Welcome to Episode 75 of the Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Luba Chudnovets.
Luba Chudnovets is Co-Founder and CEO of Cordless.
We hear her talk about her fascinating experience at (then) start-up bank, Monzo and what it taught her about Customer Service; why voice should always have a place for customers; she highlights the technologies available to help agents identify common pressing concerns; and why she values problems as an opportunity rather than a hindrance.
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You can find Luba Chudnovets online at:
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FeedSpot - 30 Best Customer Service Podcasts
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This podcast is hosted by Gavin Scott, an inspirational and entertaining
Professional Speaker, facilitator and trainer using business success,
sports experience and a genuine ability to win people over to deliver
key messages.
To get in-touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/
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