In this episode of the DATA SECRETS Podcast, I sit down with Brian Benn, CIO of Clark Atlanta University and former CIO at the Atlanta Housing Authority, to explore how business process mastery unlocks the true potential of organizational data.
Brian Benn pulls back the curtain on his journey from NASA software engineer to IT leadership in public sector and higher ed, sharing how confidence, continual learning, and a focus on people shaped his rise to the CIO seat. We discuss:
- Why understanding business processes is foundational to data strategy and digital transformation
- The art of mapping handoffs, avoiding silos, and fostering interdepartmental trust
- Key advice for technology practitioners looking to move into executive roles (including the difference between a mentor and a sponsor)
- Challenges of managing “small-town sized” data at Clark Atlanta, from police departments to museums, sports arenas, and beyond
- How to wrangle mountains of diverse data into a single source of truth for actionable insights
- Real stories of using data to drive investment, improve graduation rates, and support community success
- The critical role of governance, retention policy, and identifying the “right amount” of data for decision-makers
- Vanity metrics, weird KPIs, and the North Star numbers that matter most in higher education
Whether you’re leading data strategy in higher ed, government, or the private sector, Brian Benn offers practical wisdom on connecting technology, process, and people for powerful, enduring impact. If you’ve ever wondered how a CIO views the secret life of data across an entire ecosystem, this episode is packed with insights.
Drop your questions in the comments—we read and respond to every one!
Connect with Brian:
🔗 LinkedIn: https://www.linkedin.com/in/bwbenn/
📸 Instagram: @brianwbenn
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