In this episode of Counting Change, hosts Arjun Sahgal and Rachel Reid discuss the real reason branches aren't dead with EJ Kritz, Chief Experience Officer at DBSI.
Despite the rise of digital banking, branches continue to play a crucial role in customer service, community engagement, and financial education. EJ shares insights on the strategic use of micro branches and the significance of maintaining a physical presence in a digital age. EJ also discusses the challenges and opportunities for financial institutions in adapting to technological advancements.
Counting Change is hosted and run by Ascent Platform.
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