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July 30, 2025 14 mins

Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick question, but it’s tripping up even the most seasoned Customer Success pros. 

In today’s episode, I’m exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression and keeping your dream CS role just out of reach. 

You’ll learn why memorizing your pitch could be your downfall, how to avoid oversharing your life story, and the secret to using job description keywords to get recruiters rooting for you. I’ll break down the mistakes that could be costing you callbacks and walk you through a real client’s before-and-after pitch so you know exactly what “good” sounds like in less than 20 minutes.

You’ll leave with a sharper, more strategic elevator pitch that gets noticed (and gets you to the next round), with none of the fluff or rambling. Ready to finally turn that first impression into a second interview? Hit play now to fix your pitch before your next big opportunity slips by. 

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➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode79

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🎙️ New episodes drop every Wednesday!

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🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

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