Welcome to Episode 69 of the Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Al Hughes.
Al is a Head of Contact Centre & Contact Centre Leader.
We hear him talk about why he's so passionate about the industry and where he developed his deep love for customer service; share examples of what leadership should - and shouldn't - look like in contact centres; and highlight a particular moment when his team took the initiative to make him immensely proud.
------
You can find Al online at:
------
FeedSpot - 30 Best Customer Service Podcasts
------
This podcast is hosted by Gavin Scott, an inspirational and entertaining
Professional Speaker, facilitator and trainer using business success,
sports experience and a genuine ability to win people over to deliver
key messages.
To get in-touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/
Popular Podcasts
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.