CXO.fm | Transformation Leader's Podcast

CXO.fm | Transformation Leader's Podcast

The podcast that helps leaders fine tune the art of orchestrating the transformation of companies with more than 1,000 staff. From customer centricity to innovation and from governance to business value, Founder and CEO Rob Llewellyn helps the best leaders learn how to thrive in the new digital economy.

Episodes

January 30, 2023 17 min

As most people know transformation is more about people than technology, so having the right individuals in place to lead the transformation is a matter of honestly assessing people's capabilities and shortcomings, then selecting those that are best suited for the job to be done.

 

While there are many roles that are important to transformation, in this episode I'm going to talk about eight of the key roles, each of which inj...

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Agile allows teams to deliver projects piece-by-piece and make rapid adjustments when needed. It's especially useful in complex projects, where it can result in more customer needs being satisfied at less cost.

It’s important to remember that Agile needs to complement, rather than conflict with, higher level programme and transformation management frameworks.

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January 16, 2023 27 min

An increasing number of leaders know that to accelerate digital transformation their organisations should learn to flex their empathic muscle, while at the same time encode empathy in Artificial Intelligence. Following the launch of his latest book “Heartificial Empathy” Minter Dial elaborates on the role empathy plays in digital transformation, its importance for business executives, and how organisations can weave empathy into th...

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January 9, 2023 13 min

Business thinking is often shaped by delusions, which are influenced by poor judgments that distort our understanding of the real reasons for an organisation's performance.

If you're up to speed on business books you'll know that back in 2007, Phil Rosenzweig revealed nine delusions that are commonly found in the corporate world.

In this episode, Rob Llewellyn revisits those delusions that Phil wrote about in his book ...

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January 2, 2023 16 min

If you walked into 10 organisations tomorrow that claim to be undergoing transformation and looked at what their initiatives are intended to achieve, you’re likely to learn that some of what's claimed to be transformation is rather fake - and little more than a technology upgrade or a business change project.

 

While change is important because it makes improvements on what already exists, transformation is about creating a new f...

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December 12, 2022 7 min

Benefits are often colourfully painted in a business case to secure funding. But once those funds are secured, the very people who did a splendid job of selling the benefits to those who held the keys to the budget rarely report on those benefits.

A good benefits management strategy describes the process used for monitoring, reporting, realising and assessing business benefits right throughout a transformation.

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December 5, 2022 15 min

The effectiveness of your operating model has a significant impact on whether your business achieves its overall strategic objectives. An effective business operating model will set you and your employees up for success, meeting customer, shareholder and other stakeholder needs.

The harsh reality is that many organisations are unlikely to experience any of the benefits they talk about because during what they call digital transforma...

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November 28, 2022 30 min

Disruption is an opportunity for those with the right mindset but a threat to the rest. With recent advances in technology, the possibilities to innovate and disrupt are greater than ever, regardless of size. 

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November 21, 2022 14 min

Conversational AI combines natural language processing with machine learning. 

While still in its infancy, it can already provide a very a cost-efficient solution for many business processes. 

The rise of conversational AI is set to drive one of the most significant platform paradigm shifts of the decade as it prepares to revolutionize a variety of industries. 

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November 14, 2022 25 min

Changing business outcomes requires people processes to change. The problem for many organisations is that they think new technology will do that, which is one reason why change and transformation initiatives have been failing for decades. Max Blumberg - a visiting Professor at Leeds University Business School - explains why you’d better get input from people on what changes would be acceptable and what changes would be best. Other...

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November 7, 2022 16 min

Using new technology to create a better version of the past is very different to using it to create a new future. Which is the difference between the innovative use of digital, and digital sugar coating. 

The Digital Capability Framework is a strategic management tool designed to help companies innovate and orchestrate digitally enabled business transformation. 

It helps assess the current situation and identify new opportunities whi...

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October 31, 2022 26 min

For leaders to build a remarkable, profitable digital business, and leverage their digital assets with their unique audience, their business needs to be connected to their entire digital ecosystem. 

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October 31, 2022 24 min

There’s never been a need for organisational change management and a focus on the people side of change more than today, but a lot of organisations still struggle with it.

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October 24, 2022 13 min

The strength of a transformation certification is based on a fundamental trust that a person who receives that credential has proven they possess the knowledge required to undertake a particular transformation role. 

With certification, everyone (except the un-certified) wins. 

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October 17, 2022 25 min

One characteristic of modern business ecosystems is that they scale efficiently. They don’t add proportionally more cost as they grow and they allow the underlying platform to create value. But why isn’t this incredibly powerful business model part of more transformation efforts? Haydn Shaughnessy, author of the book Shift - A Leader's Guide to the Platform Economy, explains how new market dynamics - ecosystems - should force u...

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October 17, 2022 14 min

Back a number of years ago I helped the low-code software platform company Mendix, while they were developing their digital transformation practice. 

A few years later, Siemens bought Mendix for $730 million, which was pretty good for a company started in 2005 by three young guys in the Netherlands. 

I want to share one of the great approaches that Mendix developed, which any transformation focused organisation could adopt and adapt....

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October 10, 2022 8 min
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October 3, 2022 23 min

The view of transformation and change can often be one-sided as it takes on the language of the originator and doesn't translate well to those who don't understand that language. This means that a breakdown in communication can happen very quickly. Andrew Ward elaborates on ‘The Layers of Change’, which is a way to model a change so we can all understand it, whether you're from a UX, CX, architectural or business discip...

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It’s important that transformation leaders envisage a new future, ensure the organisation is equipped to build that future, and then orchestrate the entire effort in a way that works as it needs to.

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September 19, 2022 25 min

Neil Perkin and Peter Abraham describe how the components Velocity and Focus combine to create a formula that leaders can use to achieve business agility and position themselves to be competitive.

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