November 3, 2025 • 29 mins
Send Couture Conversations a text
What if the missing piece isn’t a bigger change—but a smarter, subtler one? We sit down with Kellie, our practice administrator in Kissimmee, to trace an unlikely path from the gym floor to the treatment room, and how the same pillars—access, education, and a welcoming environment—unlock real confidence. Kellie shares the turning points that surprised her most: SkinPen microneedling that softened texture and lifted mood, temple filler that quietly restored balance, and Sculptra’s slow‑build glow that friends can’t quite name. We get honest about money, maintenance, and expectation setting, and why affordability and thoughtful packages matter for long‑term results.
You’ll hear how targeted treatments solve everyday pain points—think underarm Botox for hyperhydrosis or nose filler to avoid surgery—and why the best outcomes are often the least obvious. Kellie opens up about navigating stress, menopause, and weight gain, then choosing medically guided weight‑loss shots that helped her rebuild momentum without the myth of “instant fixes.” Her candid, practical take reframes self‑care as maintenance for your mind and face, not a luxury reserved for a few. The conversation moves from myths and methods to mindset: how to start with one change, evaluate results, and build a plan you can actually sustain.
If you’re curious about microneedling, Sculptra, Botox, or medical‑grade skincare like TNS—and you want straight talk without the hard sell—this is your guide. We keep the focus on natural, confidence‑forward results, patient safety, and giving you the knowledge to choose well. Subscribe for more conversations that demystify aesthetics, share this with a friend who could use a confidence nudge, and leave a review to tell us which treatment you want decoded next.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
SPEAKER_00 (00:15):
Welcome to Couture Conversations, the podcast that
dives into beauty, confidence,and the amazing people who make
Kutor Medzpa so special.
I'm your host, Lindsay LeadEsthetician, here at Kutor
Medzpa.
Today I'm very excited tointroduce you to Kelly, our
practice administrator at ourKissimmee location.
We'll be chatting about how shefirst got started with Couture,
(00:36):
what she's learned along theway, and what she enjoys the
most about her role.
Plus, Kelly will share her ownpersonal journey with some of
the services that we offer atCouture.
And of course, we'll wrap upwith a little fun rapid-fire
questions to get to know hereven better.
So let's get started.
Kelly, thank you so much forjoining me today.
Oh my goodness.
Thank you for asking me.
(00:56):
I'm excited to have you.
Thank you.
So can you tell us a little bithow you first got started with
Couture Metzpa?
What led you here?
SPEAKER_01 (01:05):
Yeah, so it's funny how life has like lots of
different paths.
Um, I started working at PlanetFitness, which doesn't seem like
it would be connected, um, in2006.
And Eric Dore hired me, who'salso one of the co-founders of
Couture, him and Diane.
Um, and while working at Planet,they had opened up the Winter
(01:27):
Park location and they would doevents.
So I kind of got to see some ofthose fun things.
Um, never really thought a wholelot about services then, just I
didn't really know a lot aboutthem, but wanted to support
them.
Um, over the years, I worked forPlanet for 14 years, and he
obviously they built morecoutures, and I actually managed
(01:47):
the Okoi location when thatlocation was open for couture.
So then I went in, I had someservices and kind of got to
experience it.
Um, I left after 14 years, Istarted my own business for and
I had that for four years.
And about the time I was kind ofdeciding, getting a little
older, um, working seven days aweek, grandbaby was on the way.
(02:07):
Uh, and I just kind of felt likeI needed to pull back a little
bit.
Um, and started putting myresume up for management
positions and just some otherthings.
And uh Tim is a gentleman that Iknow also from Planet, and he
partnered with Diane and Eric toopen up the Kissimmee location.
(02:27):
And so I've known him for aslong as, well, since 2008.
So we worked together at Planet,and then um families kind of got
together and we would do cookupsand things like that.
So he randomly called me one dayand he said, uh, how would you
feel about like managing acouture?
And I'm like, I don't know, likewhat one?
He's like, like the one in theKissimmee.
(02:49):
And I was like, wow.
I don't know that I'd everpicture myself in that industry
because I just didn't knowanything about it.
Um, and I said, Well, let'slet's sit down and have a
conversation.
And so we had this reallywonderful conversation.
It's always, it's alwaysgratifying, and it's always like
a great feeling when people cometo you and they say, you know,
we know you, and we think thatyou would be a really good fit
(03:11):
for this.
Um, and that's like a hugecompliment.
And I was like, oh wow, but Idon't know anything.
They're like, no, we'll we'llteach you, it'll be great.
And I was like, okay.
Um, so I came on board, it'sgoing to be two years, well,
about a year and a half now.
I came on board.
And um, it's what an incredibleindustry.
I don't think I had any, I thinkI had a surface knowledge of
(03:34):
like, I've heard of Botox, I'veheard of facials, I've, you
know, um, but there's so muchmore that we do.
And I think one of the thingsfor me that I have realized is I
worked for a planet for 14years, and the model was to put
the ability for people to workout and get healthy, make it
cost effective, um, make it sothat they learn how to do it
(03:54):
because most people want to behealthy and they either can't
afford it, or they can't affordit because it was, you know, a
lot of money a month, um, orthey didn't know how to get
started.
And that's a huge deal.
Like if you don't have the righttools, you don't know you're
walking in the door and you'regetting disappointed.
And so then you're not gonnacome back, right?
So for us, that that was kind ofthe model is making it
affordable, giving them theability to come in and feel
(04:15):
comfortable.
Environment is everything.
So Planet always had that kindof like highs and bys.
Everybody coming in, hey, howare you today?
Get to know people's names.
Um, and I think that Couturekind of has taken that to the
next level.
So, what I love is my passionwas caring for people and
encouraging them and being intheir corner and being a
cheerleader for them on theirjourney for fitness.
(04:36):
Now I get to kind of be theircheerleader and their encourager
when they're taking it to, Ithink, a little bit more
intimate level, right?
Um, how we feel about our skin,how we feel about our face, our
body.
And so Couture offers kind oflots of tools for people to be
able to invest in themselves ina very deep way, uh, making it
(04:58):
affordable, making it a greatenvironment, and kind of
teaching them how to do that,whether it's treatments and
skincare or, you know, kind ofnavigating that.
SPEAKER_00 (05:08):
So, since joining Couture, what are some of the
biggest things that you'velearned about both the industry
and even maybe about yourself?
SPEAKER_01 (05:18):
Oh gosh, there's so many things with the industry.
Um, like so many.
There's a lot to learn.
There's a lot like I remember Iwas doing training at one of the
locations, and they have theselittle, you know, kind of the
side-by-side pictures, and itsaid Botox.
And then, you know, I was like,oh yeah, that makes sense.
You know, first they hadwrinkles, then they didn't.
And then the next one wasfiller, and it was a side view.
Like you would see at a plasticsurgeon's office.
(05:38):
And I was like, Where did theyput that?
Like, what did they do?
And so I asked, I asked Clara,the um admin, there, and I said,
I don't want to sound stupid,but I was like, what am I
looking at?
And she said, Oh, they do nosefiller.
And I didn't understand what shemeant.
She's like, Oh yeah, no, likelike they can do it on the nose.
So if somebody has like a smallbump and they don't want to go
(05:59):
under the knife or spend thatrecovery time, that money and
all that, they can get fillerthere.
And so it kind of helps themfeel better about it without it
being like huge, right?
And I just looked at her like, Ididn't know we did that.
She was like, oh yeah, no.
And so, like, the more I findout the things that we do, it
isn't just a cosmetic thing.
That makes someone feel betterabout an issue that they have
(06:22):
without them having to go intosurgery, without them going into
debt, right?
Um, it's like doing the Botox inthe armpits for people who
profusely sweat.
That's a big deal for people.
You know, if they've got tostand up in front of people and
talk, right?
Now they don't have to worryabout like, am I bleeding
through?
Did I have three shirts extra inthe car so I can change
throughout the day, right?
That's really significant, youknow.
So those things are the thingsthat I'm I've just been so happy
(06:46):
to learn that we do.
We just we get to do things thatare gonna help people, right?
Um for me personally, I think asyou get older, I just had my
birthday in August.
I just turned 56.
And I came on board at the tailend of, well, in the middle of
some very difficult life things.
(07:07):
Again, I was working a lot andjust a lot of stresses and some
relational things.
And so um I wasn't taking careof myself.
Um, my skin was showing it, itwas showing the stress, it was
showing all of that.
And so being in this industry,I've learned how to like stop
and say it's okay to take and doa little bit for me, right?
(07:27):
And to be it's not selfish, it'sself-care, right?
To to say, nope, this is kind ofa priority.
Like how I'm feeling on theinside is is reflective on
what's being seen outside.
They used to say if you youcould tell how a woman felt
about herself when you looked ather hair.
And I totally believe that.
And I thought, oh, you knowwhat, that's so true.
(07:49):
But it's even more so when itcomes to like our face and our
skin, right?
If I'm not feeling good, if I'mhaving a bad, you know, period
in my life, a difficult time,chances are you're gonna look at
me and go, like, okay, what'sgoing on?
Are you okay?
You know, bad day, bad month,bad year, what's going on?
Um, and so for me, like it waskind of getting to give myself
(08:09):
permission.
And then because I work there, Ihave the opportunity to find out
like all these wonderful thingsthat could help me.
Like, I was sitting herelistening to the one you
recorded before us, and uh SkinPen is my friend.
I am the poster child for SkinPen.
I I make an ongoing joke thatwhen I got hired, I look like a
troll.
I was like, you know, they theyeverybody's beautiful.
Everybody's beautiful.
(08:29):
And I was like, they let thetroll in the building.
Um, because I looked so I lookedso old and so tired and so worn
out.
Um, and when I started doingskin pen, um, I started really
seeing like, oh, you know what,I'm really not that old.
I'm really not.
I I look old, but I'm not old.
And so um it it's such atherapeutic treatment, not just
(08:55):
for the skin, but for for themind.
SPEAKER_00 (08:58):
Were there any um like misconceptions or ideas
that you had about theaesthetics world that were
completely changed when youstarted working here and
learning?
SPEAKER_01 (09:12):
I think the only thing that I knew about fillers
was way back when you, and thisis before like, you know,
internet and all that, um, youknow, when people got fillers,
um, first they might look good,but then it would harden, and
then it was just like, and itdidn't look good, right?
So for me, I just I didn't knowthat there was options where
fillers had become, you know,something better, right?
(09:35):
Um, or maybe I just never sawanything that had been good.
So I just wasn't in that realm.
For me, I think understandinglike how effective fillers are,
um, sculpture.
I knew nothing about anythinghaving to do with sculpture.
I knew I didn't even know thatit was a product.
Um, and then to find out that itwas created to help people with
AIDS, and then we can take itand move it into this realm
(09:58):
where now we're helping otherpeople, like that's been
incredible.
So there were a lot of thingsthat I just didn't know what
they did.
So then I didn't know theirvalue.
SPEAKER_00 (10:08):
Are there any skills that you've developed or
strengthened since you've beenin this role?
SPEAKER_01 (10:14):
Um I would like to think because I like talking to
people and I'll talk to anybodyabout anything.
I think now I like to talk aboutum like how they can how they
can help themselves and maybenot feel guilty.
Because I think a lot of peoplealso think like this such an
expense with these things.
Um, so I I think it's giving memore confidence to talk about
(10:36):
you can't you can do thesetreatments, you know.
It's not gonna, you know, youdon't have to take out a second
mortgage to do them.
You can invest in yourself andthat's okay.
And having the having thatconfidence to talk about things
that are really good for peoplethat would really help them,
that am not selling themanything.
I'm giving them information thatI didn't have before, and now I
have it.
So now I get to tell them aboutit.
SPEAKER_00 (10:56):
What do you enjoy most about being a practice
administrator in your team thatyou work with?
SPEAKER_01 (11:01):
Oh gosh.
Um I love my team.
Um, I think when you have, and Ithink any couture could probably
say this, um, like-minded peoplefind each other, and it doesn't
matter age, doesn't necessarilymatter experience or life
experience, but likelike-minded.
So when people care aboutpeople, usually those people are
(11:22):
like cluster together, you know.
I I think that everybody isdifferent and comes from
different places at my couture.
But at the heart, I think peoplehave a genuine care for people.
They want them to walk outfeeling better than they did
when they walked in, right?
Um, and that on the other sideis I love my job because when
people are coming in, I'm seeingthem do ongoing treatments and
(11:43):
I'm watching them really likebrighten up and feel better or
or walk in and go, like, I canget rid of these acne scars if I
do this treatment.
Like, I've tried everything andalmost be just like their heart
has hope again for somethingthey thought they couldn't have,
and then they get to see thechanges.
SPEAKER_00 (12:03):
What do you love most about your clients that
come into Kasumi?
SPEAKER_01 (12:07):
For the most part, if I be real, um most of them
are just really wonderful peoplecoming from all different lives,
you know, um lifestyles, um,life places, different ages.
Um, you just I don't know, youjust it's really interesting
getting to talk to people andfinding out where they're from
(12:28):
and and why they're doing whatthey're doing or what it is that
they're why they're doing atreatment that they're doing,
you know, and what it's done forthem.
And that is just encouraging.
SPEAKER_00 (12:38):
So you've had a chance to experience a lot of
these services that we offer.
So can you take us through thedifferent services that you've
done and what your experiencewas like with those?
SPEAKER_01 (12:48):
Um, yeah, I laugh.
I I just life is funny.
So I was doing training when Ifirst came on board and I knew
nothing really about fillers.
Like I lit filler I'd heard of,but I didn't know really
anything.
And Diane, one of the founders,um, was there and she said, Hey,
we're gonna do temple filler.
You know, we're teaching a newtechnique.
(13:08):
Um, do you want in on that?
And I just kind of looked at herand I was like, I didn't know
first off that you put filler intemple.
And I just looked at her and Iwas like, I don't know.
And one thing I love about Dianeis she will tell you something,
not in any kind of meme way, butshe just tells you, right?
She's just very like this andthis, right?
Uh, honest people.
And uh I said, I I don't know.
I I don't didn't even know thatwas thing.
(13:29):
Like, do I need it?
And she's like, girl, come withme.
And it was like, okay.
Um, and you know, you look atyour face every day, so you
don't notice some of the changesuntil you like see like a
picture from like five yearsago.
And so they do before andafters, thank God for those.
So they did a before and after.
And I hadn't realized howhollowed out my temples that I
was.
And so then they do thetreatment, take a picture, and
(13:50):
they're showing me pictures likethis just happened, real life,
right?
And I'm looking at it and I waslike, oh my gosh, does do other
people know that we do this?
And they're like, yeah, I'mlike, this is amazing, you know?
And it it literally took 10years off of off of my face in
that one instant.
I thought, if I ever had to payfor, you know, if I ever going
to pay for treatment, it wouldbe probably to make sure that my
(14:11):
those that area was done on aregular basis.
Um I've had Botox, and Botox isdefinitely my friend.
Absolutely.
Um, and when you stay up on topof it, you need less.
So you feel like, hey, I'm doingbetter.
That's right.
And then um obviously skin pen,skin pen has been, I've had four
of them.
Um, and my skin has really, I domy face and my neck.
(14:34):
Um, and I'm I talk to clientsall the time, I'm like, touch
right here with my chin.
And they're like, and I waslike, I know it sounds weird,
just trust me.
And they're like, oh my gosh,it's so soft.
I was like, yeah, wasn't likethat before.
I was creepy and you know, andum, and so those, those are
probably the top three.
Um, I've had lip filler, I'vehad cheek filler, sculpture I've
(14:55):
only recently done.
Um, and I really would like tocontinue to do that if when the
opportunity arises.
SPEAKER_00 (15:03):
What results did you notice with sculpture?
SPEAKER_01 (15:05):
So, because I'm a little older, I also kind of try
to be practical about what myexpectation is, right?
If somebody is a little youngerand they're doing it, they're
gonna, you know, all their stuffisn't quite as old.
And like, you know, mycollagen's down in the hair, you
know, if if at all.
Um, and so what I was hoping wasjust to see something, um,
because it is a progressivetreatment.
(15:27):
And so just like skin pen, um,expecting something, but just
kind of waiting to see what.
Uh, I I want to say by like daytwo, day three, my skin looked
brighter and healthier.
I looked conditioned, right?
Um, and I didn't expect that.
Like it was people cracking upand they're like, What did you
(15:47):
do?
And I'm like, sculpt round, getsome.
It's great, you know.
Um, even with the skin pen.
So I had never had mymicroneedling uh when I did the
first one, and they said, youknow, typically you got to do
three in a row or one for everyum decade you've been alive.
So I was like, okay, well, let'saim for the three.
But I didn't expect a lotbecause I know, again, I'm
(16:08):
older, collagen's slower.
So although it's gonna boostthat collagen build, it's not
gonna be like somebody in their30s doing it, right?
So I want to have a healthyexpectation.
My skin so rapidly responded.
I was shocked.
I was genuinely shocked.
Like even the the estheticianthat did it, she was like, Oh my
gosh, I didn't expect your skinto really respond to this.
(16:30):
And I was like, oh, skin pen andI we're besties now.
Yeah, I'm gonna do this everyday, every, like all the time,
all the time.
I'm gonna be 80 and look likeI'm 40.
This is gonna be great.
SPEAKER_00 (16:39):
Yeah, I think that too, with both with skin pen and
with sculpture.
I love watching the progressionof it with someone's skin.
And like you said, you didnotice some uh results rather
quickly, but seeing that longterm, it's they're both one of
those treatments that no one canreally pinpoint what you had
done, but they're like, You justlook really good.
(17:01):
Like, what have you been doing?
You just look really good.
And those are my favorite, thosesubtle, yeah.
SPEAKER_01 (17:07):
I didn't do something dramatic where I come
back and they're like, oh,surgery.
Yeah, you know, like, oh, youknow, yeah, they look at you and
you're like, what are you doing?
And you're like, let me talk toyou about sculpture.
Let me talk about it.
Let me tell you the secrets.
Yeah, yeah.
And it's but it's really so toseparate myself from a worker
there, what's really beenwonderful for me is because kind
(17:28):
of came out of this really darkplace in my life.
Um, and with menopause,overweight, um, and stress, just
all of it.
Uh, and so I looked, I lookedreally unhealthy, right?
I felt really unhealthy.
I felt really icky.
I felt really like I feel old.
Um, I feel like I look old.
And as a woman, that is that's adetriment, right?
(17:52):
Like when we feel good, even ifwe don't look good, but if we're
feeling good, we can pull offanything, right?
You know, I color my hair a lotand I do a lot of like crazy
colors because hair should befun.
Um, and sometimes I end up withlike they call them oops colors.
I try for one thing, it doesn'thappen.
And I typically don't tellanybody, they just assume that
that's what I picked.
And and I'm just walking aroundlike, yeah, because I'm walking
(18:14):
around going, like, oh, I made amistake, right?
All my confidence is here, andI'm not, right?
But I'm walking around like,yeah, just colored my hair, you
know, and I'm not lying, I'm notsaying what I did or I didn't
do, and they're like, oh man,that's so fun.
Yep.
Okay, yeah.
So it's for for me as a womanand getting older, and I kind of
just felt myself like justweighed down by everything.
(18:37):
And so one of the othertreatments I did was the weight
loss shots.
Um, having worked in a gym, youknow, uh, you have to be
motivated.
You have to have that energy toget up and to go and do your
routine, to pack your meals, toto be mindful, right?
And it's it's another littlejob, which and it's a good job
for us, and it's good for ourmental health and it's good for
our body.
But there are times sometimeswhere you're in such a deep hole
(19:00):
that, or or or like your plateis so full, you're like, which
battle do I pick first?
Do I pick like how much I'mworking and I'm working too much
and I'm tired?
Uh, do I pick like my body isjust feeling really broken, my
mind is feeling really broken,my heart feels devastated.
And, you know, like where do Ipick that battle?
So after like considering andtalking to a lot of you guys
(19:24):
about like just the knowledge,like the medication, what it
does, how it works, um, what myexpectations should be, um, I
decided to start doing it.
And it gave me a tool to feellike I had the will again.
Because when you feel like I'vejust got nothing left, no matter
(19:45):
what my battle is, and I feellike I've got a battle on every
front of my life, right?
Um, it is overwhelming.
And you don't want to feel likehow you're feeling in your skin.
You don't.
So when somebody comes along andsays, hey, I've got this tool,
because it doesn't do the workfor you.
And I think that's also amisconception.
People are like, oh, well,you're just gonna take the shot
and then it all goes away.
And it's like, no, it doesn'twork that way.
(20:06):
What it did was it gave me theability to go, I can do this
now.
I I can do this.
It gave me a little more of mywillpower back where I could go,
all right, yeah, yeah, I can dothis.
I I have lost just under 50pounds.
Um, and it was slow and it wassteady, and that also gave me
the time to kind of start toregain other areas of my life.
(20:27):
But the one thing that it I andI have told a lot of people this
is when you feel like you haveto fight all the time in every
arena, you don't.
You end up just kind ofcrumpling.
And so to have this one thingthat I could say, I'm gonna
determine to do this, and itgave me that tool.
When I looked at the otherbattles in my life, I started
(20:48):
going, like, you know what?
I'm gonna take the next one.
I don't have to do them all atonce.
I'm gonna take the next one, andI can do that.
I can do that.
It's doable, right?
I'm not gonna be crushed bythis.
SPEAKER_00 (21:02):
Do you feel like how do you feel like you
experiencing these services helpyou connect with clients?
SPEAKER_01 (21:10):
I probably scared the hell out of them, actually.
I mean, I just tell themeverything.
I'm I, you know, I'm like, yeah,yeah, Botox, yeah, you know,
sculpture, skin pen, you know,weight loss.
Um, I feel like when you arereal with people, um, even if
they don't agree with yourperspective, because you get
people who are like, oh, well,you don't shouldn't do weight
(21:31):
loss shots, you should do ityourself, right?
Or or whatever, you shouldn't doBotox, it should be natural.
That's fine.
That's their perspective.
But I think that when you aregenuine and you're talking to
people, they connect with you.
Because you might have somethingthat they don't necessarily
think, oh, well, I'm not evergonna do lip filler.
That's, you know, but suddenly Imight be talking about
fractional.
So I'm not injecting anything intheir face and I've got a tool
(21:54):
and a treatment that might workwith them because I've been
genuine and real abouteverything, not cram anything
down their throats, right?
But just sharing my experience,they might be more likely to go,
well, you know what, let me letme think about that.
Let me let me do a littleresearch on that, you know.
Um, I do think one of the thingsthat I am fortunate to be older,
that when clients come in, uh alot uh with a lot of the younger
(22:18):
ones, I'm kind of like a momfigure if I'm talking to them or
explaining stuff to them.
Cause I also want to make sure,like, if there's a treatment
they want to do, that they'regonna be safe doing that, right?
Like if they're wanting to loseweight, well, how much weight?
What's your, you know, like areyou is it a healthy goal that
they're trying for?
Um, I think when I'm talking towomen my age, like, and I love
our girls, but we've got a lotof younger people that work that
(22:41):
as an older woman, they mightnot be able to relate to them,
right?
So they might be like, oh yeah,I got my lips filled and they're
gorgeous anyway.
And they're the lady's like, Ineed 150 units of Botox.
How can I even look at you, youknow?
Um, so I think that it helps meconnect with them because I I
will talk to them about veryreal things.
Yeah.
SPEAKER_00 (23:00):
Yeah, and being able to build that connection makes a
huge impact.
Like you said, they might not doa service that day, but they've
spoken to you, they've heardyour experience.
I it it makes a huge differencewhen building that connection
with the clients.
SPEAKER_01 (23:15):
Yeah, I'll go back to something I think Cynth said
when you were recording her iPodpodcast.
That's the other one.
Um you are explaining stuff topeople and you are truthful,
they might not do it then, butlike we don't ever have to hard
sell anything.
Like the services that we offer,it's almost I feel bad that
(23:38):
people aren't educated enough tounderstand, like for the
packages that we offer and theamount of service they get, what
neg just an incredible savings,right?
Um, so there's a lot of peoplecome in and it's like they just
they don't know.
They don't know how expensivethey use their treatments are.
Then you feel like you're tryingto educate without trying to
sell, sell, right?
Um, but I always tell me, hey,go and go go and do a little
(24:00):
research.
Here's our packet.
I've given you the information,go do a little research.
Um, and then if you've gotquestions, just give me a call
back, you know.
But it's it's just reallyinteresting that that we offer
so much for people to be able tocome in and just make those
changes that they want at suchan incredible price.
SPEAKER_00 (24:19):
So if you have any words of advice for anyone who
is thinking about coming intoKTOR, looking at what we offer,
what what advice could you givea potential client?
SPEAKER_01 (24:33):
Come in and just ask some questions.
You know, you don't have to doevery treatment all at once.
You don't, you could do maybeone thing.
Or maybe you are reallyinterested, but you're afraid.
Come in and just ask somequestions.
You know, I I think knowledge ispower.
When you give people informationthat they can sit back and chew
(24:53):
on and then dive into, you'rereally giving them the tool to
make the changes for themselves.
And we just happen to be thereencouraging them, right?
SPEAKER_00 (25:02):
We are their biggest cheerleaders.
Absolutely.
Always we'll always be there foryou.
SPEAKER_01 (25:06):
Absolutely, right?
We love watching people succeed.
It's such an honor.
I mean, what a privilege thatpeople trust us enough to come
in to do changes that maybe theyaren't telling anybody else
they're doing because they mightnot feel like maybe they
shouldn't wait weight loss.
A lot of times people have saidthat they felt ashamed, and it's
like, oh gosh, honey, I'm sorry.
You shouldn't.
You're taking care of yourhealth, right?
Um, or oh, my husband doesn'tknow I do Botox.
(25:29):
I've been doing it for 20 years,and it's like, I don't know how
you got away with it that long,but yay, you, all right, you
know, yeah, look great, goodjob, you know.
Um, yeah, it is a real privilegefor people to come in and trust
us.
SPEAKER_00 (25:41):
All right, Kelly, we're gonna end on some fun.
Okay, okay, little little rapidfire questions.
Okay, get to know you a littlebit better.
Okay, all right.
Coffee or tea?
unknown (25:53):
That's a hard one.
SPEAKER_01 (25:54):
I grew up drinking tea at breakfast from the time I
was two up until I starteddrinking coffee, I think, when I
was 27.
I'm probably sick of coffeeright now.
But could be a tie.
SPEAKER_00 (26:05):
If you probably yeah, depending on the mood.
Yeah.
What's your favorite way torelax outside of work?
SPEAKER_01 (26:11):
Oh well, I have a grandbaby and he's four.
Um, so really enjoy spendingtime with him.
But I would say like beingoutside, um, even like reading,
sitting outside.
I think the older I get, themore I appreciate like just
sitting out and taking in natureand getting like the positive
ions.
SPEAKER_00 (26:30):
Dream vacation spot.
SPEAKER_01 (26:32):
I got a long list.
Um, I think the first one wouldbe to Ireland.
I've just done I DNA and I knewI had Irish in me, but I'm a lot
more Irish than I thought.
So I really would like to go andkind of see like where those
people came from.
SPEAKER_00 (26:48):
I love that.
What's your go-to skincareproduct?
SPEAKER_01 (26:52):
Oh, good gravy.
Um I'm old, so I need a lot.
Um, I would say TNS.
TN, I same thing.
Um, the esthetician, when Ifirst got the bottle, she's
like, you know, okay.
She's like, you know, it takes awhile for it to kind of to see
the changes.
And I was like, yeah,absolutely.
I try to be realistic.
I swear within two days, I havepeople like, what are you doing
(27:14):
to your skin?
And I'm like, why?
What happened to it?
And they're like, no, no, no,no, you look great.
And I was like, I too.
unknown (27:19):
All right, thanks.
SPEAKER_01 (27:20):
Yeah.
So I think TNS.
If I could bathe in it, I wouldbathe in it.
Same.
SPEAKER_00 (27:24):
Just give me a big bathtub of TNS.
Absolutely.
Junk me right in.
Absolutely.
What is one word that you woulduse to describe couture?
SPEAKER_01 (27:35):
Extraordinary.
Yeah, on every level.
It's an extraordinary, it's anextraordinary place to work.
Um, it's an extraordinary placeto build relationships with
clients and see their liveschange.
Um, it's an extraordinaryservice that we offer.
And I think that the more thatpeople grab hold of what we
offer, the the busier we willget and the more we will
(27:58):
flourish.
It's just a lack of knowledge,right?
Um but when people startgrabbing hold of it, I think
we're gonna be, you know, we'regonna have a little spinning
door.
You know, people, too manypeople are gonna be walking in
and just getting treatments,right?
unknown (28:11):
Yeah.
SPEAKER_00 (28:12):
I love that.
Well, thank you so much.
I have loved watching youevolve, um, both personal and
your, you know, your skinjourney.
Um, so I've I've loved seeingyou and working with you.
And I get to come over toKasumi.
You have a great team overthere.
Um, you're a great, you know,leader and someone for them to
look up to.
(28:32):
So I've I've really lovedwatching your journey as well.
You're the best.
So well, thank you very much forsharing your story and giving us
a glimpse into your journey hereat Couture.
It really is inspiring to hearhow much you've grown and what
you've learned about your roleand how your services have made
a difference for you personally.
So um, thank you so much forlistening to Couture
Conversations.
Um, if you've liked thisepisode, please don't forget to
(28:54):
leave us a review, like, andsubscribe.
You can find us on um all of oursocial media platforms so
YouTube, Instagram, Facebook,uh, TikTok, all the things.
You can visit us at couturemedspa.com.
You can find a list of all ofour services and all of our
locations that we offer.
So until next time, thank you somuch for listening.
Welcome to Couture Conversations, the podcast that
dives into beauty, confidence,and the amazing people who make
Kutor Medzpa so special.
I'm your host, Lindsay LeadEsthetician, here at Kutor
Medzpa.
Today I'm very excited tointroduce you to Kelly, our
practice administrator at ourKissimmee location.
We'll be chatting about how shefirst got started with Couture,
(00:36):
what she's learned along theway, and what she enjoys the
most about her role.
Plus, Kelly will share her ownpersonal journey with some of
the services that we offer atCouture.
And of course, we'll wrap upwith a little fun rapid-fire
questions to get to know hereven better.
So let's get started.
Kelly, thank you so much forjoining me today.
Oh my goodness.
Thank you for asking me.
(00:56):
I'm excited to have you.
Thank you.
So can you tell us a little bithow you first got started with
Couture Metzpa?
What led you here?
SPEAKER_01 (01:05):
Yeah, so it's funny how life has like lots of
different paths.
Um, I started working at PlanetFitness, which doesn't seem like
it would be connected, um, in2006.
And Eric Dore hired me, who'salso one of the co-founders of
Couture, him and Diane.
Um, and while working at Planet,they had opened up the Winter
(01:27):
Park location and they would doevents.
So I kind of got to see some ofthose fun things.
Um, never really thought a wholelot about services then, just I
didn't really know a lot aboutthem, but wanted to support
them.
Um, over the years, I worked forPlanet for 14 years, and he
obviously they built morecoutures, and I actually managed
(01:47):
the Okoi location when thatlocation was open for couture.
So then I went in, I had someservices and kind of got to
experience it.
Um, I left after 14 years, Istarted my own business for and
I had that for four years.
And about the time I was kind ofdeciding, getting a little
older, um, working seven days aweek, grandbaby was on the way.
(02:07):
Uh, and I just kind of felt likeI needed to pull back a little
bit.
Um, and started putting myresume up for management
positions and just some otherthings.
And uh Tim is a gentleman that Iknow also from Planet, and he
partnered with Diane and Eric toopen up the Kissimmee location.
(02:27):
And so I've known him for aslong as, well, since 2008.
So we worked together at Planet,and then um families kind of got
together and we would do cookupsand things like that.
So he randomly called me one dayand he said, uh, how would you
feel about like managing acouture?
And I'm like, I don't know, likewhat one?
He's like, like the one in theKissimmee.
(02:49):
And I was like, wow.
I don't know that I'd everpicture myself in that industry
because I just didn't knowanything about it.
Um, and I said, Well, let'slet's sit down and have a
conversation.
And so we had this reallywonderful conversation.
It's always, it's alwaysgratifying, and it's always like
a great feeling when people cometo you and they say, you know,
we know you, and we think thatyou would be a really good fit
(03:11):
for this.
Um, and that's like a hugecompliment.
And I was like, oh wow, but Idon't know anything.
They're like, no, we'll we'llteach you, it'll be great.
And I was like, okay.
Um, so I came on board, it'sgoing to be two years, well,
about a year and a half now.
I came on board.
And um, it's what an incredibleindustry.
I don't think I had any, I thinkI had a surface knowledge of
(03:34):
like, I've heard of Botox, I'veheard of facials, I've, you
know, um, but there's so muchmore that we do.
And I think one of the thingsfor me that I have realized is I
worked for a planet for 14years, and the model was to put
the ability for people to workout and get healthy, make it
cost effective, um, make it sothat they learn how to do it
(03:54):
because most people want to behealthy and they either can't
afford it, or they can't affordit because it was, you know, a
lot of money a month, um, orthey didn't know how to get
started.
And that's a huge deal.
Like if you don't have the righttools, you don't know you're
walking in the door and you'regetting disappointed.
And so then you're not gonnacome back, right?
So for us, that that was kind ofthe model is making it
affordable, giving them theability to come in and feel
(04:15):
comfortable.
Environment is everything.
So Planet always had that kindof like highs and bys.
Everybody coming in, hey, howare you today?
Get to know people's names.
Um, and I think that Couturekind of has taken that to the
next level.
So, what I love is my passionwas caring for people and
encouraging them and being intheir corner and being a
cheerleader for them on theirjourney for fitness.
(04:36):
Now I get to kind of be theircheerleader and their encourager
when they're taking it to, Ithink, a little bit more
intimate level, right?
Um, how we feel about our skin,how we feel about our face, our
body.
And so Couture offers kind oflots of tools for people to be
able to invest in themselves ina very deep way, uh, making it
(04:58):
affordable, making it a greatenvironment, and kind of
teaching them how to do that,whether it's treatments and
skincare or, you know, kind ofnavigating that.
SPEAKER_00 (05:08):
So, since joining Couture, what are some of the
biggest things that you'velearned about both the industry
and even maybe about yourself?
SPEAKER_01 (05:18):
Oh gosh, there's so many things with the industry.
Um, like so many.
There's a lot to learn.
There's a lot like I remember Iwas doing training at one of the
locations, and they have theselittle, you know, kind of the
side-by-side pictures, and itsaid Botox.
And then, you know, I was like,oh yeah, that makes sense.
You know, first they hadwrinkles, then they didn't.
And then the next one wasfiller, and it was a side view.
Like you would see at a plasticsurgeon's office.
(05:38):
And I was like, Where did theyput that?
Like, what did they do?
And so I asked, I asked Clara,the um admin, there, and I said,
I don't want to sound stupid,but I was like, what am I
looking at?
And she said, Oh, they do nosefiller.
And I didn't understand what shemeant.
She's like, Oh yeah, no, likelike they can do it on the nose.
So if somebody has like a smallbump and they don't want to go
(05:59):
under the knife or spend thatrecovery time, that money and
all that, they can get fillerthere.
And so it kind of helps themfeel better about it without it
being like huge, right?
And I just looked at her like, Ididn't know we did that.
She was like, oh yeah, no.
And so, like, the more I findout the things that we do, it
isn't just a cosmetic thing.
That makes someone feel betterabout an issue that they have
(06:22):
without them having to go intosurgery, without them going into
debt, right?
Um, it's like doing the Botox inthe armpits for people who
profusely sweat.
That's a big deal for people.
You know, if they've got tostand up in front of people and
talk, right?
Now they don't have to worryabout like, am I bleeding
through?
Did I have three shirts extra inthe car so I can change
throughout the day, right?
That's really significant, youknow.
So those things are the thingsthat I'm I've just been so happy
(06:46):
to learn that we do.
We just we get to do things thatare gonna help people, right?
Um for me personally, I think asyou get older, I just had my
birthday in August.
I just turned 56.
And I came on board at the tailend of, well, in the middle of
some very difficult life things.
(07:07):
Again, I was working a lot andjust a lot of stresses and some
relational things.
And so um I wasn't taking careof myself.
Um, my skin was showing it, itwas showing the stress, it was
showing all of that.
And so being in this industry,I've learned how to like stop
and say it's okay to take and doa little bit for me, right?
(07:27):
And to be it's not selfish, it'sself-care, right?
To to say, nope, this is kind ofa priority.
Like how I'm feeling on theinside is is reflective on
what's being seen outside.
They used to say if you youcould tell how a woman felt
about herself when you looked ather hair.
And I totally believe that.
And I thought, oh, you knowwhat, that's so true.
(07:49):
But it's even more so when itcomes to like our face and our
skin, right?
If I'm not feeling good, if I'mhaving a bad, you know, period
in my life, a difficult time,chances are you're gonna look at
me and go, like, okay, what'sgoing on?
Are you okay?
You know, bad day, bad month,bad year, what's going on?
Um, and so for me, like it waskind of getting to give myself
(08:09):
permission.
And then because I work there, Ihave the opportunity to find out
like all these wonderful thingsthat could help me.
Like, I was sitting herelistening to the one you
recorded before us, and uh SkinPen is my friend.
I am the poster child for SkinPen.
I I make an ongoing joke thatwhen I got hired, I look like a
troll.
I was like, you know, they theyeverybody's beautiful.
Everybody's beautiful.
(08:29):
And I was like, they let thetroll in the building.
Um, because I looked so I lookedso old and so tired and so worn
out.
Um, and when I started doingskin pen, um, I started really
seeing like, oh, you know what,I'm really not that old.
I'm really not.
I I look old, but I'm not old.
And so um it it's such atherapeutic treatment, not just
(08:55):
for the skin, but for for themind.
SPEAKER_00 (08:58):
Were there any um like misconceptions or ideas
that you had about theaesthetics world that were
completely changed when youstarted working here and
learning?
SPEAKER_01 (09:12):
I think the only thing that I knew about fillers
was way back when you, and thisis before like, you know,
internet and all that, um, youknow, when people got fillers,
um, first they might look good,but then it would harden, and
then it was just like, and itdidn't look good, right?
So for me, I just I didn't knowthat there was options where
fillers had become, you know,something better, right?
(09:35):
Um, or maybe I just never sawanything that had been good.
So I just wasn't in that realm.
For me, I think understandinglike how effective fillers are,
um, sculpture.
I knew nothing about anythinghaving to do with sculpture.
I knew I didn't even know thatit was a product.
Um, and then to find out that itwas created to help people with
AIDS, and then we can take itand move it into this realm
(09:58):
where now we're helping otherpeople, like that's been
incredible.
So there were a lot of thingsthat I just didn't know what
they did.
So then I didn't know theirvalue.
SPEAKER_00 (10:08):
Are there any skills that you've developed or
strengthened since you've beenin this role?
SPEAKER_01 (10:14):
Um I would like to think because I like talking to
people and I'll talk to anybodyabout anything.
I think now I like to talk aboutum like how they can how they
can help themselves and maybenot feel guilty.
Because I think a lot of peoplealso think like this such an
expense with these things.
Um, so I I think it's giving memore confidence to talk about
(10:36):
you can't you can do thesetreatments, you know.
It's not gonna, you know, youdon't have to take out a second
mortgage to do them.
You can invest in yourself andthat's okay.
And having the having thatconfidence to talk about things
that are really good for peoplethat would really help them,
that am not selling themanything.
I'm giving them information thatI didn't have before, and now I
have it.
So now I get to tell them aboutit.
SPEAKER_00 (10:56):
What do you enjoy most about being a practice
administrator in your team thatyou work with?
SPEAKER_01 (11:01):
Oh gosh.
Um I love my team.
Um, I think when you have, and Ithink any couture could probably
say this, um, like-minded peoplefind each other, and it doesn't
matter age, doesn't necessarilymatter experience or life
experience, but likelike-minded.
So when people care aboutpeople, usually those people are
(11:22):
like cluster together, you know.
I I think that everybody isdifferent and comes from
different places at my couture.
But at the heart, I think peoplehave a genuine care for people.
They want them to walk outfeeling better than they did
when they walked in, right?
Um, and that on the other sideis I love my job because when
people are coming in, I'm seeingthem do ongoing treatments and
(11:43):
I'm watching them really likebrighten up and feel better or
or walk in and go, like, I canget rid of these acne scars if I
do this treatment.
Like, I've tried everything andalmost be just like their heart
has hope again for somethingthey thought they couldn't have,
and then they get to see thechanges.
SPEAKER_00 (12:03):
What do you love most about your clients that
come into Kasumi?
SPEAKER_01 (12:07):
For the most part, if I be real, um most of them
are just really wonderful peoplecoming from all different lives,
you know, um lifestyles, um,life places, different ages.
Um, you just I don't know, youjust it's really interesting
getting to talk to people andfinding out where they're from
(12:28):
and and why they're doing whatthey're doing or what it is that
they're why they're doing atreatment that they're doing,
you know, and what it's done forthem.
And that is just encouraging.
SPEAKER_00 (12:38):
So you've had a chance to experience a lot of
these services that we offer.
So can you take us through thedifferent services that you've
done and what your experiencewas like with those?
SPEAKER_01 (12:48):
Um, yeah, I laugh.
I I just life is funny.
So I was doing training when Ifirst came on board and I knew
nothing really about fillers.
Like I lit filler I'd heard of,but I didn't know really
anything.
And Diane, one of the founders,um, was there and she said, Hey,
we're gonna do temple filler.
You know, we're teaching a newtechnique.
(13:08):
Um, do you want in on that?
And I just kind of looked at herand I was like, I didn't know
first off that you put filler intemple.
And I just looked at her and Iwas like, I don't know.
And one thing I love about Dianeis she will tell you something,
not in any kind of meme way, butshe just tells you, right?
She's just very like this andthis, right?
Uh, honest people.
And uh I said, I I don't know.
I I don't didn't even know thatwas thing.
(13:29):
Like, do I need it?
And she's like, girl, come withme.
And it was like, okay.
Um, and you know, you look atyour face every day, so you
don't notice some of the changesuntil you like see like a
picture from like five yearsago.
And so they do before andafters, thank God for those.
So they did a before and after.
And I hadn't realized howhollowed out my temples that I
was.
And so then they do thetreatment, take a picture, and
(13:50):
they're showing me pictures likethis just happened, real life,
right?
And I'm looking at it and I waslike, oh my gosh, does do other
people know that we do this?
And they're like, yeah, I'mlike, this is amazing, you know?
And it it literally took 10years off of off of my face in
that one instant.
I thought, if I ever had to payfor, you know, if I ever going
to pay for treatment, it wouldbe probably to make sure that my
(14:11):
those that area was done on aregular basis.
Um I've had Botox, and Botox isdefinitely my friend.
Absolutely.
Um, and when you stay up on topof it, you need less.
So you feel like, hey, I'm doingbetter.
That's right.
And then um obviously skin pen,skin pen has been, I've had four
of them.
Um, and my skin has really, I domy face and my neck.
(14:34):
Um, and I'm I talk to clientsall the time, I'm like, touch
right here with my chin.
And they're like, and I waslike, I know it sounds weird,
just trust me.
And they're like, oh my gosh,it's so soft.
I was like, yeah, wasn't likethat before.
I was creepy and you know, andum, and so those, those are
probably the top three.
Um, I've had lip filler, I'vehad cheek filler, sculpture I've
(14:55):
only recently done.
Um, and I really would like tocontinue to do that if when the
opportunity arises.
SPEAKER_00 (15:03):
What results did you notice with sculpture?
SPEAKER_01 (15:05):
So, because I'm a little older, I also kind of try
to be practical about what myexpectation is, right?
If somebody is a little youngerand they're doing it, they're
gonna, you know, all their stuffisn't quite as old.
And like, you know, mycollagen's down in the hair, you
know, if if at all.
Um, and so what I was hoping wasjust to see something, um,
because it is a progressivetreatment.
(15:27):
And so just like skin pen, um,expecting something, but just
kind of waiting to see what.
Uh, I I want to say by like daytwo, day three, my skin looked
brighter and healthier.
I looked conditioned, right?
Um, and I didn't expect that.
Like it was people cracking upand they're like, What did you
(15:47):
do?
And I'm like, sculpt round, getsome.
It's great, you know.
Um, even with the skin pen.
So I had never had mymicroneedling uh when I did the
first one, and they said, youknow, typically you got to do
three in a row or one for everyum decade you've been alive.
So I was like, okay, well, let'saim for the three.
But I didn't expect a lotbecause I know, again, I'm
(16:08):
older, collagen's slower.
So although it's gonna boostthat collagen build, it's not
gonna be like somebody in their30s doing it, right?
So I want to have a healthyexpectation.
My skin so rapidly responded.
I was shocked.
I was genuinely shocked.
Like even the the estheticianthat did it, she was like, Oh my
gosh, I didn't expect your skinto really respond to this.
(16:30):
And I was like, oh, skin pen andI we're besties now.
Yeah, I'm gonna do this everyday, every, like all the time,
all the time.
I'm gonna be 80 and look likeI'm 40.
This is gonna be great.
SPEAKER_00 (16:39):
Yeah, I think that too, with both with skin pen and
with sculpture.
I love watching the progressionof it with someone's skin.
And like you said, you didnotice some uh results rather
quickly, but seeing that longterm, it's they're both one of
those treatments that no one canreally pinpoint what you had
done, but they're like, You justlook really good.
(17:01):
Like, what have you been doing?
You just look really good.
And those are my favorite, thosesubtle, yeah.
SPEAKER_01 (17:07):
I didn't do something dramatic where I come
back and they're like, oh,surgery.
Yeah, you know, like, oh, youknow, yeah, they look at you and
you're like, what are you doing?
And you're like, let me talk toyou about sculpture.
Let me talk about it.
Let me tell you the secrets.
Yeah, yeah.
And it's but it's really so toseparate myself from a worker
there, what's really beenwonderful for me is because kind
(17:28):
of came out of this really darkplace in my life.
Um, and with menopause,overweight, um, and stress, just
all of it.
Uh, and so I looked, I lookedreally unhealthy, right?
I felt really unhealthy.
I felt really icky.
I felt really like I feel old.
Um, I feel like I look old.
And as a woman, that is that's adetriment, right?
(17:52):
Like when we feel good, even ifwe don't look good, but if we're
feeling good, we can pull offanything, right?
You know, I color my hair a lotand I do a lot of like crazy
colors because hair should befun.
Um, and sometimes I end up withlike they call them oops colors.
I try for one thing, it doesn'thappen.
And I typically don't tellanybody, they just assume that
that's what I picked.
And and I'm just walking aroundlike, yeah, because I'm walking
(18:14):
around going, like, oh, I made amistake, right?
All my confidence is here, andI'm not, right?
But I'm walking around like,yeah, just colored my hair, you
know, and I'm not lying, I'm notsaying what I did or I didn't
do, and they're like, oh man,that's so fun.
Yep.
Okay, yeah.
So it's for for me as a womanand getting older, and I kind of
just felt myself like justweighed down by everything.
(18:37):
And so one of the othertreatments I did was the weight
loss shots.
Um, having worked in a gym, youknow, uh, you have to be
motivated.
You have to have that energy toget up and to go and do your
routine, to pack your meals, toto be mindful, right?
And it's it's another littlejob, which and it's a good job
for us, and it's good for ourmental health and it's good for
our body.
But there are times sometimeswhere you're in such a deep hole
(19:00):
that, or or or like your plateis so full, you're like, which
battle do I pick first?
Do I pick like how much I'mworking and I'm working too much
and I'm tired?
Uh, do I pick like my body isjust feeling really broken, my
mind is feeling really broken,my heart feels devastated.
And, you know, like where do Ipick that battle?
So after like considering andtalking to a lot of you guys
(19:24):
about like just the knowledge,like the medication, what it
does, how it works, um, what myexpectations should be, um, I
decided to start doing it.
And it gave me a tool to feellike I had the will again.
Because when you feel like I'vejust got nothing left, no matter
(19:45):
what my battle is, and I feellike I've got a battle on every
front of my life, right?
Um, it is overwhelming.
And you don't want to feel likehow you're feeling in your skin.
You don't.
So when somebody comes along andsays, hey, I've got this tool,
because it doesn't do the workfor you.
And I think that's also amisconception.
People are like, oh, well,you're just gonna take the shot
and then it all goes away.
And it's like, no, it doesn'twork that way.
(20:06):
What it did was it gave me theability to go, I can do this
now.
I I can do this.
It gave me a little more of mywillpower back where I could go,
all right, yeah, yeah, I can dothis.
I I have lost just under 50pounds.
Um, and it was slow and it wassteady, and that also gave me
the time to kind of start toregain other areas of my life.
(20:27):
But the one thing that it I andI have told a lot of people this
is when you feel like you haveto fight all the time in every
arena, you don't.
You end up just kind ofcrumpling.
And so to have this one thingthat I could say, I'm gonna
determine to do this, and itgave me that tool.
When I looked at the otherbattles in my life, I started
(20:48):
going, like, you know what?
I'm gonna take the next one.
I don't have to do them all atonce.
I'm gonna take the next one, andI can do that.
I can do that.
It's doable, right?
I'm not gonna be crushed bythis.
SPEAKER_00 (21:02):
Do you feel like how do you feel like you
experiencing these services helpyou connect with clients?
SPEAKER_01 (21:10):
I probably scared the hell out of them, actually.
I mean, I just tell themeverything.
I'm I, you know, I'm like, yeah,yeah, Botox, yeah, you know,
sculpture, skin pen, you know,weight loss.
Um, I feel like when you arereal with people, um, even if
they don't agree with yourperspective, because you get
people who are like, oh, well,you don't shouldn't do weight
(21:31):
loss shots, you should do ityourself, right?
Or or whatever, you shouldn't doBotox, it should be natural.
That's fine.
That's their perspective.
But I think that when you aregenuine and you're talking to
people, they connect with you.
Because you might have somethingthat they don't necessarily
think, oh, well, I'm not evergonna do lip filler.
That's, you know, but suddenly Imight be talking about
fractional.
So I'm not injecting anything intheir face and I've got a tool
(21:54):
and a treatment that might workwith them because I've been
genuine and real abouteverything, not cram anything
down their throats, right?
But just sharing my experience,they might be more likely to go,
well, you know what, let me letme think about that.
Let me let me do a littleresearch on that, you know.
Um, I do think one of the thingsthat I am fortunate to be older,
that when clients come in, uh alot uh with a lot of the younger
(22:18):
ones, I'm kind of like a momfigure if I'm talking to them or
explaining stuff to them.
Cause I also want to make sure,like, if there's a treatment
they want to do, that they'regonna be safe doing that, right?
Like if they're wanting to loseweight, well, how much weight?
What's your, you know, like areyou is it a healthy goal that
they're trying for?
Um, I think when I'm talking towomen my age, like, and I love
our girls, but we've got a lotof younger people that work that
(22:41):
as an older woman, they mightnot be able to relate to them,
right?
So they might be like, oh yeah,I got my lips filled and they're
gorgeous anyway.
And they're the lady's like, Ineed 150 units of Botox.
How can I even look at you, youknow?
Um, so I think that it helps meconnect with them because I I
will talk to them about veryreal things.
Yeah.
SPEAKER_00 (23:00):
Yeah, and being able to build that connection makes a
huge impact.
Like you said, they might not doa service that day, but they've
spoken to you, they've heardyour experience.
I it it makes a huge differencewhen building that connection
with the clients.
SPEAKER_01 (23:15):
Yeah, I'll go back to something I think Cynth said
when you were recording her iPodpodcast.
That's the other one.
Um you are explaining stuff topeople and you are truthful,
they might not do it then, butlike we don't ever have to hard
sell anything.
Like the services that we offer,it's almost I feel bad that
(23:38):
people aren't educated enough tounderstand, like for the
packages that we offer and theamount of service they get, what
neg just an incredible savings,right?
Um, so there's a lot of peoplecome in and it's like they just
they don't know.
They don't know how expensivethey use their treatments are.
Then you feel like you're tryingto educate without trying to
sell, sell, right?
Um, but I always tell me, hey,go and go go and do a little
(24:00):
research.
Here's our packet.
I've given you the information,go do a little research.
Um, and then if you've gotquestions, just give me a call
back, you know.
But it's it's just reallyinteresting that that we offer
so much for people to be able tocome in and just make those
changes that they want at suchan incredible price.
SPEAKER_00 (24:19):
So if you have any words of advice for anyone who
is thinking about coming intoKTOR, looking at what we offer,
what what advice could you givea potential client?
SPEAKER_01 (24:33):
Come in and just ask some questions.
You know, you don't have to doevery treatment all at once.
You don't, you could do maybeone thing.
Or maybe you are reallyinterested, but you're afraid.
Come in and just ask somequestions.
You know, I I think knowledge ispower.
When you give people informationthat they can sit back and chew
(24:53):
on and then dive into, you'rereally giving them the tool to
make the changes for themselves.
And we just happen to be thereencouraging them, right?
SPEAKER_00 (25:02):
We are their biggest cheerleaders.
Absolutely.
Always we'll always be there foryou.
SPEAKER_01 (25:06):
Absolutely, right?
We love watching people succeed.
It's such an honor.
I mean, what a privilege thatpeople trust us enough to come
in to do changes that maybe theyaren't telling anybody else
they're doing because they mightnot feel like maybe they
shouldn't wait weight loss.
A lot of times people have saidthat they felt ashamed, and it's
like, oh gosh, honey, I'm sorry.
You shouldn't.
You're taking care of yourhealth, right?
Um, or oh, my husband doesn'tknow I do Botox.
(25:29):
I've been doing it for 20 years,and it's like, I don't know how
you got away with it that long,but yay, you, all right, you
know, yeah, look great, goodjob, you know.
Um, yeah, it is a real privilegefor people to come in and trust
us.
SPEAKER_00 (25:41):
All right, Kelly, we're gonna end on some fun.
Okay, okay, little little rapidfire questions.
Okay, get to know you a littlebit better.
Okay, all right.
Coffee or tea?
unknown (25:53):
That's a hard one.
SPEAKER_01 (25:54):
I grew up drinking tea at breakfast from the time I
was two up until I starteddrinking coffee, I think, when I
was 27.
I'm probably sick of coffeeright now.
But could be a tie.
SPEAKER_00 (26:05):
If you probably yeah, depending on the mood.
Yeah.
What's your favorite way torelax outside of work?
SPEAKER_01 (26:11):
Oh well, I have a grandbaby and he's four.
Um, so really enjoy spendingtime with him.
But I would say like beingoutside, um, even like reading,
sitting outside.
I think the older I get, themore I appreciate like just
sitting out and taking in natureand getting like the positive
ions.
SPEAKER_00 (26:30):
Dream vacation spot.
SPEAKER_01 (26:32):
I got a long list.
Um, I think the first one wouldbe to Ireland.
I've just done I DNA and I knewI had Irish in me, but I'm a lot
more Irish than I thought.
So I really would like to go andkind of see like where those
people came from.
SPEAKER_00 (26:48):
I love that.
What's your go-to skincareproduct?
SPEAKER_01 (26:52):
Oh, good gravy.
Um I'm old, so I need a lot.
Um, I would say TNS.
TN, I same thing.
Um, the esthetician, when Ifirst got the bottle, she's
like, you know, okay.
She's like, you know, it takes awhile for it to kind of to see
the changes.
And I was like, yeah,absolutely.
I try to be realistic.
I swear within two days, I havepeople like, what are you doing
(27:14):
to your skin?
And I'm like, why?
What happened to it?
And they're like, no, no, no,no, you look great.
And I was like, I too.
unknown (27:19):
All right, thanks.
SPEAKER_01 (27:20):
Yeah.
So I think TNS.
If I could bathe in it, I wouldbathe in it.
Same.
SPEAKER_00 (27:24):
Just give me a big bathtub of TNS.
Absolutely.
Junk me right in.
Absolutely.
What is one word that you woulduse to describe couture?
SPEAKER_01 (27:35):
Extraordinary.
Yeah, on every level.
It's an extraordinary, it's anextraordinary place to work.
Um, it's an extraordinary placeto build relationships with
clients and see their liveschange.
Um, it's an extraordinaryservice that we offer.
And I think that the more thatpeople grab hold of what we
offer, the the busier we willget and the more we will
(27:58):
flourish.
It's just a lack of knowledge,right?
Um but when people startgrabbing hold of it, I think
we're gonna be, you know, we'regonna have a little spinning
door.
You know, people, too manypeople are gonna be walking in
and just getting treatments,right?
unknown (28:11):
Yeah.
SPEAKER_00 (28:12):
I love that.
Well, thank you so much.
I have loved watching youevolve, um, both personal and
your, you know, your skinjourney.
Um, so I've I've loved seeingyou and working with you.
And I get to come over toKasumi.
You have a great team overthere.
Um, you're a great, you know,leader and someone for them to
look up to.
(28:32):
So I've I've really lovedwatching your journey as well.
You're the best.
So well, thank you very much forsharing your story and giving us
a glimpse into your journey hereat Couture.
It really is inspiring to hearhow much you've grown and what
you've learned about your roleand how your services have made
a difference for you personally.
So um, thank you so much forlistening to Couture
Conversations.
Um, if you've liked thisepisode, please don't forget to
(28:54):
leave us a review, like, andsubscribe.
You can find us on um all of oursocial media platforms so
YouTube, Instagram, Facebook,uh, TikTok, all the things.
You can visit us at couturemedspa.com.
You can find a list of all ofour services and all of our
locations that we offer.
So until next time, thank you somuch for listening.
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