, the information we can glean from the reviews, and more importantly, what the business owner can and should do with that information.

Read Abbie Fink's blog post for this episode: "Is It Worth It To Ask for Online Reviews?"

If you enjoyed this episode, check out the PRGN Presents podcast, hosted by Abbie Fink, featuring conversations about PR, marketing, and communications with members of the Public Relations Global Network, "the world’s local public relations agency.”

Additional Resources

  • "Fake Reviews Could Cost You" by Abbie Fink
  • "#BookClub – Manipurated" by Abbie Fink
  • "Is the Customer Always Right?" by Rachel Brockway

  • Need to hire a PR firm?

    We demystify the process and give you some helpful advice in Episode 19: "How to Hire a Public Relations Agency in Arizona: Insider Tips for Executives and Marketing Directors"

    Copper State of Mind is a project of HMA Public Relations, a full-service public relations and marketing communications firm in Phoenix.  

    The show is recorded and produced in the studio of, the leading independent B2B podcast network in Arizona.

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