Dear Scott Show

In this episode of the Dear Scott Show, Dr. Scott explores the power of daily habits and how they can either positively or negatively impact our lives and dental practices. He shares insights from coaching a dentist who lacked effective habits to achieve their goals, emphasizing the importance of actionable habits in personal and professional growth.

 Key Points Covered:

 1. The Influence of Habits:

   - Dr. Scott highlights the signi...

In episode 11 of the Dear Scott Show, Scott Leune dives into the topic of purpose as a dental practice owner. He discusses the importance of having a clear purpose and how it can impact one's drive, motivation, and overall satisfaction in dentistry. Leune shares his insights and experiences on finding purpose in the profession and offers guidance for dentists looking to reignite their passion and build towards meaningful goals...

In this episode, Dr. Scott Leune talks about two crucial topics for dental practices.

First, he identifies the main barriers for new patients: ineffective marketing messages, inadequate landing pages, missed calls, restrictive policies, and lack of a robust phone scripting strategy. He highlights the importance of crafting patient-centric messages, having specific landing pages for different ads, ensuring calls are answere...

In Episode 9 of the Dear Scott Show, Scott Leune discusses phasing dental treatment
and incorporate Net Promoter Score (NPS) into dental practices. 

He suggests dividing dental treatment plans into two phases for new patients to build trust and potentially increase case acceptance. 

Additionally, Scott encourages dental practices to implement NPS as a metric to measure customer and employee satisfaction, helpi...

In the 8th episode of the Dear Scott Show, Dr. Scott Leune discusses the importance of an analytics dashboard for dental practices. He compares the dashboard to taking x-rays in dentistry, as it helps to identify problems early on and prevent them from becoming bigger issues. 

Running a practice without an analytics dashboard can cause a CEO to become reactive and stressed as they deal with crises instead of preventing the...

In this podcast episode of the Dear Scott Show, Dr. Scott Leune discussed profitability. 

He emphasized that profitability comes from increasing collections while keeping
expenses low. 

However, many dental professionals focus only on increasing collections, which can lead to more expenses without increasing take-home pay.

Dr. Scott Leune suggested increasing collections without increasing expenses by...

In the 6th episode of the Dear Scott Show, Dr. Scott Luene answers a question from a dentist who has seen a drop in their hygiene reappointment numbers after adding two new hygienists to their practice. He explains that reappointment is crucial, as the national average for reappointment is only 59%, and identifies three gaps where patients may not be rescheduled: patients not being reappointed by the hygienist, new patients who nee...

In the 5th episode, of the "Dear Scott Show" Dr. Scott Luene, from Breakaway addresses the key areas to focus on during new patient phone calls. 

He emphasizes the importance of proper handling, considering that new patient appointments are mainly scheduled over the phone. According to national average data, only 42% of calls end up with an appointment. Scott mentions two main categories that need to be addressed...

In this 4 episode of Dear Scott Show, Dr. Scott Luene answers a question about scheduling in dental practice. 

He explains that being booked out too far, more than two weeks is a big problem because it increases the likelihood of no-shows and cancellations, which reduces profitability. 

To maximize profitability, practices should aim to be booked out no more than 10.5 business days. If a practice is booked out too...

In the 3rd Episode of Breakaway Seminar's "Dear Scott" show, Dr. Scott Leune answers a question about improving the patient experience in dental practices. 

He identifies three categories of patient experience: 

1. The look and feel of the facility.
2. The amenities offered.
3. The business processes and systems are in place. 

Scott stresses the importance of paying attention to the facility, making sure it is c...

In this episode, Dr. Scott Luene discusses the advantages and misconceptions of outsourcing in dental practices. Outsourcing companies offer high-quality and consistent services, utilizing technology to complete tasks efficiently. These firms also have highly trained staff who can convert more appointments, leading to an increase in a practice's growth, and are more cost-effective than hiring additional staff members. However,...

In this podcast episode, Scott Leune CEO of Breakaway Practice is answering questions about delegation in a dental practice. He says that when delegation isn't working and people aren't doing their assigned tasks, it's the leader's or owner's fault. To improve delegation, the leader should create an environment where the team knows what needs to be done, and how to do it, and is held accountable. For tasks ...