In this episode of Counting Change, host Arjun Sahgal and special host Libby McGeough discuss empowering employees through technology and driving innovation and member satisfaction in credit unions with Traci Michel at Metro Credit Union.
The episode explores how technology can simplify member experiences, drive innovation, and enhance employee efficiency, particularly in the face of challenges posed by legacy systems. Traci also shares her insights on the significance of data management and the proactive service delivery model in fostering member loyalty and retention.
Counting Change is hosted and run by Ascent Platform.
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