Culture Bytes: The Missing Link to Healthcare Excellence: Behavior Change

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In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a 'utopia' in healthcare, emphasizing that behavior change is essential yet challenging. The episode outlines the importance of establishing clear behavior standards and offers practical strategies for maintaining these standards within organizations, including commitment events, campaigns, giving and receiving feedback, and hiring practices.

• Behaviors are crucial for transforming organizations.
• Creating a utopia in healthcare requires clear behavior standards.
• Behavior change is the hardest aspect of organizational change.
• Establishing behavior standards is best done by an empowered team of employees.
• Behavior standards should be written positively, focusing on what to do.
• Align behavior standards with the organization's mission, mission, values and top strategic priorities (such as the Patient Experience).
• Commitment events can mark a new beginning for behavior standards.
• A feedback culture is essential for maintaining behavior standards.
• Visual, verbal or virtual “campaigns” help to keep behavior standards top-of-mind.
• Hiring for behavior can enhance the future of the organization’s culture.

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-us

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