In this episode of Daily Influence, Gregg-Brooke Koleno sits down with Sarah Wallace, a leader in customer experience strategy and passionate advocate for positive change. With over 20 years of experience, Sarah has led 400+ workshops across 22 industries, helping businesses align customer experience with success. Beyond her professional work, she serves as President of the Board at Resilience, Chicago’s largest standalone rape crisis center, and actively volunteers with Habitat for Humanity, Tutoring Chicago, and more.
Sarah shares her journey from psychology to customer experience strategy, the power of listening, and how a Habitat for Humanity build transformed her perspective on gratitude and service. She discusses balancing leadership and collaboration, overcoming ego in decision-making, and fostering responsible leadership in the next generation. Plus, she offers practical tools for discovering your passion and making a meaningful impact in your community.
Tune in for an inspiring conversation on aligning purpose with action, staying resilient in emotionally complex spaces, and leading with authenticity.
Connect with Sarah Wallace:
https://www.linkedin.com/in/sarahannewallace/
https://www.proprietary-insights.com/
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