This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...
In this episode, Gavin is joined by Karl Sandland.
Karl is the Founder and Chief Experience Officer at BrightCX LTD.
We hear him discuss the importance of companies rediscovering the human touch in a post-COVID landscape; how a recent interaction with two
contrasting companies highlighted how to deal with a customer - but
also how to turn them off; and why asking what animal someone considers
themselves to be can act as a wonderful gateway to finding out their
true needs!
------
You can find Karl online at:
LinkedIn
------
FeedSpot - 30 Best Customer Service Podcasts
------
This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.
To get in touch with Gavin find him online or on social media at:
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Special Summer Offer: Exclusively on Apple Podcasts, try our Dateline Premium subscription completely free for one month! With Dateline Premium, you get every episode ad-free plus exclusive bonus content.
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!