August 11, 2025 • 34 mins
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Couture Conversations
Running the Show: A Candid Look at MedSpa Management with Clara
Couture Med Spa
www.couturemedspa.com
Ever wondered what keeps a luxury medspa running like clockwork when you step through its doors? In this revealing conversation with Clara, Practice Administrator at Couture Med Spa, we pull back the curtain on the organized chaos that clients never see.
From pre-dawn preparation rituals fueled by essential coffee to the delicate art of balancing corporate policies with genuine client care, Clara shares how she manages to be everyone's go-to problem solver while keeping the medspa experience seamless for clients. "I want everyone to feel seen and heard," she explains, revealing her philosophy that has guided her three-year journey from front desk coordinator to practice administrator.
What does it really take to thrive in aesthetic medicine management? Clara doesn't sugarcoat the challenges of juggling urgent tasks, maintaining team communication, and ensuring every client receives personalized attention. Her advice for aspiring med spa managers centers on what she calls the perfect recipe: "Passion for the treatments, patience with people, and genuine care for helping others."
The conversation takes a fascinating turn when Clara shares her prediction for the industry's future—a marriage of external aesthetics with internal wellness that creates a holistic approach to beauty. This integration is already beginning with treatments that address both appearance and health from the inside out.
Whether you're considering a career in aesthetic medicine, curious about the inner workings of a med spa, or simply appreciate hearing from professionals who've mastered the art of making the complex look easy, Clara's insights offer valuable perspective on finding fulfillment through helping others feel their best.
Tune in to discover why Clara believes finding your workplace "family," staying curious about evolving treatments, and remembering we're "all human, all trying to do the same thing" are the keys to success in any fast-paced profession.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:16):
Hello and welcome back to Couture Conversations.
Today I'm giving you abehind-the-scenes look at what
it's really like to run one ofthe busiest couture men's spa
locations and I am sitting downwith the lovely Clara.
She's one of our amazingpractice admins that works at
our well.
She's been to multiplelocations but she's currently at
(00:37):
our Okohe location.
But we're just going to kind ofchat with her about the day to
day life, the chaos, the fun,all of the above that it takes
to kind of keep everythingrunning and going smoothly at
one of our locations.
So if you've ever wondered whatkind of goes on behind the
front, desk what goes on behindthe?
scenes.
You know we try our best tomake everything look smooth and
(01:00):
flawless, but you know we haveour challenges in the back.
So we're going to kind of talkto Clara today and kind of give
you a little behind the scenesof what goes on at Couture Men's
Spa.
So welcome, clara, thanks.
Thanks for joining me today,thanks for hanging out.
Of course, so kind of I wantyou to just kind of start off,
(01:20):
introduce yourself and give us alittle about a little bit about
your role as a manager atCouture MedSpa.
You got it, Carl.
Well my name is Clara.
Speaker 2 (01:30):
I'm a practice administrator out of Coey.
I've been with Couture MedSpafor three years, started as a
client care coordinator, did mytime as the assistant practice
administrator and grew into therole of practice administrator.
I guess I'm kind of the firsttouch point for anyone that
(01:51):
needs something.
Speaker 1 (01:54):
What everyone wants to be Me.
Speaker 2 (02:00):
It's a lot.
We are the first point ofcontact for clients, first point
of contact for the staff, butit's a fun role.
It's a lot Scheduling,answering phones, dealing with
technology issues.
(02:20):
So you do it all, I do it all.
Speaker 1 (02:24):
I'm a one-stop shop.
She does do it all, I do it all.
I'm one-stop shop.
So what got you started in themenstrual industry?
What got you?
Speaker 2 (02:31):
started in this world .
I, in the middle of college Iwent to school for art and I had
this random thought why am Inot doing what I love?
I love skincare, I love thebeauty industry.
That's kind of what I want todo.
And I started exploringdifferent avenues and found the
(02:54):
world of aesthetics and startedresearching Botox and dermal
fillers and facial services andthought maybe I'll go to school
to be an esthetician or, youknow, maybe I would look more on
the medical side and look intojust working in a dermatology
office and had kind of apost-COVID enlightenment where I
(03:22):
said let me just get on Indeedand see what's out in the world
in the area.
And I found Couture and I alsofound a lot of other med spas
that were hiring and saidCouture looks really cool,
started doing my research,applied, had my interview and
from the second I did thatinterview I said I want to work
here.
What kind of hire are you?
(03:44):
On Couture that interview, Isaid I want to work here.
What kind of hire are youlooking for?
The services offered?
For sure I really didn't haveany background in the aesthetics
industry but the interview waswhat got me.
It was the talk about theculture of the company, how
involved the CEO was and stillis, and it just seemed like such
(04:06):
a positive environment from themoment I walked in for an
interview.
The front desk staff wasgreeting me like they had known
me and it just it felt right.
It didn't feel uneasy, it feltlike I had been there before.
It's just such a naturalorganic chemistry that I have
(04:26):
with the business.
It seems to be a common theme.
Yes, I love it.
I love it.
Speaker 1 (04:31):
So let's get into your day.
So morning, what's your morninglook like?
Do you have any like morningrituals, that you have something
you have to do every morning tolike start your day, or what
does your morning look like?
How do you get started for aday?
Speaker 2 (04:46):
I'm gonna start by saying every day is different
every day is different, butsomething that I feel like each
location I've been to, somethingI value so much, is spending
the morning with my estheticianyou.
It really doesn't set to thetone for the day, even if it's
(05:08):
just like how was the rest ofyesterday or, you know, do you
have plans for the weekend.
It sets the tone to just talkto hundreds of people in a day,
but it's that genuine connectionthat we have before getting
started with the daily routineof printing reports, getting the
(05:28):
laser room set up, making surethat the rooms are stocked,
making sure the body contouringrooms are set up for clients.
It just sets the tone for theday and it's something that I
value a lot.
Speaker 1 (05:40):
If you're a coffee girl, a tea girl, an energy
drink girl in the morning,what's?
Speaker 2 (05:45):
your drinking choice to start the day.
If I don't come into work withcoffee, we all know something's
wrong.
Coffee is probably the numberone love of my life.
Speaker 1 (05:57):
There's always a coffee at the bar.
I'm pretty sure all of ourgirls have an energy, something
from coffee, red Bull, red.
Speaker 2 (06:04):
Bull Starbucks.
Anytime there's a contest forStarbucks, get the list, let's
call people, let's win, you knowit takes.
Speaker 1 (06:13):
We don't want to have us.
We're going to keep on our guys.
We're going to keep it goingwell.
I love starting my morningswith you too, so I will get to
that.
Speaker 2 (06:21):
But one of.
Speaker 1 (06:22):
But one of my favorite morning things too.
We catch up all of that.
So when you are besides talkingto me, what's some of the first
things you tackle?
When you walk in the door,what's like hey, I've got to get
this done for the day.
Speaker 2 (06:35):
Clocking in before I forget to clock in First thing.
But I open my email.
I kind of get my browser set upso I'll have Allie and Aspire
open, I'll have my email open.
I'll do small tasks likecounting the register, making
sure that's open in Nextech, andthen I just start printing my
(06:55):
reports Print inventory, checkthe financial report, review the
recap from the day before incase there's any notes that the
girls left for me, and thenimmediately from there kind of
take my inventory to the rooms,get those open, do my inventory
(07:16):
and then try to finish anythingon the floor that I didn't see
before.
Speaker 1 (07:22):
So all this is before the door is even open right,
this is before the door is evenopen.
Speaker 2 (07:25):
Right, this is before the door is even open Before it
even starts.
So throughout the day, so it'skind of a morning routine.
Speaker 1 (07:30):
So day started, doors are open, clients are here,
we're ready to go.
What are some keyresponsibilities that you juggle
throughout the day?
Speaker 2 (07:43):
Keeping the staff on track, making sure that we're
communicating constantly,whether it's over community,
over communication, is like myfavorite thing, so that we all
know where everyone is.
Um, so, really justcommunicating with the team
constantly answering the phones,that way, you know, even the
(08:05):
people in front of me, people onthe phone, everyone's getting
taken care of.
Speaker 1 (08:10):
Um, let's see she does it all these um.
Speaker 2 (08:16):
Whatever anyone needs me to do, I do.
They call her name a lot.
Speaker 1 (08:21):
I need your help.
She fixes everything, she doesit all.
So your roles as a practiceadmin.
Obviously you have the businessside of things.
How do you also balance thatwith the client care side of
your role?
Speaker 2 (08:39):
Because you are still you still sit up front.
Speaker 1 (08:42):
You still see those clients when they come in.
How do you balance during bothof those?
Speaker 2 (08:48):
balancing the business side and the client
side is still something that Ifeel like needs a lot of
flexibility.
Um, being the first point ofcontact, whether it's a phone
call or a client coming in tocheck in I'm going to prioritize
the client connection and, inthe background, try to get a
(09:10):
schedule made or look at daysthat we may have a ton of filler
scheduled, make sure that wehave all of that in stock.
I kind of do that in thebackground while focusing all of
my attention on clientconnection, making sure that no
one feels rushed.
If they have questions, I willstop whatever I'm doing, make
(09:33):
sure that I focus on them sothat they feel valued, and it's
really just a flexible balance,trying to delegate what I can
but also still being there foreveryone when they need me
what's something that you feelis a challenge, that you have,
(09:53):
that a lot of people maybewouldn't realize um, I think
that because I care so muchabout people and I want to help
them so much, I think thathaving that boundary to not just
(10:17):
give everyone what they wantbut still thinking of the
company first and trying tobalance that still thinking of
the company first and trying tobalance that that's a little bit
of a struggle sometimes,because we do listen, we
empathize, we do whatever we canto make sure that someone's
(10:38):
happy and taken care of.
I think that it can be a littlebit of a struggle sometimes if
it goes against corporate policywhile making someone happy at
the same time.
Speaker 1 (10:53):
So I think that's something that you do a good job
at it.
Thanks, you do.
Thank you.
There's like the go-to for, Idon't want to say keeping
clients happy, because you don'tdo it in a way of like you're
doing whatever you have to makethe client happy, but doing
exactly what you said, likefinding that balance between
(11:14):
still sticking with because wehave policies in place for a
reason we have a reason that wedo certain things and a lot of
it is for for safety, for anunruly safety of the client,
that safety of the business butfinding a way to see the
positive in it and how it is apositive to the client and
turning that around and keepingthem happy.
(11:35):
I think you did a really goodjob with that and I do think
it's something that a lot ofpeople don't realize really goes
into what you do throughout theday.
Speaker 2 (11:44):
I think it's a good opportunity anytime someone
questions like why can't Ipre-care?
For instance, have you had anysun exposure?
If they don't understand whywe're asking that, take that
time to educate them why ourlasers are light-based.
We don't want to cause anyfurther irritation to the skin
(12:06):
if you have been in the sun.
If you're on antibiotics,they're photosensitizing
medications.
We use light-based lasersTrying to be safe.
Yes exactly Taking that time toeducate them.
Yeah.
Speaker 1 (12:20):
So what would you say your?
What is your leadership style?
What kind of leader do you liketo be?
Speaker 2 (12:27):
I like to be an understanding leader,
recognizing that we're all herefor the same thing.
I think that anyone that worksat Couture has a common goal in
mind.
We want to take care of people,we want to have fun, we want to
, you know, ensure that we'redoing our best to make sure that
(12:51):
, if someone comes in with aninsecurity, we want to help them
feel less insecure.
You know, it's about embracingour insecurities and using that
to help us feel more beautifuland, um, I just think, being
understanding and recognizingthat we're all human, we're all
(13:12):
trying to do the same thing.
I think that's kind of my.
The way that I go into everyday is we're all here for the
same reason.
Regardless of what our goalsare, we're all trying to feel
good about ourselves.
So, whether it's managing thestaff, you know, letting them
(13:32):
know hey, we're all here for thesame reason.
What's our one common goal fortoday?
Let's come up with a team goal,or talking to clients and
coming up with a treatment plan.
What's your main goal?
And let's do it together.
Let's work together to reachthat goal.
Speaker 1 (13:50):
Yeah, you're very goal-oriented, which I love.
She's very competitive, whichis great.
I will tell you because I'm notthe most competitive person,
but her and our provider, Nicole, are super competitive, so
they'll set goals for us for theday and it's like we need to
meet those goals.
Speaker 2 (14:09):
And we're going to.
Speaker 1 (14:11):
And we do and I love that about it, so you're very
good at that.
Speaker 2 (14:17):
It's like a little rat race about the day.
Who's going to get it first?
So how?
Speaker 1 (14:23):
we have busy schedules.
That's no secret.
That's we have a busy schedule.
How important is communicationbetween you and your team to
keep up?
How do you communicate to keepthat day running smoothly?
Speaker 2 (14:37):
I always remind myself to say please, and thank
you, I think that goes so muchfurther than people realize, and
setting the tone, letting themknow that, hey, if it comes out
in a way that doesn't sound like, hey, can you please do this
for me?
We all have that goal to getclients taken care of, to make
(14:58):
sure that no one feels likethey've been forgotten about.
We use teams to communicatewhat the client care
coordinators on the floor.
I'm usually at the desk andthen the provider has teams as
well.
Any time she's not in atreatment room but she can go in
and see like, oh, okay,so-and-so, has client in room
(15:20):
eight.
This client care coordinatorhas this client in icon room.
Um, it's super important evenfor the client care coordinators
to communicate hey, I have thisclient, this client needs to go
back.
Next, has this client beennumbed?
This person has had photostaken.
They're just ready to get takenback.
(15:40):
It really ensures a smoothshift for us.
So communication is everything,100%, even with promotions that
we run or contests that we havedoing a morning huddle and
communicating that to the teamso that everyone's well informed
.
I think it's communication iseverything.
Speaker 1 (16:01):
It is yeah the day would be would not be nearly as
smooth as it is without thecommunication.
Speaker 2 (16:08):
Teams is great it is, and we've been in situations
where you know our communicationlacks and you see how fast it
can spiral to where we getbehind on appointments, and
trying to get caught up isn'talways the easiest thing to do.
So just really keeping in mind,even if it's over communication
(16:29):
, communicate it.
That way we all know what'sgoing on at all times.
So what do?
Speaker 1 (16:34):
you do.
What's your goal for everyclient that walks in that door,
as far as just like making theirexperience at couture?
What is what is your goal forclients coming into the?
Speaker 2 (16:46):
store.
I want everyone to feel seenand heard.
Um, I think that greetingeveryone with a smile and asking
a simple question of hey, howare you?
Whether I'm answering the phone, how are you today?
I always ask how are you today?
Smile and, if they havequestions, making myself
(17:10):
available, even if they see like, oh, she's on the phone with
someone.
If someone comes and stands infront of front of me, hey, do
you mind if I put you on a briefhold?
I'm gonna get right back to you.
I just want to make sure thisclient standing in front of me
is getting taken care of.
I promise I'll be right back toyou.
Put them on hold.
My attention is to you now.
How can I help you?
(17:31):
Do you have a question?
Do you need to get roomed?
Are you looking for someone?
What is it that I can do tojust ensure that you're seen,
you're heard, I'm here for you.
So, just a smile how are youtoday?
And putting aside if I'mworking on something on the back
end, my attention is just givento them on the back end.
Speaker 1 (17:59):
My attention is just given to them.
So tough questions.
Alright, here we go.
How do you prioritize yourtasks when everything seems
urgent?
Because everything is urgent.
Speaker 2 (18:12):
Everyone needs Clara and everyone needs her now.
Okay, there's a couple ofdifferent things that I use.
Does it get done perfectlyevery time?
no, but I found a templateonline and it's a little to do
list and I have a column forpriority and a column for
(18:34):
secondary tasks.
Most of the time I do start theday with that list and then
within a couple of hours it'sshoved underneath something else
.
But I think that the main thingto focus on is taking care of
the people that are right infront of me.
On is taking care of the peoplethat are right in front of me?
(18:59):
Um, you and I always have thesefunny interactions where you'll
walk up and you'll just kind oflook at me and I'll see you out
of the corner of my eye and I'mlike Lindsay needs a facial
taken care of.
I got this and you know it'sjust about knowing your
surroundings.
Who's kind of anticipating thetime of appointments, knowing
Lindsay is going to be comingout of a facial, maybe that
(19:21):
client's interested in skincareproducts, prioritizing what is
in front of me directly, andthen some days I go in early.
If I have billing that I needto do or if there's something
that I wasn't able to get to theday before, I'll take that
extra 20 minutes in the morning,get in early, get it knocked
(19:41):
out.
That way I can alwaysprioritize directly any task
that's in front of me at themoment and making sure that no
one feels like I'm, making surethat no one feels like I'm
burdened by having to take careof that, because it's never a
burden, it's always no, this iswhat we do.
(20:02):
We multitask.
We have to learn how tomultitask and just prioritize
whatever's in front of us andthen ask for help whenever I
need help.
I'm never afraid to ask forhelp, even though I want to try
and do everything.
Speaker 1 (20:15):
She doesn't ask for help.
Very often I'm like what you doneed help.
Speaker 2 (20:21):
But no, it's a team effort and I know you ask if I
need help with anything.
The girls always ask if I needhelp with anything.
Most of the time there is stuffthat I can be like hey, yeah,
can you do that for me?
Speaker 1 (20:34):
really quick and that will save me 15 minutes out of
the day I saw your sheet theother day when I walked up and I
saw your prioritize sheet, herlittle list on there.
Is there a sheet?
No, I'm not going to lie, itwasn't done in order.
It was all over the placeShapes drawn on there.
Whatever I got to at the time,but it was listed and I saw it
(20:55):
and it was halfway, but we gotlike three things knocked off.
So what is something that youabsolutely love about your job
and keeps you coming back everysingle?
Speaker 2 (21:10):
day, co-workers and the clients.
I I think that the interactionfrom person to person, whether
it's coworkers, we do spend alot of time together and it does
feel like a family connection.
Some days we are going to bejust right there for one another
(21:34):
, we are going to be just rightthere for one another, and then
other days we might have youknow something going on, letting
them know hey, not feelinggreat today, have my back, help
me, help me stay on track.
I think that that connection isso important because it does
(21:55):
provide support for an overallsuccess in a work day.
But then also the connectionswith the clients.
I have met so many people that Ilove.
I am I'm actually excited to goto Oviedo on Friday because
there's some clients that I'mlike, oh, I get to see this
person, I get to see this person, and they're always excited to
(22:17):
see me too.
But meeting the clients at allthe locations, I think that they
ask about hey, did you do?
Did you go to the beach?
Did you do this?
You know they check in with you.
So it's that personalrelationship between the
coworkers and the clients.
I think that that's what.
And I love our treatments, I'mobsessed with our treatments, so
(22:40):
it's just a three for three.
Speaker 1 (22:42):
It is, it's awesome.
Speaker 2 (22:43):
I could keep going if you want me to.
I love a lot it is.
Speaker 1 (22:50):
It's you know you're not wrong.
Like we have the best team, thebest co-workers, we have the
best team, the best coworkers,the best upper management team,
the best corporate team.
Our clients are amazing.
Like it's it really is.
It makes coming to work fun.
Yeah, and that's reallyimportant.
Speaker 2 (23:06):
And that's hard to find I mean, it's or not hard to
find, it it's rare to mine towhere you actually love going
into your job, because you lovethe people you work with and you
love the community of peoplethat come in to see you and
choose to come in and see youall the time.
Speaker 1 (23:24):
So that's, that's the biggest one, I think what
advice would you give someonewanting to get into management
and that's into management inthe med spa?
Speaker 2 (23:36):
Management in the med spa world specifically, you
have to have a real passion forthe treatments.
I think that that will.
I think that that is such ahuge trait to have.
You have to have a passion forlearning about different
treatments.
The aesthetics industry hasgrown so much From the time I've
(24:03):
been at Couture I mean, I don'tknow when Botox was created or
invented, but I know that therewas a stigma around it for a
really long time.
And now the technology behindskincare and aesthetic
treatments has grown Um.
But I think that the passion tolearn about it, the passion to
(24:25):
know how things work and whatthey do, and the passion to
educate people about it, I thinkthat that is super, super
important.
And then being patient.
I think that patience andpassion two Ps Passion and
patience.
I think that those are twotraits to really practice if you
(24:50):
want to be a manager in the medspa industry.
Speaker 1 (24:53):
Yeah, I think you I mean both of those really hit it
.
But I truly think that, likewhat you said about like having
a passion for what we do,because if you don't, you don't
believe in these treatments andyou don't love what we're doing
and you don't get excited aboutthese things and how they can
change our clients lives, you'renot going to get that full,
full potential and that fulllike satisfaction of what we are
(25:17):
doing there, um, because it isamazing, these treatments can
change people's lives.
These treatments, um, you know,are things that people maybe
never thought that they would beable to afford to do before.
And you get to see firsthand,every single day, clients that
come in and are so happy and sothankful for what we can offer
(25:37):
them and and how we treat themand make them feel welcome.
And if you don't truly believein the services that we offer,
you're never going to have thatthat passion and that drive to
stay in that industry.
Speaker 2 (25:51):
Exactly, you have to.
And caring about people, youhave to genuinely care about
helping people.
I think that that is theperfect recipe to be a manager
in aesthetics Patience,understanding, loving everything
that you do, loving theindustry and then also just
(26:13):
having a general love for people.
And that goes to what you weresaying like, especially being in
that management role, you havethe love for our clients and for
what we do, but you also haveto have that love and that
compassion for yourself as well,and being able to balance both
of those is it's a lot, but youknow what I've managed for a
(26:41):
while now in a few differentjobs, and I think that it's
about understanding all of usare made the same, we all have
different personalities, butlearning how to work with
different personalities and it'sthe same thing with clients you
never know who's got what goingon and just being compassionate
(27:02):
.
And you know using those toolsto to your strength.
You know figure out whatsomeone's quirk is.
Use that to kind of help themadvance.
Or you know learn somethingabout whoever you're dealing
with and use that to advance aconversation.
(27:23):
Or you know just listen listento people and observe and see
where that can get you.
Speaker 1 (27:33):
So you've been in this industry for a while now.
Where do you see the future ofMen's Files heading?
Speaker 2 (27:41):
Oh, I like that one.
I would love to say I thinkthat, aside from the aesthetics
so we think aesthetics is abouthow we look I think that the
future of med spas andaesthetics is also going to be
about internal health.
(28:01):
So I think that the marriage ofoutside beauty and internal
health oh, what a perfect recipe.
I hope that's where it's going.
I hope.
Speaker 1 (28:12):
Match made in heaven.
Speaker 2 (28:13):
Match made in heaven, like with NAD.
I think that that is a nicelittle addition to not only
feeling like you look great, butfeeling great internally, so I
hope that those two make aconnection.
Speaker 1 (28:33):
I would agree with you on that.
I think we see, even withInsect Couture, personally, but
just in general in the medschool world, med schools are
really expanding from justoffering Botox and Dysport and
fillers and they're reallyexpanding into the overall
wellness realm because, yeah,you can, you can look great, but
(28:55):
if you don't feel great, that'sstill going to show on the
outside as well.
Um, and I think the you know,the blend of those two different
things is is becoming morepopular and I like that.
I think it's a greatcombination together.
I think you know, um, as anesthetician, I'm always so
concerned about skin health andthe health of your skin.
(29:16):
Um, not having perfect skin,but having healthy skin, and so
much of that comes from withinand comes from you know what we
eat, how we treat our body, fromour you know everything
internal.
Our skin is our largest organand it shows pretty much what's
going on inside of our body, andso being able to marry those
(29:37):
two and having something that'sreally going to help with the
inside as well and theregeneration from you know the
inside out, I think that blendis goes very well together and I
think you're right.
I think that aesthetics isturning more into overall
wellness and not just externalskin.
Yeah or important?
Speaker 2 (30:00):
Exactly.
There's so much more that goesinto it than just like oh, I
want these wrinkles to go away.
Speaker 1 (30:05):
It's an effort of everything being healthy and
lifestyle that I think is reallyshowing and is going to
continue to grow as well, I hopeit does, Because even with the
weight loss peptides, yes,there's a remedy.
Speaker 2 (30:21):
If you have hit a point where diet, exercise, you
need help, do that treatment.
But also you have to realizeit's about what you do outside
of the treatment body contouring, weight loss peptides.
Focus on the internal and thenreally see what can happen on
the external.
(30:42):
To watch how people have hadsuch beautiful success stories
and you know people are startingto listen oh, I can't just do
this treatment and not have agood diet or exercise or
whatever it is.
Put the two together and seewhat amazing results you can
(31:04):
have.
Speaker 1 (31:05):
I really think that that's where we're headed so any
final thoughts or advice thatyou could give anyone who, any
fellow like busy professionalsout there, whether it's med
school related or not, but anyany thoughts or advice that you
can give to someone kind of inthat world.
Speaker 2 (31:27):
Take it day by day.
Find something that motivatesyou every single day.
Um, find a place where you feelvalued, where you have good
people around you, people withthe same values.
Um, I think that, like I said,we're all here, we're all human,
(31:48):
human.
We're all trying to do the samething, which is to better
ourselves and totally better theworld.
Um, be nice, smile, work hard.
Um, ask questions, ask a lot ofquestions.
Um, don't beat yourself up.
(32:10):
If you can't do a million thingsin a day, save some for the
next day.
But you know, recognize whetheryou're in aesthetics or
whatever business you're in,recognize your team value and
your team strength and realizeyou're never doing anything
alone.
You always have people aroundyou that are willing to help.
(32:33):
And I think that having amotivating factor whether it is
my goal today is to put a smileon someone's face, one person's
face multiply that the next day,I'm going to make two people
feel good about themselves, andthen, in turn, it makes you feel
really good at the end of theday.
(32:53):
So, create tasks and, you know,if you want to get into
aesthetics, do it.
I think it's amazing.
Speaker 1 (33:02):
It's a great space to be in.
Speaker 2 (33:03):
Yeah, it is.
It's really rewarding.
You feel good about yourselfand you feel good about making
other people feel great aboutthemselves well thank you very
much for joining me today.
Speaker 1 (33:17):
thank you for all of your insights and your words of
wisdom.
And it it really does.
It takes a lot to to run a medspa and to give the balance
between being there for yourclients and being there for your
team, but you do a really goodjob of it and you know,
appreciate everything that youdo.
But, yeah, it's been fun.
(33:39):
Thanks, girl, I love this.
So thank you so much forhanging out with us.
Thank you for sharing yourstory.
If you want to learn more aboutwhat we do at Couture Med Spa,
you can visit us atcouturemedspacom.
You can visit us on our YouTubechannels, our Instagram, our
TikToks, Facebooks, all thesocial medias.
(34:01):
If you enjoyed this episode,please share it, send it to a
friend, send it to family, likeand subscribe.
You can find out all of ourgood.
You know behind the scenesthings that we do at Couture, so
join us next time.
Thanks for watching.
Hello and welcome back to Couture Conversations.
Today I'm giving you abehind-the-scenes look at what
it's really like to run one ofthe busiest couture men's spa
locations and I am sitting downwith the lovely Clara.
She's one of our amazingpractice admins that works at
our well.
She's been to multiplelocations but she's currently at
(00:37):
our Okohe location.
But we're just going to kind ofchat with her about the day to
day life, the chaos, the fun,all of the above that it takes
to kind of keep everythingrunning and going smoothly at
one of our locations.
So if you've ever wondered whatkind of goes on behind the
front, desk what goes on behindthe?
scenes.
You know we try our best tomake everything look smooth and
(01:00):
flawless, but you know we haveour challenges in the back.
So we're going to kind of talkto Clara today and kind of give
you a little behind the scenesof what goes on at Couture Men's
Spa.
So welcome, clara, thanks.
Thanks for joining me today,thanks for hanging out.
Of course, so kind of I wantyou to just kind of start off,
(01:20):
introduce yourself and give us alittle about a little bit about
your role as a manager atCouture MedSpa.
You got it, Carl.
Well my name is Clara.
Speaker 2 (01:30):
I'm a practice administrator out of Coey.
I've been with Couture MedSpafor three years, started as a
client care coordinator, did mytime as the assistant practice
administrator and grew into therole of practice administrator.
I guess I'm kind of the firsttouch point for anyone that
(01:51):
needs something.
Speaker 1 (01:54):
What everyone wants to be Me.
Speaker 2 (02:00):
It's a lot.
We are the first point ofcontact for clients, first point
of contact for the staff, butit's a fun role.
It's a lot Scheduling,answering phones, dealing with
technology issues.
(02:20):
So you do it all, I do it all.
Speaker 1 (02:24):
I'm a one-stop shop.
She does do it all, I do it all.
I'm one-stop shop.
So what got you started in themenstrual industry?
What got you?
Speaker 2 (02:31):
started in this world .
I, in the middle of college Iwent to school for art and I had
this random thought why am Inot doing what I love?
I love skincare, I love thebeauty industry.
That's kind of what I want todo.
And I started exploringdifferent avenues and found the
(02:54):
world of aesthetics and startedresearching Botox and dermal
fillers and facial services andthought maybe I'll go to school
to be an esthetician or, youknow, maybe I would look more on
the medical side and look intojust working in a dermatology
office and had kind of apost-COVID enlightenment where I
(03:22):
said let me just get on Indeedand see what's out in the world
in the area.
And I found Couture and I alsofound a lot of other med spas
that were hiring and saidCouture looks really cool,
started doing my research,applied, had my interview and
from the second I did thatinterview I said I want to work
here.
What kind of hire are you?
(03:44):
On Couture that interview, Isaid I want to work here.
What kind of hire are youlooking for?
The services offered?
For sure I really didn't haveany background in the aesthetics
industry but the interview waswhat got me.
It was the talk about theculture of the company, how
involved the CEO was and stillis, and it just seemed like such
(04:06):
a positive environment from themoment I walked in for an
interview.
The front desk staff wasgreeting me like they had known
me and it just it felt right.
It didn't feel uneasy, it feltlike I had been there before.
It's just such a naturalorganic chemistry that I have
(04:26):
with the business.
It seems to be a common theme.
Yes, I love it.
I love it.
Speaker 1 (04:31):
So let's get into your day.
So morning, what's your morninglook like?
Do you have any like morningrituals, that you have something
you have to do every morning tolike start your day, or what
does your morning look like?
How do you get started for aday?
Speaker 2 (04:46):
I'm gonna start by saying every day is different
every day is different, butsomething that I feel like each
location I've been to, somethingI value so much, is spending
the morning with my estheticianyou.
It really doesn't set to thetone for the day, even if it's
(05:08):
just like how was the rest ofyesterday or, you know, do you
have plans for the weekend.
It sets the tone to just talkto hundreds of people in a day,
but it's that genuine connectionthat we have before getting
started with the daily routineof printing reports, getting the
(05:28):
laser room set up, making surethat the rooms are stocked,
making sure the body contouringrooms are set up for clients.
It just sets the tone for theday and it's something that I
value a lot.
Speaker 1 (05:40):
If you're a coffee girl, a tea girl, an energy
drink girl in the morning,what's?
Speaker 2 (05:45):
your drinking choice to start the day.
If I don't come into work withcoffee, we all know something's
wrong.
Coffee is probably the numberone love of my life.
Speaker 1 (05:57):
There's always a coffee at the bar.
I'm pretty sure all of ourgirls have an energy, something
from coffee, red Bull, red.
Speaker 2 (06:04):
Bull Starbucks.
Anytime there's a contest forStarbucks, get the list, let's
call people, let's win, you knowit takes.
Speaker 1 (06:13):
We don't want to have us.
We're going to keep on our guys.
We're going to keep it goingwell.
I love starting my morningswith you too, so I will get to
that.
Speaker 2 (06:21):
But one of.
Speaker 1 (06:22):
But one of my favorite morning things too.
We catch up all of that.
So when you are besides talkingto me, what's some of the first
things you tackle?
When you walk in the door,what's like hey, I've got to get
this done for the day.
Speaker 2 (06:35):
Clocking in before I forget to clock in First thing.
But I open my email.
I kind of get my browser set upso I'll have Allie and Aspire
open, I'll have my email open.
I'll do small tasks likecounting the register, making
sure that's open in Nextech, andthen I just start printing my
(06:55):
reports Print inventory, checkthe financial report, review the
recap from the day before incase there's any notes that the
girls left for me, and thenimmediately from there kind of
take my inventory to the rooms,get those open, do my inventory
(07:16):
and then try to finish anythingon the floor that I didn't see
before.
Speaker 1 (07:22):
So all this is before the door is even open right,
this is before the door is evenopen.
Speaker 2 (07:25):
Right, this is before the door is even open Before it
even starts.
So throughout the day, so it'skind of a morning routine.
Speaker 1 (07:30):
So day started, doors are open, clients are here,
we're ready to go.
What are some keyresponsibilities that you juggle
throughout the day?
Speaker 2 (07:43):
Keeping the staff on track, making sure that we're
communicating constantly,whether it's over community,
over communication, is like myfavorite thing, so that we all
know where everyone is.
Um, so, really justcommunicating with the team
constantly answering the phones,that way, you know, even the
(08:05):
people in front of me, people onthe phone, everyone's getting
taken care of.
Speaker 1 (08:10):
Um, let's see she does it all these um.
Speaker 2 (08:16):
Whatever anyone needs me to do, I do.
They call her name a lot.
Speaker 1 (08:21):
I need your help.
She fixes everything, she doesit all.
So your roles as a practiceadmin.
Obviously you have the businessside of things.
How do you also balance thatwith the client care side of
your role?
Speaker 2 (08:39):
Because you are still you still sit up front.
Speaker 1 (08:42):
You still see those clients when they come in.
How do you balance during bothof those?
Speaker 2 (08:48):
balancing the business side and the client
side is still something that Ifeel like needs a lot of
flexibility.
Um, being the first point ofcontact, whether it's a phone
call or a client coming in tocheck in I'm going to prioritize
the client connection and, inthe background, try to get a
(09:10):
schedule made or look at daysthat we may have a ton of filler
scheduled, make sure that wehave all of that in stock.
I kind of do that in thebackground while focusing all of
my attention on clientconnection, making sure that no
one feels rushed.
If they have questions, I willstop whatever I'm doing, make
(09:33):
sure that I focus on them sothat they feel valued, and it's
really just a flexible balance,trying to delegate what I can
but also still being there foreveryone when they need me
what's something that you feelis a challenge, that you have,
(09:53):
that a lot of people maybewouldn't realize um, I think
that because I care so muchabout people and I want to help
them so much, I think thathaving that boundary to not just
(10:17):
give everyone what they wantbut still thinking of the
company first and trying tobalance that still thinking of
the company first and trying tobalance that that's a little bit
of a struggle sometimes,because we do listen, we
empathize, we do whatever we canto make sure that someone's
(10:38):
happy and taken care of.
I think that it can be a littlebit of a struggle sometimes if
it goes against corporate policywhile making someone happy at
the same time.
Speaker 1 (10:53):
So I think that's something that you do a good job
at it.
Thanks, you do.
Thank you.
There's like the go-to for, Idon't want to say keeping
clients happy, because you don'tdo it in a way of like you're
doing whatever you have to makethe client happy, but doing
exactly what you said, likefinding that balance between
(11:14):
still sticking with because wehave policies in place for a
reason we have a reason that wedo certain things and a lot of
it is for for safety, for anunruly safety of the client,
that safety of the business butfinding a way to see the
positive in it and how it is apositive to the client and
turning that around and keepingthem happy.
(11:35):
I think you did a really goodjob with that and I do think
it's something that a lot ofpeople don't realize really goes
into what you do throughout theday.
Speaker 2 (11:44):
I think it's a good opportunity anytime someone
questions like why can't Ipre-care?
For instance, have you had anysun exposure?
If they don't understand whywe're asking that, take that
time to educate them why ourlasers are light-based.
We don't want to cause anyfurther irritation to the skin
(12:06):
if you have been in the sun.
If you're on antibiotics,they're photosensitizing
medications.
We use light-based lasersTrying to be safe.
Yes exactly Taking that time toeducate them.
Yeah.
Speaker 1 (12:20):
So what would you say your?
What is your leadership style?
What kind of leader do you liketo be?
Speaker 2 (12:27):
I like to be an understanding leader,
recognizing that we're all herefor the same thing.
I think that anyone that worksat Couture has a common goal in
mind.
We want to take care of people,we want to have fun, we want to
, you know, ensure that we'redoing our best to make sure that
(12:51):
, if someone comes in with aninsecurity, we want to help them
feel less insecure.
You know, it's about embracingour insecurities and using that
to help us feel more beautifuland, um, I just think, being
understanding and recognizingthat we're all human, we're all
(13:12):
trying to do the same thing.
I think that's kind of my.
The way that I go into everyday is we're all here for the
same reason.
Regardless of what our goalsare, we're all trying to feel
good about ourselves.
So, whether it's managing thestaff, you know, letting them
(13:32):
know hey, we're all here for thesame reason.
What's our one common goal fortoday?
Let's come up with a team goal,or talking to clients and
coming up with a treatment plan.
What's your main goal?
And let's do it together.
Let's work together to reachthat goal.
Speaker 1 (13:50):
Yeah, you're very goal-oriented, which I love.
She's very competitive, whichis great.
I will tell you because I'm notthe most competitive person,
but her and our provider, Nicole, are super competitive, so
they'll set goals for us for theday and it's like we need to
meet those goals.
Speaker 2 (14:09):
And we're going to.
Speaker 1 (14:11):
And we do and I love that about it, so you're very
good at that.
Speaker 2 (14:17):
It's like a little rat race about the day.
Who's going to get it first?
So how?
Speaker 1 (14:23):
we have busy schedules.
That's no secret.
That's we have a busy schedule.
How important is communicationbetween you and your team to
keep up?
How do you communicate to keepthat day running smoothly?
Speaker 2 (14:37):
I always remind myself to say please, and thank
you, I think that goes so muchfurther than people realize, and
setting the tone, letting themknow that, hey, if it comes out
in a way that doesn't sound like, hey, can you please do this
for me?
We all have that goal to getclients taken care of, to make
(14:58):
sure that no one feels likethey've been forgotten about.
We use teams to communicatewhat the client care
coordinators on the floor.
I'm usually at the desk andthen the provider has teams as
well.
Any time she's not in atreatment room but she can go in
and see like, oh, okay,so-and-so, has client in room
(15:20):
eight.
This client care coordinatorhas this client in icon room.
Um, it's super important evenfor the client care coordinators
to communicate hey, I have thisclient, this client needs to go
back.
Next, has this client beennumbed?
This person has had photostaken.
They're just ready to get takenback.
(15:40):
It really ensures a smoothshift for us.
So communication is everything,100%, even with promotions that
we run or contests that we havedoing a morning huddle and
communicating that to the teamso that everyone's well informed
.
I think it's communication iseverything.
Speaker 1 (16:01):
It is yeah the day would be would not be nearly as
smooth as it is without thecommunication.
Speaker 2 (16:08):
Teams is great it is, and we've been in situations
where you know our communicationlacks and you see how fast it
can spiral to where we getbehind on appointments, and
trying to get caught up isn'talways the easiest thing to do.
So just really keeping in mind,even if it's over communication
(16:29):
, communicate it.
That way we all know what'sgoing on at all times.
So what do?
Speaker 1 (16:34):
you do.
What's your goal for everyclient that walks in that door,
as far as just like making theirexperience at couture?
What is what is your goal forclients coming into the?
Speaker 2 (16:46):
store.
I want everyone to feel seenand heard.
Um, I think that greetingeveryone with a smile and asking
a simple question of hey, howare you?
Whether I'm answering the phone, how are you today?
I always ask how are you today?
Smile and, if they havequestions, making myself
(17:10):
available, even if they see like, oh, she's on the phone with
someone.
If someone comes and stands infront of front of me, hey, do
you mind if I put you on a briefhold?
I'm gonna get right back to you.
I just want to make sure thisclient standing in front of me
is getting taken care of.
I promise I'll be right back toyou.
Put them on hold.
My attention is to you now.
How can I help you?
(17:31):
Do you have a question?
Do you need to get roomed?
Are you looking for someone?
What is it that I can do tojust ensure that you're seen,
you're heard, I'm here for you.
So, just a smile how are youtoday?
And putting aside if I'mworking on something on the back
end, my attention is just givento them on the back end.
Speaker 1 (17:59):
My attention is just given to them.
So tough questions.
Alright, here we go.
How do you prioritize yourtasks when everything seems
urgent?
Because everything is urgent.
Speaker 2 (18:12):
Everyone needs Clara and everyone needs her now.
Okay, there's a couple ofdifferent things that I use.
Does it get done perfectlyevery time?
no, but I found a templateonline and it's a little to do
list and I have a column forpriority and a column for
(18:34):
secondary tasks.
Most of the time I do start theday with that list and then
within a couple of hours it'sshoved underneath something else
.
But I think that the main thingto focus on is taking care of
the people that are right infront of me.
On is taking care of the peoplethat are right in front of me?
(18:59):
Um, you and I always have thesefunny interactions where you'll
walk up and you'll just kind oflook at me and I'll see you out
of the corner of my eye and I'mlike Lindsay needs a facial
taken care of.
I got this and you know it'sjust about knowing your
surroundings.
Who's kind of anticipating thetime of appointments, knowing
Lindsay is going to be comingout of a facial, maybe that
(19:21):
client's interested in skincareproducts, prioritizing what is
in front of me directly, andthen some days I go in early.
If I have billing that I needto do or if there's something
that I wasn't able to get to theday before, I'll take that
extra 20 minutes in the morning,get in early, get it knocked
(19:41):
out.
That way I can alwaysprioritize directly any task
that's in front of me at themoment and making sure that no
one feels like I'm, making surethat no one feels like I'm
burdened by having to take careof that, because it's never a
burden, it's always no, this iswhat we do.
(20:02):
We multitask.
We have to learn how tomultitask and just prioritize
whatever's in front of us andthen ask for help whenever I
need help.
I'm never afraid to ask forhelp, even though I want to try
and do everything.
Speaker 1 (20:15):
She doesn't ask for help.
Very often I'm like what you doneed help.
Speaker 2 (20:21):
But no, it's a team effort and I know you ask if I
need help with anything.
The girls always ask if I needhelp with anything.
Most of the time there is stuffthat I can be like hey, yeah,
can you do that for me?
Speaker 1 (20:34):
really quick and that will save me 15 minutes out of
the day I saw your sheet theother day when I walked up and I
saw your prioritize sheet, herlittle list on there.
Is there a sheet?
No, I'm not going to lie, itwasn't done in order.
It was all over the placeShapes drawn on there.
Whatever I got to at the time,but it was listed and I saw it
(20:55):
and it was halfway, but we gotlike three things knocked off.
So what is something that youabsolutely love about your job
and keeps you coming back everysingle?
Speaker 2 (21:10):
day, co-workers and the clients.
I I think that the interactionfrom person to person, whether
it's coworkers, we do spend alot of time together and it does
feel like a family connection.
Some days we are going to bejust right there for one another
(21:34):
, we are going to be just rightthere for one another, and then
other days we might have youknow something going on, letting
them know hey, not feelinggreat today, have my back, help
me, help me stay on track.
I think that that connection isso important because it does
(21:55):
provide support for an overallsuccess in a work day.
But then also the connectionswith the clients.
I have met so many people that Ilove.
I am I'm actually excited to goto Oviedo on Friday because
there's some clients that I'mlike, oh, I get to see this
person, I get to see this person, and they're always excited to
(22:17):
see me too.
But meeting the clients at allthe locations, I think that they
ask about hey, did you do?
Did you go to the beach?
Did you do this?
You know they check in with you.
So it's that personalrelationship between the
coworkers and the clients.
I think that that's what.
And I love our treatments, I'mobsessed with our treatments, so
(22:40):
it's just a three for three.
Speaker 1 (22:42):
It is, it's awesome.
Speaker 2 (22:43):
I could keep going if you want me to.
I love a lot it is.
Speaker 1 (22:50):
It's you know you're not wrong.
Like we have the best team, thebest co-workers, we have the
best team, the best coworkers,the best upper management team,
the best corporate team.
Our clients are amazing.
Like it's it really is.
It makes coming to work fun.
Yeah, and that's reallyimportant.
Speaker 2 (23:06):
And that's hard to find I mean, it's or not hard to
find, it it's rare to mine towhere you actually love going
into your job, because you lovethe people you work with and you
love the community of peoplethat come in to see you and
choose to come in and see youall the time.
Speaker 1 (23:24):
So that's, that's the biggest one, I think what
advice would you give someonewanting to get into management
and that's into management inthe med spa?
Speaker 2 (23:36):
Management in the med spa world specifically, you
have to have a real passion forthe treatments.
I think that that will.
I think that that is such ahuge trait to have.
You have to have a passion forlearning about different
treatments.
The aesthetics industry hasgrown so much From the time I've
(24:03):
been at Couture I mean, I don'tknow when Botox was created or
invented, but I know that therewas a stigma around it for a
really long time.
And now the technology behindskincare and aesthetic
treatments has grown Um.
But I think that the passion tolearn about it, the passion to
(24:25):
know how things work and whatthey do, and the passion to
educate people about it, I thinkthat that is super, super
important.
And then being patient.
I think that patience andpassion two Ps Passion and
patience.
I think that those are twotraits to really practice if you
(24:50):
want to be a manager in the medspa industry.
Speaker 1 (24:53):
Yeah, I think you I mean both of those really hit it
.
But I truly think that, likewhat you said about like having
a passion for what we do,because if you don't, you don't
believe in these treatments andyou don't love what we're doing
and you don't get excited aboutthese things and how they can
change our clients lives, you'renot going to get that full,
full potential and that fulllike satisfaction of what we are
(25:17):
doing there, um, because it isamazing, these treatments can
change people's lives.
These treatments, um, you know,are things that people maybe
never thought that they would beable to afford to do before.
And you get to see firsthand,every single day, clients that
come in and are so happy and sothankful for what we can offer
(25:37):
them and and how we treat themand make them feel welcome.
And if you don't truly believein the services that we offer,
you're never going to have thatthat passion and that drive to
stay in that industry.
Speaker 2 (25:51):
Exactly, you have to.
And caring about people, youhave to genuinely care about
helping people.
I think that that is theperfect recipe to be a manager
in aesthetics Patience,understanding, loving everything
that you do, loving theindustry and then also just
(26:13):
having a general love for people.
And that goes to what you weresaying like, especially being in
that management role, you havethe love for our clients and for
what we do, but you also haveto have that love and that
compassion for yourself as well,and being able to balance both
of those is it's a lot, but youknow what I've managed for a
(26:41):
while now in a few differentjobs, and I think that it's
about understanding all of usare made the same, we all have
different personalities, butlearning how to work with
different personalities and it'sthe same thing with clients you
never know who's got what goingon and just being compassionate
(27:02):
.
And you know using those toolsto to your strength.
You know figure out whatsomeone's quirk is.
Use that to kind of help themadvance.
Or you know learn somethingabout whoever you're dealing
with and use that to advance aconversation.
(27:23):
Or you know just listen listento people and observe and see
where that can get you.
Speaker 1 (27:33):
So you've been in this industry for a while now.
Where do you see the future ofMen's Files heading?
Speaker 2 (27:41):
Oh, I like that one.
I would love to say I thinkthat, aside from the aesthetics
so we think aesthetics is abouthow we look I think that the
future of med spas andaesthetics is also going to be
about internal health.
(28:01):
So I think that the marriage ofoutside beauty and internal
health oh, what a perfect recipe.
I hope that's where it's going.
I hope.
Speaker 1 (28:12):
Match made in heaven.
Speaker 2 (28:13):
Match made in heaven, like with NAD.
I think that that is a nicelittle addition to not only
feeling like you look great, butfeeling great internally, so I
hope that those two make aconnection.
Speaker 1 (28:33):
I would agree with you on that.
I think we see, even withInsect Couture, personally, but
just in general in the medschool world, med schools are
really expanding from justoffering Botox and Dysport and
fillers and they're reallyexpanding into the overall
wellness realm because, yeah,you can, you can look great, but
(28:55):
if you don't feel great, that'sstill going to show on the
outside as well.
Um, and I think the you know,the blend of those two different
things is is becoming morepopular and I like that.
I think it's a greatcombination together.
I think you know, um, as anesthetician, I'm always so
concerned about skin health andthe health of your skin.
(29:16):
Um, not having perfect skin,but having healthy skin, and so
much of that comes from withinand comes from you know what we
eat, how we treat our body, fromour you know everything
internal.
Our skin is our largest organand it shows pretty much what's
going on inside of our body, andso being able to marry those
(29:37):
two and having something that'sreally going to help with the
inside as well and theregeneration from you know the
inside out, I think that blendis goes very well together and I
think you're right.
I think that aesthetics isturning more into overall
wellness and not just externalskin.
Yeah or important?
Speaker 2 (30:00):
Exactly.
There's so much more that goesinto it than just like oh, I
want these wrinkles to go away.
Speaker 1 (30:05):
It's an effort of everything being healthy and
lifestyle that I think is reallyshowing and is going to
continue to grow as well, I hopeit does, Because even with the
weight loss peptides, yes,there's a remedy.
Speaker 2 (30:21):
If you have hit a point where diet, exercise, you
need help, do that treatment.
But also you have to realizeit's about what you do outside
of the treatment body contouring, weight loss peptides.
Focus on the internal and thenreally see what can happen on
the external.
(30:42):
To watch how people have hadsuch beautiful success stories
and you know people are startingto listen oh, I can't just do
this treatment and not have agood diet or exercise or
whatever it is.
Put the two together and seewhat amazing results you can
(31:04):
have.
Speaker 1 (31:05):
I really think that that's where we're headed so any
final thoughts or advice thatyou could give anyone who, any
fellow like busy professionalsout there, whether it's med
school related or not, but anyany thoughts or advice that you
can give to someone kind of inthat world.
Speaker 2 (31:27):
Take it day by day.
Find something that motivatesyou every single day.
Um, find a place where you feelvalued, where you have good
people around you, people withthe same values.
Um, I think that, like I said,we're all here, we're all human,
(31:48):
human.
We're all trying to do the samething, which is to better
ourselves and totally better theworld.
Um, be nice, smile, work hard.
Um, ask questions, ask a lot ofquestions.
Um, don't beat yourself up.
(32:10):
If you can't do a million thingsin a day, save some for the
next day.
But you know, recognize whetheryou're in aesthetics or
whatever business you're in,recognize your team value and
your team strength and realizeyou're never doing anything
alone.
You always have people aroundyou that are willing to help.
(32:33):
And I think that having amotivating factor whether it is
my goal today is to put a smileon someone's face, one person's
face multiply that the next day,I'm going to make two people
feel good about themselves, andthen, in turn, it makes you feel
really good at the end of theday.
(32:53):
So, create tasks and, you know,if you want to get into
aesthetics, do it.
I think it's amazing.
Speaker 1 (33:02):
It's a great space to be in.
Speaker 2 (33:03):
Yeah, it is.
It's really rewarding.
You feel good about yourselfand you feel good about making
other people feel great aboutthemselves well thank you very
much for joining me today.
Speaker 1 (33:17):
thank you for all of your insights and your words of
wisdom.
And it it really does.
It takes a lot to to run a medspa and to give the balance
between being there for yourclients and being there for your
team, but you do a really goodjob of it and you know,
appreciate everything that youdo.
But, yeah, it's been fun.
(33:39):
Thanks, girl, I love this.
So thank you so much forhanging out with us.
Thank you for sharing yourstory.
If you want to learn more aboutwhat we do at Couture Med Spa,
you can visit us atcouturemedspacom.
You can visit us on our YouTubechannels, our Instagram, our
TikToks, Facebooks, all thesocial medias.
(34:01):
If you enjoyed this episode,please share it, send it to a
friend, send it to family, likeand subscribe.
You can find out all of ourgood.
You know behind the scenesthings that we do at Couture, so
join us next time.
Thanks for watching.
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