July 28, 2025 • 30 mins
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Couture Conversations Podcast
The Secret Sauce: Raquel's Journey from CCC to Regional Manager
Couture Med Spa
www.couturemedspa.com
Ever wondered what happens when someone experiences both sides of aesthetic treatments—as both provider and patient? In this revealing episode of Couture Conversations, we sit down with Raquel, Regional Manager for Couture Med Spa's Florida locations, who shares her remarkable journey from front desk coordinator to leadership while transforming her own skin and health along the way.
Raquel takes us back to 2020 when she joined Couture fresh out of retail, excited simply to wear scrubs and perform B12 injections. Her natural talent for leadership quickly propelled her through the ranks to her current role overseeing multiple locations. What sets her management style apart? A commitment to leading by example—showing up in scrubs rather than business attire, working the front desk alongside her team, and never asking staff to do anything she wouldn't do herself.
The conversation takes a personal turn when Raquel reveals her own transformation through Couture's services. Having struggled with severe acne that led to extensive scarring, she went from "wearing makeup to the pool" to rarely using cosmetics after consistent fractional laser and IPL treatments. Later, she achieved an 80-pound weight loss using the spa's injectable weight loss program before her wedding—experiences that allow her to authentically recommend treatments to clients.
What truly distinguishes this episode is the insider perspective on Couture Med Spa's unique position in the aesthetics industry. Raquel shares shocking comparisons between Couture's affordable pricing and competitors charging 5-8 times more for identical treatments using the exact same equipment. This "luxury meets affordability" approach has created fiercely loyal clients who follow Couture even when relocating to new cities.
Whether you're curious about aesthetic treatments, contemplating a career in the industry, or simply appreciate stories of personal and professional growth, this candid conversation offers valuable insights into how accessible, quality aesthetic services are revolutionizing self-care for everyday people. Ready to learn how proper treatments combined with medical-grade skincare can transform not just your appearance but your confidence? This episode is your perfect starting point.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:16):
Hello everyone, welcome back to Couture
Conversations.
In this episode, I am joined byRaquel.
She is our incredible regionalmanager here at Couture Med Spa.
Not only has Raquel grownprofessionally with Couture, but
she's also been on her ownpersonal journey using the
services that we offer as wellso today we're going to be
(00:37):
talking about her career path,her favorite treatments and how
investing in herself, both onthe inside and the out, has
helped her level up her life andworking with Couture.
So let's dive into it.
Welcome, thank you for joiningus today, so let's start at the
beginning.
So how did you first getstarted in the?
Speaker 2 (00:58):
industry.
Yeah, so I started at Couture.
It was like right wheneverything started opening back
up from COVID.
So back in 2020, I wasoriginally like working retail
and I was like ready forsomething different.
You know, started working theblack fridays and like the crazy
retail days, um, and I startedat our orvito location and I
remember being so excited towear scrubs and do b12
(01:20):
reductions.
I was like, oh my god, soundsso cool scrubs.
Yeah, so I started out withVito Location as a client care
coordinator there and I wasthere for about two years and
then I moved up and helped openthe Lake Mary location and then
I was there as an assistantmanager and practice admin and
(01:43):
then, a few years later, I'm nowthe regional manager for the
Florida locations.
Speaker 1 (01:50):
What made you want to take that step into getting a
little bit more into themanagement side of Couture?
Speaker 2 (01:57):
So I've always really like I enjoy management, like
even when I was in retail, likeI did um I was a sales manager
there and I really like I enjoymanaging.
I know like some people likedon't like that.
Like I actually like I enjoy,you know, not only like helping
with like client relationships,but also with, you know, with
staffing and things like that,especially like now as regional
(02:20):
manager.
It's really cool to like get togo to all the locations,
especially like now as regionalmanager.
It's really cool to like get togo to all the locations Um,
versus before I was like in onelocation.
It's like I get to see likeeverybody's different staff and
everybody's different clienteleand how everybody does things
differently.
So I really I really enjoy that.
Speaker 1 (02:35):
So what would you say the biggest?
So you were manager at whichlocation?
Lake Mary.
So you're a manager at LakeMary and then become a regional
manager.
Obviously now you're expanding,kind of who you're with and who
you're overseeing.
What were, what were some ofthe biggest differences between
just kind of having like yourown little little staff at Lake
Mary that you're in charge of,to now being in charge of
(02:57):
multiple locations.
What were some of the biggestlike differences for you?
Speaker 2 (03:01):
Yeah, I think definitely the biggest
difference is like now everybodycomes to me like I'm, I'm,
you're ready, yeah, so um, whichyou know, which is fine.
You know I enjoy that, um, andyou know, when you're a manager
of one location, like you haveyour staff and like they come to
you and like you're dealingwith your clients, versus now
it's like quadrupled um, becausenow we have, you know, coeyito,
(03:24):
winter park and lake mary, um.
The next thing is that usually,like you know, the each
location has their assistantmanager and their practice admin
who you know deal with likesome smaller stuff, and then,
once it gets to me, it's usuallyum something that they can't
figure out, or they, you know,they um hire up assistants, but,
um, I'm very blessed I have agreat team of managers in the
(03:46):
locations, um, so they make myjob pretty pretty easy always
makes things better.
Speaker 1 (03:51):
What's your, what's your philosophy when it comes to
um like management style?
How do you, how do you, handleall of those locations?
What's your kind of approach tothat?
Speaker 2 (04:00):
yeah, I think definitely um is my philosophy
is like, just kind of likeshowing them like I would never
ask them to do something that Iwouldn't do myself, and like
they see me in the spas like andI try to tell them to kind of
show the same kind of attitudetowards their employees.
A lot of my managers arecurrent.
Like they start from the bottom, just like I did.
(04:20):
They started as a client carecoordinator and they became a
lead and assistant bottom, justlike I did.
They started as a client carecoordinator, then they became a
lead and an assistant, like um.
So and that's like I think whatlike makes my job easier as
well as, like I've been in everysingle position.
I know what it's like to be aclient care coordinator, I know
what it's like to be a lead, Iknow what it's like to be an
assistant practice admin, solike just kind of leading by
example.
You know, um, I don't wear um.
(04:42):
I remember when I first startedat Couture I'm a regional
manager then I would wearbusiness casual clothes.
I don't I wear scrubs Becausehalf the time, you know, I'm on
the floor, I'm schedulingclients, but I'm in the spa and
I sit with the girls.
I was like I lunch with thegirls, like it's not.
I never want them to feel likeI'm going to the spa and I'm
(05:04):
like, oh, I'm your regionalmanager and like some like tire
up.
She comes right in, sits down atthe front desk and like gets to
work on the phone, so, so, andI think that's important for the
team to see as well, becauseit's like when I'm training them
(05:26):
to also, you know, eventually,eventually, like I probably will
die at couture, I know it'smore um, but you know, when
somebody else wants to move upand take over a manager position
, like I want them to see, likeyou know you shouldn't act this
way because this is not theexample that, like your managers
have shown you before.
Um, and like I said, all mymanagers are great, they all set
great examples.
They all you know do the same.
You know they all work scrubs,they all sit at the front desk,
they all you know room clients,they all do consultations.
(05:47):
Um, so I'd say, definitely, myphilosophy is definitely leading
by example and showing themthat yeah I wouldn't ask them to
do anything.
Speaker 1 (05:54):
I wouldn't do.
I can attest to that becauseshe does it all, all of it.
So I know.
You said, obviously you'llprobably die a couture which I
get.
Um, I'm there with you.
What?
What do you see for yourself inthe future with couture?
Speaker 2 (06:12):
yeah, I so.
I am so excited to see.
You know, like I said, weopened up the lake mary location
and then now we have three umfranchises, um, and I've gotten
the chance to go to um, two ofthem um and help train and I,
you know, I can't wait to seelike the growth um that couture
is going to have.
Um, and just, you know, newlocations um, my husband really
(06:37):
wants us to open one in puertorico because he's obsessed with
that one, you know, and I'mpuerto rican, so.
I'll definitely be going, youknow, visiting there, um, if we
do go there, but, um, I, that'swhat I'm most excited for.
You know, just the growth, andevery time, you know, we open
new locations, there's newopportunities, um, and not just
for myself but for my team aswell.
Um, we have a lot of um younger, um girls who come in, you know
(07:02):
, who have their physicianlicense or are in nursing school
and their goal is, you know, tofinish nursing school and they
want to come back and be one ofour providers.
Speaker 1 (07:11):
So, encouraging them and, you know, offering them the
tools for them to be able togrow with us, yeah, yeah, I
think that's one of the coolestthings that I've definitely been
able to see is so many of thegirls going to nursing school
because they have startedworking at Couture and they see
what we do, they see what ouramazing providers do and they're
like I want to do that, thatinspires them, and I think that
(07:32):
that's really cool.
We have had a lot of girls goingto nursing school and pursue
their dreams.
I think that's really cool tosee.
Yeah, so we talked about yourprofessional journey with
Couture, so a little bit more ofthe personal side of it.
How many treatments you don'thave to count how many
treatments, but what treatmentsthat we offer, what ones have
(07:52):
you done at the spa?
What were some of your favoriteor the results that you got?
Yeah, so I've done them all.
Speaker 2 (07:59):
But when I first started at Couture I was 19, 20
years old and I had just gottenoff of Accutane.
I did Accutane.
I didn't even do it full timebecause it's a strong treatment,
but I did that.
I still had a lot of leftoverscarring.
So when I started at Couture Iremember Sarah was like oh, we
need a fractional, we need afractional in the face, we need
(08:21):
a fractional in the face that'sgonna help you get rid of it.
I did, I did IPLs, I didfractionals.
I did them, you know, everyfour weeks, consistently, and I
went from literally not wearingI would wear makeup, to like to
go to the pool, to go swimming,like I would not leave my house
without makeup.
I'd plaster it on to kind ofhide all that scarring.
And after I started doingtreatments I mean I rarely wear
(08:47):
makeup I'll put on a little bitof mascara and lip gloss and
I'll go about my day Versus likeI would never have done that
before Katori.
I would have never gone out andthen I also wouldn't have been
able.
You know, for our clients,katori just offers such an
affordable option for servicesLike you can.
My dermatologist, I rememberwhen I was in high school and I,
before I started um at UT, thatwas one of the options.
(09:08):
It was like they offered afractional laser and it was $800
a treatment and I'm like, yeah,17 year old me can afford um an
$800 fractional um.
So then coming to Couture andseeing like, okay, it doesn't
have to be, it doesn't have tobreak the bank for you to be
able to, you know, feel goodabout yourself.
Um, so that fractional was likemy first like treatment coming
(09:31):
in um, and then later on webrought on um weight loss
injections, um, and I did thoseum.
I started out a before Ibrought them on I was doing them
at another med spa, again superexpensive, so I wasn't
consistent with them.
Then we brought them on toCouture and it changed my life.
(09:51):
You know I was.
It was to the point where mydad I weighed more than my dad
and when he told me that I waslike I cannot weigh more than my
dad, like no way.
So then that was my realizationthat, like I needed to do
something to change.
So my husband and I bothstarted like this health journey
where we would go to the gymand then we would do the
(10:13):
injections Because we weregetting.
We got married November of lastyear so I was like I don't want
to be, you know, bigger than mydad on my wedding day.
That's my point Smaller thandad.
So I started that and then I,you know, I lost a ton of weight
.
I lost about I think it wasabout 80 pounds.
Now I'm pregnant, so don'tjudge me, I'm being as beautiful
(10:38):
as me um, but I cannot wait.
I'm like as soon as this babycomes out, I'm getting an
injection, um so, but yeah, likethose I'd say were like my two
biggest, like life-changingtreatments and you know I've
done them all.
Like you know, the IPL laserhair removal um, that one I'm
not so consistent on I shouldhave because I'm like I'd be
(11:00):
hairless by now I'm the same way.
I'm like I've been with CoutureFormless yeah, how do I still
have hair on my?
body, but it's great, yeah, ohwell, you're thinking, because
we're there every day, we do it,but we just get busy and you
know um.
But yeah, those are my two,like good, two favorite
treatments, yeah so my favoritetreatment to do on rocky is fire
(11:22):
nice facial oh, that is see, Igot too many favorites.
Speaker 1 (11:26):
I know they're all good, but anytime she comes in
I'm like we need a facial.
We're doing fire and ice, sofire nice is a good one leads up
being glowy, but it is nice tobe able to let her relax a
little bit she literally doesall of us.
Speaker 2 (11:40):
She does a little glow.
Speaker 1 (11:41):
So you're just like because.
Speaker 2 (11:44):
Rocky does it all.
Speaker 1 (11:49):
So how do you feel doing the, having done a lot of
these treatments yourself?
How do you feel that translatesto talking to clients about,
about what we do and being ableto kind of have that personal
experience?
How important do you think thatis?
Speaker 2 (12:04):
I think that's really important, because clients ask
me all the time um, you know, oh, have you done these treatments
?
And you know, and I'm like, yes, actually you know, and it's
like I'm not just telling you todo something, just to waste
your money and waste your time.
You know, I'm telling youthat's something that I've
actually tried myself.
I know that it works, I knowthat you're going to see results
(12:24):
and I think clients reallyappreciate that.
Even the other day I had aclient.
She was asking me about one ofour new products and she asked
me if I'd use it.
And I literally was just like no, like I didn't, like I haven't
used it.
And she's like why?
And I was like, well, I'mpregnant so I can't use it.
I was like, but I'm gonna findyou somebody who has.
And one of the girls that wasnext to me was like, oh, like
(12:45):
she swore by that product.
Um, so it's.
I think it's definitely whenyou do use the products, when
you use the services, you makethose client connections and you
are able to, you know, tellthem like hey, these are
services that really do work.
Like I know, like when peoplego looking for treatments and
looking for services, I knowpersonally I always do like so
(13:06):
much research, I look forreviews, I look, you know, for
people who have done thesetreatments before, because you
want to see real people doingthem.
So I think when the clientscome in and they see that the
staff believes in the treatmentsthat the staff has seen results
.
It really just makes theexperience for them so much
better because they trust thatwhat we're telling them is going
to work and it does.
And then they come back happy,yeah, and we hold each other
(13:28):
accountable.
Sometimes a client would comein and I'd be numbing them for
their fraction.
They're like, I think youshould do a fraction.
Speaker 1 (13:33):
I'm like no, I'm slacking today, maria.
Speaker 2 (13:35):
I'm like I'm slacking this month.
Don't worry, I'm going to do it.
Speaker 1 (13:39):
They keep you accountable.
Yeah, they keep me accountable.
Why haven't you done it?
Yeah, I'm so busy.
Yeah, I get that.
Speaker 2 (13:59):
So how do you balance using professional treatments
in your at-home like skin careroutine with what you've been
doing to keep up with like yourtreatments that you do in office
?
Yeah, so, um, I remember when Ilike first like got like super
bad acne, I mean, my skincarebox was like huge, everything,
like every product out there.
I would change everythinghorrible.
I would like change it likeevery day, like trying to find
something that works.
Um, and what I try to tell likejust from like personal
experience, from like thetreatments I've done, um, you
get so much better results whenyou combine these like
(14:20):
medical-grade treatments withmedical-grade skin care.
You know you can't expect tocome here and do a laser
treatment on your face and thengo wash your face with a bar of
soap.
My husband does that.
His skin looks great.
That's just we're not talkingabout it.
It's not, yeah, but it's likeyou know you're spending all
this money and you're investingin your skin to do other
(14:41):
treatments you want to invest inat home.
Um and um, that's like one ofthe great things that we offer
at couture is that we offermedical grade skincare, but it's
not breaking your bank.
You know you can get a $40cleanser versus you go to
sephora, you get it's like an$80 cleanser and it's doing
nothing.
The tiktoker used it, so youthink it's doing something, but
it's like an $80 cleanser andit's doing nothing.
The TikToker used it, so youthink it's doing something, but
it's really not, you know.
So it's really like and you getthat.
(15:03):
You know we offer, like you cantalk to our statistician.
You get to talk to ourproviders.
You know these products arelike backed by science, same
thing with our lasers.
So it's definitely reallyimportant and I and you know I
didn't really learn that until Istarted getting more into
aesthetics, um, because you justlike anybody else, you just
kind of go based off of socialmedia or like tiktok, um, and
(15:26):
what everybody else is doing,what like sephora is offering,
um, but really it's doing theresearch and the right products
and the right treatments becauseyou want to take care of your
skin at home, especially ifyou're investing all your time
and money into doing lasertreatments and stuff in the spa.
Speaker 1 (15:42):
Yeah, so how do you see Couture Men's Spa standing
out in the aesthetics industry?
What makes Couture?
Speaker 2 (15:49):
Men's Spa different.
I think the biggest thing isthe affordability that we offer
our clients.
I think the biggest thing isthe affordability that we offer
our clients, our providers, ournurse practitioners.
They have the best training.
One of our CEO and nursepractitioner herself Diane she's
an Allergan trainer.
(16:10):
So we offer the best productswith Allergan Valderma and these
clients are still getting thesetop of the line treatments, but
for a fraction of the cost, um,you know they're.
We offer laser memberships whereyou would go to a dermatologist
and a fraction was eighthundred dollars.
You can get it, you know, atkator mescal, you pay $1.99.
You get eight laser treatmentslike, no, like we're.
(16:32):
We're giving you stuff now atthis point you know to um.
So even with our facials, youknow um our upgrades, um botox
fillers, like everything's.
You know, where luxury meets.
Affordability is our yeah, ourmotto.
So that's like the biggestthing where I think it's gonna
like it's taking control to suchplaces is that there's so many
(16:53):
people out there who do want totake care of their skin, who do
have insecurities, who do umwant to feel better about
themselves, but they can't umcause they can't afford it.
Um, so I think Katora is likeopening that way, um, especially
with weight loss injections,like you know, other menstruals
that I went to before we startedcarrying them.
You know they're, you know,$500 a month and then every time
(17:16):
, every week, the price wouldincrease.
It would never be the same, umversus Tori.
You know you get clear pricing.
You know it's a membership oncea month and it keeps you
consistent too.
Um, because then I would startand be like, okay, this month I
can afford the $600, but nextmonth I can't, so maybe I'll
skip a week, or you know.
So it's, you know, also helpskeep the consistency, um, in
(17:41):
your treatment so you can alsosee better results.
Yeah, um, and we're expandingso quickly, so fast.
We have Virginia, we haveNashua, um, we have one in
Kissimmee, um, so it's growingand we're going so many
different places and I, I think,I think the world needs that,
the world needs a tour.
We have clients who move awayand they cancel and they're like
(18:03):
oh, I'm moving to New York, isthere a tour there?
Oh, I was like soon, um, socause they?
they don't want to leave us butyou know circumstances, they
have to move Um.
So yeah, I think that's whatmakes couture so great, was it?
Speaker 1 (18:17):
you that was telling me about someone that you knew
that was getting the dickremoval done and it was like the
same machine.
Speaker 2 (18:24):
IPL.
Yes, oh, yeah, yes, okay, Iknew it was one of the lasers.
Yes, so my mom used to be amember and when we first opened,
like Mary, I was like signingmy whole family up.
So my signing my whole familyup.
So I'm like my mom and mybrother signed up and my aunt
had just moved to Florida and mymom, like she hated the
fractional.
But, she loved it.
(18:44):
At the same time, it's a littlespicy.
Speaker 1 (18:46):
But it's a great result yeah.
Speaker 2 (18:48):
She's like when my skin looks so good, so she's
like telling her sister about itand I'm telling her.
I'm like, oh yeah, I was likewe're doing, sign and go right
now so you don't have to payanything like your first month's
free.
Also, you can start with a $99membership, right, one laser
treatment a month.
Because she wants to do IAPLsand she didn't want to sign up
for the membership.
So she went to a different medspa really close by and they
(19:12):
charged her $500 for an IAPLtreatment, for one treatment.
And she comes to me a few weekslater.
She's like well, I noticed thatsome of my sunspots went away,
but not all of them.
I was like, oh, I was like itdepends on the laser that they
use.
You know, I was likenon-oblusive lasers you do need,
that's like the perk of it,like you do need a few more
treatments where you're notgoing to have to like hide in
(19:34):
your house, so, you know,because you can't be out in the
sun.
And I was like where'd you go?
So she tells me the medsquality goes, and I'm doing my
research and they have picturesof their lasers and I'm like,
hmm, I was like just want you toknow that where you
went um, you did an IPLtreatment and they use the exact
exact same laser, um, that wedo.
(19:57):
And I was like you could havegotten five treatments for the
price of one that you paid thereif you would have came and done
the enhanced membership.
I was like, plus you're goingto.
I was like you're always out inthe sun, so you're going to
need to consistently be doingtreatments.
You have a lot of years of sundamage.
I was like it's the same laser.
It's not a laser that you, youneed six days.
(20:18):
She said, well, they didn'ttell me that.
I'm like that's why you shouldlike you should have came to me.
I tried, yeah, I tried to helpyou out.
So, um, yeah, so that's likepersonal, you know experiences
like and, um, and then afterthat, um, she did sign up and
she started coming um, to likemarry um, because it's just, you
(20:38):
know, like I, like I said, I'mlike we were offering the same.
We're not offering theseoff-brand, cheap lasers.
It's the same lasers, you know,top of mind lasers that other
med schools are charging five$800 for treatment for.
Speaker 1 (20:52):
Yeah.
I just, I love just hearingclients.
So I don't love hearing howmuch they paid other places, but
I do love hearing when theycome in and they're so excited
about being able to get thesetreatments done and being able
to afford it because they have.
They've tried somethingsomewhere else and, yeah, they
maybe got a little bit ofresults from it, but they
(21:12):
couldn't keep continuing to doit because of the price that it
was so to hear.
You know, we've had members foryears.
Um, you know, I've had some ofthe same clients since I started
at Couture almost eight yearsago because they realized what a
good deal it is and they'regetting results, and so why
wouldn't they go anywhere else?
(21:32):
And you're not.
People move other places andthe first thing they ask is do
you guys have a Couture?
Speaker 2 (21:36):
there.
Do you have a?
Speaker 1 (21:37):
vacation there, maybe one day.
Speaker 2 (21:38):
Maybe we'll get there .
We actually just had a client Ialways like to go.
When I go to Oviedo, that'slike where I started, so that
was like five years ago andthere's still clients there.
So I always, every time I goback, I always see, like my OG
client, her services, and I waslike I was like what?
And Claudia was like no, shedidn't actually cancel, she just
(22:01):
upgraded her membership.
And I was like I'm like sheloves this place, like every
like I've been seeing her, likesince she was probably before I
even started, like she's beencoming this whole time.
Speaker 1 (22:11):
Um so, I was just like no she's just wanted to do.
Speaker 2 (22:15):
She's had, like I think she had one of the older
memberships.
It was one, one of the two.
Later she's like she wanted tostart coming more and start
working on other areas.
She's like she's up for yourmembership.
I'm like, oh good, because Iwas going to miss her.
Like I love going to Obedo tosee her.
So we definitely have thoselogic minds.
Speaker 1 (22:29):
We just keep coming back and signing up because
they're like I can't findanything else where I can get
these type of treatments for theprice that it is and you know
they'll go other places andmaybe spend something here and
(22:51):
there and realize, like what?
Speaker 2 (22:52):
what am I doing?
Speaker 1 (22:53):
yep, go back to Couture and get all these
amazing treatments for afraction of the cost.
So it is, yeah, it's cool tosome of those OGs who have been
there for forever.
So how do you personally keeplearning and growing in this
world of aesthetics, whetherit's for, like personal, what
(23:15):
you want to keep doing withyourself, or managing, and you
know, keeping things goingonline?
Speaker 2 (23:20):
over there.
Yeah, so I think one of thegreat things that like also
Couture like we don't offer justlike a great like for like
great experience for clients,but we offer great experiences
for staff.
I mean, we're constantly doingtrainings when it comes to, you
know, new services, new products, even if it's something that
(23:41):
we've already trained on before.
Like we constantly have ourreps come in and trainers just
to kind of do like a refresh andyou know, here's what's changed
, here's what's in the industry,here's what's the same kind of
thing.
I also learned a lot from goingto all the locations.
Like I want something new lotfrom going all the locations.
Like I learned something newevery day from all the girls,
like when it comes to our systemlike somebody found a secret
(24:03):
button that makes something 10times easier, or um, you know
just the way they, you know theyset up the rooms.
Um, I learned something newevery day.
Like these girls are.
Um, you know every location hasabout I want to say about 10 8
to 10 people working um theproviders, too.
(24:24):
You know they're all constantlyum staying in touch with what's
going on and you know, and theyshare that with the team.
Um, so you definitely learn.
Like it's hard not to learnsomething.
That's part of why I love whatI do, because I love learning
from clients and learning fromyou know, my staff, even like
(24:48):
you know some clients and likethey're like really upset about
something and they get to me andI'm like, okay, I can see why
we could change something tomake that be less upsetting.
But like I wouldn't know thatif you, if I, if you didn't have
this appearance like yeah, soit's.
You know, you learn from themtoo as well.
Um, so it's definitelyconstantly learning and soaking
(25:11):
it all in um.
Everybody has differentopinions and different um ways
do things, so it's just kind offiguring everybody out.
Speaker 1 (25:20):
Yeah, I think it happened to me the other day
when you were talking about likelearning something new on the
computer or something.
So I've been working with Nexixsince we had it.
You know, I know how to check aclient in and I click this and
I click this.
And I was like doing it,helping up front and checking on
the girls, and one of the girlslooked at me and she was like
why do you do it the long way?
And I was like what do you mean?
(25:41):
She was like you just have toclick this and hit in and I was
like, oh okay, because it's somuch easier.
So there's always something newthat you can learn.
But there's different ways to doit and you think it's so simple
because you're like I know howto check somebody in.
Speaker 2 (25:56):
I got this.
Apparently, there's more thanone way, different ways to do
things.
Speaker 1 (26:00):
So yeah, they're always teaching us new things
For sure.
Last question I have kind ofwould be what excites you about
the future with?
Speaker 2 (26:12):
couture.
Yeah, I am excited for thegrowth.
I'm excited to see all thedifferent locations.
Somebody asked me the other daywhat like my plans were.
I was like I'm going to die atCouture.
I was like I love it here.
I was like I can't imaginebeing anywhere else.
You know, I don't know what.
Speaker 1 (26:35):
what's after what?
Speaker 2 (26:35):
Maybe it'll be a new position or something, I don't
know.
But you know I was, you know,just constantly just growing.
You know I was like excited.
I know we have more franchiselocations, so if you did move,
don't worry, we're coming to you.
Speaker 1 (26:48):
Or drop a little like , drop a little note in the
comments.
We're going to see yeah, we'regoing to see a couture.
Let us know.
Speaker 2 (26:59):
We're keeping, let us know, keep an eye out.
Yes, so, because we definitelyhave a lot of new franchise
locations opening up.
I'm excited to see all the newservices that we have, you know,
this year alone.
You know we've brought in, youknow, new services.
So because we're constantlykeeping up with, you know what's
going on in the aestheticsworld and offering the best to
our clients, so I'm excited.
Speaker 1 (27:21):
I'm excited for my girls.
Speaker 2 (27:23):
I have a few of them about to finish nursing school
and they're going to go do NPbecause they want to be
providers.
Speaker 1 (27:31):
So I'm like how cool would it be?
You're going to be back at thetour, yeah.
Speaker 2 (27:34):
I'm like, and you know they still.
You know we work with theirschedule, so they're still part
of the team and you know whenthey do come back.
I'm like how cool would it beto like see a client and you're
like you went from likescheduling their appointments to
like now you're the providertreating them.
Speaker 1 (27:49):
That would be really cool, yeah, so.
Speaker 2 (27:50):
I'm excited for them as well.
Speaker 1 (27:52):
I know I feel like I love seeing how much our clients
are, our girls like biggestcheerleaders, like they love
when they say I am.
I had a client the other daythat so, um, one of our
estheticians used to be like afloater esthetician.
So she's got all the locationsum and she started nursing
school, um.
(28:13):
And then I had a client just theother day and she was like oh,
I I haven't seen her in a while.
Is she still here?
Or whatever it may be.
I told her oh, she actuallyjust graduated nursing school
and she's going to start workingfull-time nursing.
She was just so excited.
She was so ecstatic to hear.
She was like I'm so proud ofher.
(28:34):
That's so exciting.
Our clients have watched yougrow.
They've watched me grow.
've all watched you know ourgirls grow and they share that
journey with us and I think thatthat's really cool that so many
of our clients are like our ourbiggest fans.
Speaker 2 (28:48):
They've just, they've become family.
You know I was, I just had aclient yesterday.
She was like I must have toldher this because how would she
know?
But she was like asking meabout my daughter and like
school stuff, and I'm like youremembered, and I hadn't seen
her in a while.
She was out of town and youknow I go to all locations.
I don't see them every clientevery day, but I was like I was
(29:13):
like you remember that I toldyou this back in like March and
you know.
So we're having thisconversation.
It's just like you know and youremember things about them and
if they, they come, we see themso often they come in, they're,
they're like family, like atthis point some of them don't
even check in.
Speaker 1 (29:27):
Like we know their name, we know they're here, like
it's just like I would say hisometimes some of them don't
come in for a while and we'relike calling, like are you okay?
Speaker 2 (29:36):
like you know, because if you know they're,
they're part of the tour family.
We realize when you're notthere.
Speaker 1 (29:40):
Yeah, we realize when you haven't come in, yes, for
sure, awesome.
Well, thank you so much for allof your insights on you know,
sharing your journey, bothpersonally and professionally.
Um, I've loved watching yougrow and and seeing what you've
done um being in your position.
That you are now, um, I thinkit's been amazing.
Good girls love you, um whenit's like oh.
(30:01):
Rocky's coming today to getsuper excited, like everyone
loves a Rocky day, um, so, yeah,thank you.
Thank you for having me here.
So, um, if you liked today'sepisode, please don't forget to
like and subscribe.
We're always showing youdifferent like behind the scenes
things, whether it's, you know,personal stories or just kind
of how our day to day like runs.
(30:21):
Um, but, yeah, if you'd likedit, please join us.
Please share with friends, withfamily.
Um, you can find more about ourservices or memberships that we
offer at wwwcouturemedspacom.
Uh, you can find us on all ofour social media.
So, tik TOK, youtube, um,instagram, you can keep up with
us, come see what we're doing.
So join us.
Join us next time.
Hello everyone, welcome back to Couture
Conversations.
In this episode, I am joined byRaquel.
She is our incredible regionalmanager here at Couture Med Spa.
Not only has Raquel grownprofessionally with Couture, but
she's also been on her ownpersonal journey using the
services that we offer as wellso today we're going to be
(00:37):
talking about her career path,her favorite treatments and how
investing in herself, both onthe inside and the out, has
helped her level up her life andworking with Couture.
So let's dive into it.
Welcome, thank you for joiningus today, so let's start at the
beginning.
So how did you first getstarted in the?
Speaker 2 (00:58):
industry.
Yeah, so I started at Couture.
It was like right wheneverything started opening back
up from COVID.
So back in 2020, I wasoriginally like working retail
and I was like ready forsomething different.
You know, started working theblack fridays and like the crazy
retail days, um, and I startedat our orvito location and I
remember being so excited towear scrubs and do b12
(01:20):
reductions.
I was like, oh my god, soundsso cool scrubs.
Yeah, so I started out withVito Location as a client care
coordinator there and I wasthere for about two years and
then I moved up and helped openthe Lake Mary location and then
I was there as an assistantmanager and practice admin and
(01:43):
then, a few years later, I'm nowthe regional manager for the
Florida locations.
Speaker 1 (01:50):
What made you want to take that step into getting a
little bit more into themanagement side of Couture?
Speaker 2 (01:57):
So I've always really like I enjoy management, like
even when I was in retail, likeI did um I was a sales manager
there and I really like I enjoymanaging.
I know like some people likedon't like that.
Like I actually like I enjoy,you know, not only like helping
with like client relationships,but also with, you know, with
staffing and things like that,especially like now as regional
(02:20):
manager.
It's really cool to like get togo to all the locations,
especially like now as regionalmanager.
It's really cool to like get togo to all the locations Um,
versus before I was like in onelocation.
It's like I get to see likeeverybody's different staff and
everybody's different clienteleand how everybody does things
differently.
So I really I really enjoy that.
Speaker 1 (02:35):
So what would you say the biggest?
So you were manager at whichlocation?
Lake Mary.
So you're a manager at LakeMary and then become a regional
manager.
Obviously now you're expanding,kind of who you're with and who
you're overseeing.
What were, what were some ofthe biggest differences between
just kind of having like yourown little little staff at Lake
Mary that you're in charge of,to now being in charge of
(02:57):
multiple locations.
What were some of the biggestlike differences for you?
Speaker 2 (03:01):
Yeah, I think definitely the biggest
difference is like now everybodycomes to me like I'm, I'm,
you're ready, yeah, so um, whichyou know, which is fine.
You know I enjoy that, um, andyou know, when you're a manager
of one location, like you haveyour staff and like they come to
you and like you're dealingwith your clients, versus now
it's like quadrupled um, becausenow we have, you know, coeyito,
(03:24):
winter park and lake mary, um.
The next thing is that usually,like you know, the each
location has their assistantmanager and their practice admin
who you know deal with likesome smaller stuff, and then,
once it gets to me, it's usuallyum something that they can't
figure out, or they, you know,they um hire up assistants, but,
um, I'm very blessed I have agreat team of managers in the
(03:46):
locations, um, so they make myjob pretty pretty easy always
makes things better.
Speaker 1 (03:51):
What's your, what's your philosophy when it comes to
um like management style?
How do you, how do you, handleall of those locations?
What's your kind of approach tothat?
Speaker 2 (04:00):
yeah, I think definitely um is my philosophy
is like, just kind of likeshowing them like I would never
ask them to do something that Iwouldn't do myself, and like
they see me in the spas like andI try to tell them to kind of
show the same kind of attitudetowards their employees.
A lot of my managers arecurrent.
Like they start from the bottom, just like I did.
(04:20):
They started as a client carecoordinator and they became a
lead and assistant bottom, justlike I did.
They started as a client carecoordinator, then they became a
lead and an assistant, like um.
So and that's like I think whatlike makes my job easier as
well as, like I've been in everysingle position.
I know what it's like to be aclient care coordinator, I know
what it's like to be a lead, Iknow what it's like to be an
assistant practice admin, solike just kind of leading by
example.
You know, um, I don't wear um.
(04:42):
I remember when I first startedat Couture I'm a regional
manager then I would wearbusiness casual clothes.
I don't I wear scrubs Becausehalf the time, you know, I'm on
the floor, I'm schedulingclients, but I'm in the spa and
I sit with the girls.
I was like I lunch with thegirls, like it's not.
I never want them to feel likeI'm going to the spa and I'm
(05:04):
like, oh, I'm your regionalmanager and like some like tire
up.
She comes right in, sits down atthe front desk and like gets to
work on the phone, so, so, andI think that's important for the
team to see as well, becauseit's like when I'm training them
(05:26):
to also, you know, eventually,eventually, like I probably will
die at couture, I know it'smore um, but you know, when
somebody else wants to move upand take over a manager position
, like I want them to see, likeyou know you shouldn't act this
way because this is not theexample that, like your managers
have shown you before.
Um, and like I said, all mymanagers are great, they all set
great examples.
They all you know do the same.
You know they all work scrubs,they all sit at the front desk,
they all you know room clients,they all do consultations.
(05:47):
Um, so I'd say, definitely, myphilosophy is definitely leading
by example and showing themthat yeah I wouldn't ask them to
do anything.
Speaker 1 (05:54):
I wouldn't do.
I can attest to that becauseshe does it all, all of it.
So I know.
You said, obviously you'llprobably die a couture which I
get.
Um, I'm there with you.
What?
What do you see for yourself inthe future with couture?
Speaker 2 (06:12):
yeah, I so.
I am so excited to see.
You know, like I said, weopened up the lake mary location
and then now we have three umfranchises, um, and I've gotten
the chance to go to um, two ofthem um and help train and I,
you know, I can't wait to seelike the growth um that couture
is going to have.
Um, and just, you know, newlocations um, my husband really
(06:37):
wants us to open one in puertorico because he's obsessed with
that one, you know, and I'mpuerto rican, so.
I'll definitely be going, youknow, visiting there, um, if we
do go there, but, um, I, that'swhat I'm most excited for.
You know, just the growth, andevery time, you know, we open
new locations, there's newopportunities, um, and not just
for myself but for my team aswell.
Um, we have a lot of um younger, um girls who come in, you know
(07:02):
, who have their physicianlicense or are in nursing school
and their goal is, you know, tofinish nursing school and they
want to come back and be one ofour providers.
Speaker 1 (07:11):
So, encouraging them and, you know, offering them the
tools for them to be able togrow with us, yeah, yeah, I
think that's one of the coolestthings that I've definitely been
able to see is so many of thegirls going to nursing school
because they have startedworking at Couture and they see
what we do, they see what ouramazing providers do and they're
like I want to do that, thatinspires them, and I think that
(07:32):
that's really cool.
We have had a lot of girls goingto nursing school and pursue
their dreams.
I think that's really cool tosee.
Yeah, so we talked about yourprofessional journey with
Couture, so a little bit more ofthe personal side of it.
How many treatments you don'thave to count how many
treatments, but what treatmentsthat we offer, what ones have
(07:52):
you done at the spa?
What were some of your favoriteor the results that you got?
Yeah, so I've done them all.
Speaker 2 (07:59):
But when I first started at Couture I was 19, 20
years old and I had just gottenoff of Accutane.
I did Accutane.
I didn't even do it full timebecause it's a strong treatment,
but I did that.
I still had a lot of leftoverscarring.
So when I started at Couture Iremember Sarah was like oh, we
need a fractional, we need afractional in the face, we need
(08:21):
a fractional in the face that'sgonna help you get rid of it.
I did, I did IPLs, I didfractionals.
I did them, you know, everyfour weeks, consistently, and I
went from literally not wearingI would wear makeup, to like to
go to the pool, to go swimming,like I would not leave my house
without makeup.
I'd plaster it on to kind ofhide all that scarring.
And after I started doingtreatments I mean I rarely wear
(08:47):
makeup I'll put on a little bitof mascara and lip gloss and
I'll go about my day Versus likeI would never have done that
before Katori.
I would have never gone out andthen I also wouldn't have been
able.
You know, for our clients,katori just offers such an
affordable option for servicesLike you can.
My dermatologist, I rememberwhen I was in high school and I,
before I started um at UT, thatwas one of the options.
(09:08):
It was like they offered afractional laser and it was $800
a treatment and I'm like, yeah,17 year old me can afford um an
$800 fractional um.
So then coming to Couture andseeing like, okay, it doesn't
have to be, it doesn't have tobreak the bank for you to be
able to, you know, feel goodabout yourself.
Um, so that fractional was likemy first like treatment coming
(09:31):
in um, and then later on webrought on um weight loss
injections, um, and I did thoseum.
I started out a before Ibrought them on I was doing them
at another med spa, again superexpensive, so I wasn't
consistent with them.
Then we brought them on toCouture and it changed my life.
(09:51):
You know I was.
It was to the point where mydad I weighed more than my dad
and when he told me that I waslike I cannot weigh more than my
dad, like no way.
So then that was my realizationthat, like I needed to do
something to change.
So my husband and I bothstarted like this health journey
where we would go to the gymand then we would do the
(10:13):
injections Because we weregetting.
We got married November of lastyear so I was like I don't want
to be, you know, bigger than mydad on my wedding day.
That's my point Smaller thandad.
So I started that and then I,you know, I lost a ton of weight
.
I lost about I think it wasabout 80 pounds.
Now I'm pregnant, so don'tjudge me, I'm being as beautiful
(10:38):
as me um, but I cannot wait.
I'm like as soon as this babycomes out, I'm getting an
injection, um so, but yeah, likethose I'd say were like my two
biggest, like life-changingtreatments and you know I've
done them all.
Like you know, the IPL laserhair removal um, that one I'm
not so consistent on I shouldhave because I'm like I'd be
(11:00):
hairless by now I'm the same way.
I'm like I've been with CoutureFormless yeah, how do I still
have hair on my?
body, but it's great, yeah, ohwell, you're thinking, because
we're there every day, we do it,but we just get busy and you
know um.
But yeah, those are my two,like good, two favorite
treatments, yeah so my favoritetreatment to do on rocky is fire
(11:22):
nice facial oh, that is see, Igot too many favorites.
Speaker 1 (11:26):
I know they're all good, but anytime she comes in
I'm like we need a facial.
We're doing fire and ice, sofire nice is a good one leads up
being glowy, but it is nice tobe able to let her relax a
little bit she literally doesall of us.
Speaker 2 (11:40):
She does a little glow.
Speaker 1 (11:41):
So you're just like because.
Speaker 2 (11:44):
Rocky does it all.
Speaker 1 (11:49):
So how do you feel doing the, having done a lot of
these treatments yourself?
How do you feel that translatesto talking to clients about,
about what we do and being ableto kind of have that personal
experience?
How important do you think thatis?
Speaker 2 (12:04):
I think that's really important, because clients ask
me all the time um, you know, oh, have you done these treatments
?
And you know, and I'm like, yes, actually you know, and it's
like I'm not just telling you todo something, just to waste
your money and waste your time.
You know, I'm telling youthat's something that I've
actually tried myself.
I know that it works, I knowthat you're going to see results
(12:24):
and I think clients reallyappreciate that.
Even the other day I had aclient.
She was asking me about one ofour new products and she asked
me if I'd use it.
And I literally was just like no, like I didn't, like I haven't
used it.
And she's like why?
And I was like, well, I'mpregnant so I can't use it.
I was like, but I'm gonna findyou somebody who has.
And one of the girls that wasnext to me was like, oh, like
(12:45):
she swore by that product.
Um, so it's.
I think it's definitely whenyou do use the products, when
you use the services, you makethose client connections and you
are able to, you know, tellthem like hey, these are
services that really do work.
Like I know, like when peoplego looking for treatments and
looking for services, I knowpersonally I always do like so
(13:06):
much research, I look forreviews, I look, you know, for
people who have done thesetreatments before, because you
want to see real people doingthem.
So I think when the clientscome in and they see that the
staff believes in the treatmentsthat the staff has seen results
.
It really just makes theexperience for them so much
better because they trust thatwhat we're telling them is going
to work and it does.
And then they come back happy,yeah, and we hold each other
(13:28):
accountable.
Sometimes a client would comein and I'd be numbing them for
their fraction.
They're like, I think youshould do a fraction.
Speaker 1 (13:33):
I'm like no, I'm slacking today, maria.
Speaker 2 (13:35):
I'm like I'm slacking this month.
Don't worry, I'm going to do it.
Speaker 1 (13:39):
They keep you accountable.
Yeah, they keep me accountable.
Why haven't you done it?
Yeah, I'm so busy.
Yeah, I get that.
Speaker 2 (13:59):
So how do you balance using professional treatments
in your at-home like skin careroutine with what you've been
doing to keep up with like yourtreatments that you do in office
?
Yeah, so, um, I remember when Ilike first like got like super
bad acne, I mean, my skincarebox was like huge, everything,
like every product out there.
I would change everythinghorrible.
I would like change it likeevery day, like trying to find
something that works.
Um, and what I try to tell likejust from like personal
experience, from like thetreatments I've done, um, you
get so much better results whenyou combine these like
(14:20):
medical-grade treatments withmedical-grade skin care.
You know you can't expect tocome here and do a laser
treatment on your face and thengo wash your face with a bar of
soap.
My husband does that.
His skin looks great.
That's just we're not talkingabout it.
It's not, yeah, but it's likeyou know you're spending all
this money and you're investingin your skin to do other
(14:41):
treatments you want to invest inat home.
Um and um, that's like one ofthe great things that we offer
at couture is that we offermedical grade skincare, but it's
not breaking your bank.
You know you can get a $40cleanser versus you go to
sephora, you get it's like an$80 cleanser and it's doing
nothing.
The tiktoker used it, so youthink it's doing something, but
it's like an $80 cleanser andit's doing nothing.
The TikToker used it, so youthink it's doing something, but
it's really not, you know.
So it's really like and you getthat.
(15:03):
You know we offer, like you cantalk to our statistician.
You get to talk to ourproviders.
You know these products arelike backed by science, same
thing with our lasers.
So it's definitely reallyimportant and I and you know I
didn't really learn that until Istarted getting more into
aesthetics, um, because you justlike anybody else, you just
kind of go based off of socialmedia or like tiktok, um, and
(15:26):
what everybody else is doing,what like sephora is offering,
um, but really it's doing theresearch and the right products
and the right treatments becauseyou want to take care of your
skin at home, especially ifyou're investing all your time
and money into doing lasertreatments and stuff in the spa.
Speaker 1 (15:42):
Yeah, so how do you see Couture Men's Spa standing
out in the aesthetics industry?
What makes Couture?
Speaker 2 (15:49):
Men's Spa different.
I think the biggest thing isthe affordability that we offer
our clients.
I think the biggest thing isthe affordability that we offer
our clients, our providers, ournurse practitioners.
They have the best training.
One of our CEO and nursepractitioner herself Diane she's
an Allergan trainer.
(16:10):
So we offer the best productswith Allergan Valderma and these
clients are still getting thesetop of the line treatments, but
for a fraction of the cost, um,you know they're.
We offer laser memberships whereyou would go to a dermatologist
and a fraction was eighthundred dollars.
You can get it, you know, atkator mescal, you pay $1.99.
You get eight laser treatmentslike, no, like we're.
(16:32):
We're giving you stuff now atthis point you know to um.
So even with our facials, youknow um our upgrades, um botox
fillers, like everything's.
You know, where luxury meets.
Affordability is our yeah, ourmotto.
So that's like the biggestthing where I think it's gonna
like it's taking control to suchplaces is that there's so many
(16:53):
people out there who do want totake care of their skin, who do
have insecurities, who do umwant to feel better about
themselves, but they can't umcause they can't afford it.
Um, so I think Katora is likeopening that way, um, especially
with weight loss injections,like you know, other menstruals
that I went to before we startedcarrying them.
You know they're, you know,$500 a month and then every time
(17:16):
, every week, the price wouldincrease.
It would never be the same, umversus Tori.
You know you get clear pricing.
You know it's a membership oncea month and it keeps you
consistent too.
Um, because then I would startand be like, okay, this month I
can afford the $600, but nextmonth I can't, so maybe I'll
skip a week, or you know.
So it's, you know, also helpskeep the consistency, um, in
(17:41):
your treatment so you can alsosee better results.
Yeah, um, and we're expandingso quickly, so fast.
We have Virginia, we haveNashua, um, we have one in
Kissimmee, um, so it's growingand we're going so many
different places and I, I think,I think the world needs that,
the world needs a tour.
We have clients who move awayand they cancel and they're like
(18:03):
oh, I'm moving to New York, isthere a tour there?
Oh, I was like soon, um, socause they?
they don't want to leave us butyou know circumstances, they
have to move Um.
So yeah, I think that's whatmakes couture so great, was it?
Speaker 1 (18:17):
you that was telling me about someone that you knew
that was getting the dickremoval done and it was like the
same machine.
Speaker 2 (18:24):
IPL.
Yes, oh, yeah, yes, okay, Iknew it was one of the lasers.
Yes, so my mom used to be amember and when we first opened,
like Mary, I was like signingmy whole family up.
So my signing my whole familyup.
So I'm like my mom and mybrother signed up and my aunt
had just moved to Florida and mymom, like she hated the
fractional.
But, she loved it.
(18:44):
At the same time, it's a littlespicy.
Speaker 1 (18:46):
But it's a great result yeah.
Speaker 2 (18:48):
She's like when my skin looks so good, so she's
like telling her sister about itand I'm telling her.
I'm like, oh yeah, I was likewe're doing, sign and go right
now so you don't have to payanything like your first month's
free.
Also, you can start with a $99membership, right, one laser
treatment a month.
Because she wants to do IAPLsand she didn't want to sign up
for the membership.
So she went to a different medspa really close by and they
(19:12):
charged her $500 for an IAPLtreatment, for one treatment.
And she comes to me a few weekslater.
She's like well, I noticed thatsome of my sunspots went away,
but not all of them.
I was like, oh, I was like itdepends on the laser that they
use.
You know, I was likenon-oblusive lasers you do need,
that's like the perk of it,like you do need a few more
treatments where you're notgoing to have to like hide in
(19:34):
your house, so, you know,because you can't be out in the
sun.
And I was like where'd you go?
So she tells me the medsquality goes, and I'm doing my
research and they have picturesof their lasers and I'm like,
hmm, I was like just want you toknow that where you
went um, you did an IPLtreatment and they use the exact
exact same laser, um, that wedo.
(19:57):
And I was like you could havegotten five treatments for the
price of one that you paid thereif you would have came and done
the enhanced membership.
I was like, plus you're goingto.
I was like you're always out inthe sun, so you're going to
need to consistently be doingtreatments.
You have a lot of years of sundamage.
I was like it's the same laser.
It's not a laser that you, youneed six days.
(20:18):
She said, well, they didn'ttell me that.
I'm like that's why you shouldlike you should have came to me.
I tried, yeah, I tried to helpyou out.
So, um, yeah, so that's likepersonal, you know experiences
like and, um, and then afterthat, um, she did sign up and
she started coming um, to likemarry um, because it's just, you
(20:38):
know, like I, like I said, I'mlike we were offering the same.
We're not offering theseoff-brand, cheap lasers.
It's the same lasers, you know,top of mind lasers that other
med schools are charging five$800 for treatment for.
Speaker 1 (20:52):
Yeah.
I just, I love just hearingclients.
So I don't love hearing howmuch they paid other places, but
I do love hearing when theycome in and they're so excited
about being able to get thesetreatments done and being able
to afford it because they have.
They've tried somethingsomewhere else and, yeah, they
maybe got a little bit ofresults from it, but they
(21:12):
couldn't keep continuing to doit because of the price that it
was so to hear.
You know, we've had members foryears.
Um, you know, I've had some ofthe same clients since I started
at Couture almost eight yearsago because they realized what a
good deal it is and they'regetting results, and so why
wouldn't they go anywhere else?
(21:32):
And you're not.
People move other places andthe first thing they ask is do
you guys have a Couture?
Speaker 2 (21:36):
there.
Do you have a?
Speaker 1 (21:37):
vacation there, maybe one day.
Speaker 2 (21:38):
Maybe we'll get there .
We actually just had a client Ialways like to go.
When I go to Oviedo, that'slike where I started, so that
was like five years ago andthere's still clients there.
So I always, every time I goback, I always see, like my OG
client, her services, and I waslike I was like what?
And Claudia was like no, shedidn't actually cancel, she just
(22:01):
upgraded her membership.
And I was like I'm like sheloves this place, like every
like I've been seeing her, likesince she was probably before I
even started, like she's beencoming this whole time.
Speaker 1 (22:11):
Um so, I was just like no she's just wanted to do.
Speaker 2 (22:15):
She's had, like I think she had one of the older
memberships.
It was one, one of the two.
Later she's like she wanted tostart coming more and start
working on other areas.
She's like she's up for yourmembership.
I'm like, oh good, because Iwas going to miss her.
Like I love going to Obedo tosee her.
So we definitely have thoselogic minds.
Speaker 1 (22:29):
We just keep coming back and signing up because
they're like I can't findanything else where I can get
these type of treatments for theprice that it is and you know
they'll go other places andmaybe spend something here and
(22:51):
there and realize, like what?
Speaker 2 (22:52):
what am I doing?
Speaker 1 (22:53):
yep, go back to Couture and get all these
amazing treatments for afraction of the cost.
So it is, yeah, it's cool tosome of those OGs who have been
there for forever.
So how do you personally keeplearning and growing in this
world of aesthetics, whetherit's for, like personal, what
(23:15):
you want to keep doing withyourself, or managing, and you
know, keeping things goingonline?
Speaker 2 (23:20):
over there.
Yeah, so I think one of thegreat things that like also
Couture like we don't offer justlike a great like for like
great experience for clients,but we offer great experiences
for staff.
I mean, we're constantly doingtrainings when it comes to, you
know, new services, new products, even if it's something that
(23:41):
we've already trained on before.
Like we constantly have ourreps come in and trainers just
to kind of do like a refresh andyou know, here's what's changed
, here's what's in the industry,here's what's the same kind of
thing.
I also learned a lot from goingto all the locations.
Like I want something new lotfrom going all the locations.
Like I learned something newevery day from all the girls,
like when it comes to our systemlike somebody found a secret
(24:03):
button that makes something 10times easier, or um, you know
just the way they, you know theyset up the rooms.
Um, I learned something newevery day.
Like these girls are.
Um, you know every location hasabout I want to say about 10 8
to 10 people working um theproviders, too.
(24:24):
You know they're all constantlyum staying in touch with what's
going on and you know, and theyshare that with the team.
Um, so you definitely learn.
Like it's hard not to learnsomething.
That's part of why I love whatI do, because I love learning
from clients and learning fromyou know, my staff, even like
(24:48):
you know some clients and likethey're like really upset about
something and they get to me andI'm like, okay, I can see why
we could change something tomake that be less upsetting.
But like I wouldn't know thatif you, if I, if you didn't have
this appearance like yeah, soit's.
You know, you learn from themtoo as well.
Um, so it's definitelyconstantly learning and soaking
(25:11):
it all in um.
Everybody has differentopinions and different um ways
do things, so it's just kind offiguring everybody out.
Speaker 1 (25:20):
Yeah, I think it happened to me the other day
when you were talking about likelearning something new on the
computer or something.
So I've been working with Nexixsince we had it.
You know, I know how to check aclient in and I click this and
I click this.
And I was like doing it,helping up front and checking on
the girls, and one of the girlslooked at me and she was like
why do you do it the long way?
And I was like what do you mean?
(25:41):
She was like you just have toclick this and hit in and I was
like, oh okay, because it's somuch easier.
So there's always something newthat you can learn.
But there's different ways to doit and you think it's so simple
because you're like I know howto check somebody in.
Speaker 2 (25:56):
I got this.
Apparently, there's more thanone way, different ways to do
things.
Speaker 1 (26:00):
So yeah, they're always teaching us new things
For sure.
Last question I have kind ofwould be what excites you about
the future with?
Speaker 2 (26:12):
couture.
Yeah, I am excited for thegrowth.
I'm excited to see all thedifferent locations.
Somebody asked me the other daywhat like my plans were.
I was like I'm going to die atCouture.
I was like I love it here.
I was like I can't imaginebeing anywhere else.
You know, I don't know what.
Speaker 1 (26:35):
what's after what?
Speaker 2 (26:35):
Maybe it'll be a new position or something, I don't
know.
But you know I was, you know,just constantly just growing.
You know I was like excited.
I know we have more franchiselocations, so if you did move,
don't worry, we're coming to you.
Speaker 1 (26:48):
Or drop a little like , drop a little note in the
comments.
We're going to see yeah, we'regoing to see a couture.
Let us know.
Speaker 2 (26:59):
We're keeping, let us know, keep an eye out.
Yes, so, because we definitelyhave a lot of new franchise
locations opening up.
I'm excited to see all the newservices that we have, you know,
this year alone.
You know we've brought in, youknow, new services.
So because we're constantlykeeping up with, you know what's
going on in the aestheticsworld and offering the best to
our clients, so I'm excited.
Speaker 1 (27:21):
I'm excited for my girls.
Speaker 2 (27:23):
I have a few of them about to finish nursing school
and they're going to go do NPbecause they want to be
providers.
Speaker 1 (27:31):
So I'm like how cool would it be?
You're going to be back at thetour, yeah.
Speaker 2 (27:34):
I'm like, and you know they still.
You know we work with theirschedule, so they're still part
of the team and you know whenthey do come back.
I'm like how cool would it beto like see a client and you're
like you went from likescheduling their appointments to
like now you're the providertreating them.
Speaker 1 (27:49):
That would be really cool, yeah, so.
Speaker 2 (27:50):
I'm excited for them as well.
Speaker 1 (27:52):
I know I feel like I love seeing how much our clients
are, our girls like biggestcheerleaders, like they love
when they say I am.
I had a client the other daythat so, um, one of our
estheticians used to be like afloater esthetician.
So she's got all the locationsum and she started nursing
school, um.
(28:13):
And then I had a client just theother day and she was like oh,
I I haven't seen her in a while.
Is she still here?
Or whatever it may be.
I told her oh, she actuallyjust graduated nursing school
and she's going to start workingfull-time nursing.
She was just so excited.
She was so ecstatic to hear.
She was like I'm so proud ofher.
(28:34):
That's so exciting.
Our clients have watched yougrow.
They've watched me grow.
've all watched you know ourgirls grow and they share that
journey with us and I think thatthat's really cool that so many
of our clients are like our ourbiggest fans.
Speaker 2 (28:48):
They've just, they've become family.
You know I was, I just had aclient yesterday.
She was like I must have toldher this because how would she
know?
But she was like asking meabout my daughter and like
school stuff, and I'm like youremembered, and I hadn't seen
her in a while.
She was out of town and youknow I go to all locations.
I don't see them every clientevery day, but I was like I was
(29:13):
like you remember that I toldyou this back in like March and
you know.
So we're having thisconversation.
It's just like you know and youremember things about them and
if they, they come, we see themso often they come in, they're,
they're like family, like atthis point some of them don't
even check in.
Speaker 1 (29:27):
Like we know their name, we know they're here, like
it's just like I would say hisometimes some of them don't
come in for a while and we'relike calling, like are you okay?
Speaker 2 (29:36):
like you know, because if you know they're,
they're part of the tour family.
We realize when you're notthere.
Speaker 1 (29:40):
Yeah, we realize when you haven't come in, yes, for
sure, awesome.
Well, thank you so much for allof your insights on you know,
sharing your journey, bothpersonally and professionally.
Um, I've loved watching yougrow and and seeing what you've
done um being in your position.
That you are now, um, I thinkit's been amazing.
Good girls love you, um whenit's like oh.
(30:01):
Rocky's coming today to getsuper excited, like everyone
loves a Rocky day, um, so, yeah,thank you.
Thank you for having me here.
So, um, if you liked today'sepisode, please don't forget to
like and subscribe.
We're always showing youdifferent like behind the scenes
things, whether it's, you know,personal stories or just kind
of how our day to day like runs.
(30:21):
Um, but, yeah, if you'd likedit, please join us.
Please share with friends, withfamily.
Um, you can find more about ourservices or memberships that we
offer at wwwcouturemedspacom.
Uh, you can find us on all ofour social media.
So, tik TOK, youtube, um,instagram, you can keep up with
us, come see what we're doing.
So join us.
Join us next time.
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