May 12, 2025 • 37 mins
In my career I had many stylists that were my role models, now called mentors. They may have not known that I looked up to them and learned from the talents they had. I learned from watching them, and asking them questions to help me understand.
Are you learning skills from those around you? Education doesn't have to be a day in class learning from one person. Use the talent around you as an example to become. Or are you to the level where you are helping others understand and learn?
When you have someone around you willing to share lessons and invest their time into guiding you, that is gold! Don't waste it.
Send me a message if you have any comments.
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Want me to go more in-depth about anything? Let me know.
Send an email with questions to skahrhoff@live.com.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Shannon Kahrhoff (00:02):
Hello, welcome to Decoding Clients for
Stylists.
I'm Shannon Kahrhoff Today Iwanna go over some of the
history of how I actuallylearned and processed through my
career as a hairstylist behindthe chair for 29 years now,
almost 29 years but I wastalking to a friend that was
through cosmetology school,working together for years and.
(00:26):
We were doing each other's hair,and it's crazy the stuff that
comes up that you kind of forgetwhat you went through to get
through the whole process ofbecoming a hairstylist and
building clientele andunderstanding.
The whole business mindset ofwhat we have in store for us.
(00:47):
You're in school and you thinkyou're just going to go do hair
and school blows you awaybecause you have so many
different things that you haveto learn.
You have to learn the body, thebones, the muscles, the nerves.
You have to learn.
So many things that you, Ipersonally did not think about.
(01:08):
Having to understand that nowthat I've had all these years
behind the chair, realizing thestuff that we should have been
taught on top of it, or offeredclasses that we could extend our
knowledge to it.
But.
You don't realize that at thevery beginning because it
would've been great to learnabout how to build clientele
(01:32):
more distinctly.
The details, the thought processbehind it, how to handle your
finances as a business owner,how to invest in your business
would've been great.
But we are taught basicfundamentals.
We're taught electricity and howto make sure you don't have too
many.
(01:53):
Appliances or tools on each fuseto make sure that you don't blow
'em out.
We understand location is thebest part for opening a salon,
but the fundamentals of how to.
Start up a salon, how to createthe hunger for people to want to
(02:14):
come and join your salon.
Those are different things thatwe are not really taught, and I
might have been totallydelusional in my youth, who
knows, but I don't remember manybusiness classes out there
offered to us.
It wasn't until probably 10, 15years ago that I realized there
(02:34):
were classes to learn how towork on the business of a, a
salon, a stylist, and it wascrazy when I was thinking about
it, I didn't even take itserious.
It was like, oh, please,whatever.
Well, that's huge.
It's really huge to understandthe business mindset and how to
(02:56):
do your financial thinking ofhow you keep a certain profit
aside to make sure that you haveit for your future expenses and
how to cut out the money youneed for your benefits for days
off and vacations and retirementand all those things.
That would've been a phenomenalthing to understand at the
(03:19):
beginning.
Whenever I was, when I graduatedin the first 10, 15 years, the
mindset about being ahairstylist is very slim.
We don't have a high expectationof making a lot of profit or
profit at all.
We are taught basic things tohow to pass the test at state.
(03:39):
And they specified saying, nowthis will be on your state board
exam.
So remember this aspect that youneed to remember this and this
and this and not that, but welearn the basics and it's up to
us if we have something thatmakes you get excited and it's
something that we really likedfor us to go out and get more
(04:01):
experience and understandingbehind it.
You dabble with it.
It was play with it here andthere outside of the school
hours, but we didn't have accessto online classes like we do
now.
These younger stylists where youcan open up.
Any app and search out a hairartist or a hair company and get
(04:23):
that education.
We had to go to hair shows andwe had to go to specialty
classes, and sometimes you hadto drive a good distance to go
to it, and you invested your ownmoney in your own time, usually
on your Mondays to go and getthis knowledge done.
And that was the growth that wewere offered back then.
(04:46):
It wasn't a constant learningmindset.
It was okay, we got the checkmark, we got the hair show
education for the newest trendsand the hair color companies
that would come out with the newhaircuts and the color blends,
and they're.
New ideas for the next season,and then you'd see it on the
celebrities and you'd have yourclients see it in magazines and
(05:08):
on TV and movies, and that'swhere the ideas would come from.
Now it is so much faster, somuch easier, and sometimes
complicated because you have towork harder and faster to keep
up with the newest trends andthe newest supplies.
Everything is happening at hyperspeed compared to where it was
(05:28):
back in the day whenever it was.
Yeah, it was more companydriven.
Now it's an individual artistdriven on how they promote
themselves and what trends andwhat's not on what you see
walking in the door for ideas ofwhat they want.
So.
These newer stylists are comingin and they're being bombarded
(05:49):
with all of this new stuffcoming in, and it can get very
overwhelming.
If they don't spend the time andthe money to invest in their
education and their training,they're just trying to figure it
out on their own and the limitedknowledge they have how they're
learning from the stylist in thesalon who have been there, done
that before is just a new trendor a, a new technique that this
(06:11):
new person has come up with.
Because you can come out withthe same look, but you can come
go at it in 10 differentdirections.
It all depends on how your eyesees it and how you lay out the
technique too.
Get it done to achieve the lookthat they are wanting.
There's no right or wronganswers.
Everyone is creating their ownflow with it, and that's
(06:34):
fantastic.
We have more open thinking andthe ability to get all the
information out there and thenew looks and color blends, and
it's just amazing how fast thatall can get out there.
But when I started out, it was,you figure it out as you go.
You find a stylist that you workwith that will give you the time
(06:55):
of day and.
They will help guide you and,and explain different concepts
to you if you find that person.
There are a lot of stylists thatdon't wanna take the time with
the younger ones to kind ofguide them and, and figure stuff
out.
Because when you're new, youdon't have the crazy schedules
So you have more time to sit andwatch.
(07:17):
And that's honestly how Ilearned a lot of my techniques
is I sat back with whateverstylist I wanted to learn the
technique from, and I justwatched her technique and the
scissor over comb haircuts andthe blends.
How they do certain things.
It was learning by observationand then trying it on the next
client and saying it now is kindof, eh, a little scary, but
(07:42):
that's really, trial and erroris how you learned, and it still
is.
The difference between a stylistthat lasts the long way or lasts
a year or two is theirdedication, how hungry they are
to learn and become better.
There's a lot of people that gettired of constantly learning and
struggling to become betterwithout seeing the financial
(08:06):
benefits yet.
I think it's also lessening nowwhere people get paid better,
even if they have a lowerexperience level because.
People don't go with the oldrange of charging less.
When you're new, you kind ofjump into the middle and you
just roll with it, which isgreat.
(08:28):
But I think it's amazingwatching the different
transitions through everything,because whenever I was learning
it was from the people around mein the salons I was working at.
The people, their thinking iswhat I learned from.
Which was a big flaw of minebecause everyone that I worked
(08:51):
with had a limiting belief ofwhat they could achieve.
Oh, you're just a hairstylist.
You just have to, you know, dealwith not getting much money, and
it's fine.
We only think you're worth thismuch when in essence.
They don't understand how muchtime and effort and money we
(09:11):
invest in everything we have.
No one ever explained your valuewith your pricing is your
education and how much effortyou put into it, and how good
you are at achieving the looksthat they're wanting and making
the style something they canhave an easier way of recreating
(09:31):
at home.
It's hard to explain that tosomeone who's used to just going
into a nine to five job and youlearn the steps of the
techniques and then you just godo it on the computer.
It's, I know that there's manycompanies that let you create
the techniques and thestrategies a little bit more on
(09:51):
your own and achieve it, but.
You have someone there walkingyou through constantly and then
you can ask questions.
As a hairstylist, you don'twanna be that hairstylist that
walks to the stylist next to youand say, okay, now what do I do?
Because that scares the client.
So you have to do a lot of thisin the back room and, it's
(10:12):
intimidating at times becausethere's so much in the mindset
of how you achieve color.
That depends on each.
On so many different things fromthe natural level of their hair,
what color they're gonna pull upthat you have to balance out.
And there's so much stuff thatif you're blessed to have a
coworker that will help pull youaside and help walk you through
(10:36):
and answer your questions thatyou have, even if it's the same
question for five differentclients, that is gold.
You really need to understandhow wonderful that is so that
you have the ability to.
To learn and grow in your ownspace.
You don't have to travelsomewhere else.
Invest thousands of dollars intolearning this over time.
(10:59):
You have someone holding yourhand through the whole thing.
Well, they have this wonderfulthing called assistance.
Now, I wish they would've hadthat whenever I graduated or
explain that possibility to meat a young age.
'cause that would've been thedream for me to have someone
take me under their wing and.
Guide me through differentthings.
(11:21):
I was a shampoo girl startingout in high school.
My friend was working in a salonand she said, Hey, they need
another shampoo, girl, would youwanna come work there?
'cause she knew I was going tocosmetology school just like
her.
But it was perfect job because Igot to experience.
Hours of being in the salon andhearing the conversations from
(11:44):
the four different personalitiesthat work there and their
different techniques.
I shampooed their clients andlearned how to have the
conversations with them.
Shampoos don't take that long.
They really don't want you totalk to'em most of the time.
So that was pretty simple forme.
They had me wash and foldtowels.
I've been folding towels since Iwas 16 years old, so 17, however
(12:06):
old I was when I started there.
So that's a lot of years offolding towels.
I learned how to clean productshelves.
I learned the different.
Types of products that they havethere and hearing how they talk
to their clients about them.
Not a lot, so I didn't hear alot about the sales of products,
but I learned how to answer thephone, how to make appointments
(12:27):
I learned the timing behinddifferent surfaces, and I
learned the differentpersonalities of the
hairstylists.
One was outgoing, always runninglate.
One was very meticulous and calmand always on time, and there
was another one that talked allthe time, but she was very
direct and no nonsense.
(12:47):
And then you had another onethat was very soft spoken and
very laid back, but.
Very nice.
I never thought of it.
They had all four personalitiesworking there.
That was pretty incredible.
But I actually learned about howthey each handled their clients,
how they have theirconversations and how they
(13:08):
scheduled their clients.
And not all of them had meshampoo their clients' hair.
Some of them shampooed theirclients themselves and, and
didn't have me do everything.
I would apply perm solution andrinse out and I would rinse out
colors.
It was amazing the skill factorsthat I got there, but it
would've been even better if Iinterned after I knew the
(13:31):
knowledge of how to cut hair,how to apply color, I would've
probably gone a little bitfurther understanding, watching
their techniques of cutting hairbecause it was.
I had no concept of it, of howhaircuts actually got done, and
I never thought of watching thatpart.
Silly me, By being a shampoogirl, it was amazing because I
(13:57):
got to see the environment ofthe salon.
I knew what to expect.
I knew how to.
Keep the salon clean andorganized and taking out the
trash.
And they had me mix up color atcertain times too, and it, I got
a, a little bit of a step up oflearning the proportions of
mixing color, but thinking aboutif I would've.
(14:20):
I had that experience after Igraduated from school or even
during school, if I would've hadthe ability to have that enough
hours to get into the salon,well, if I would've had the
experience to get in back intothe salon while I was in
cosmetology school, I think Iwould've picked up a lot more
because I would've been able towatch them get it done instead
of just the before and aftertechniques.
(14:42):
Through the years of me workingin a salon, I, I learned a lot
of different things and Ilistened to other people how
they thought about things, and Irealized if I just work my butt
off and I work the hours thatI'm there, I don't complain.
I don't think about cuttinganything short.
I just do the best I can.
(15:03):
And at one of the chain salons.
They have of course, or did Ihave no idea how they do it now,
but there's a percentage of yourwork, productivity, and you got
a bonus kicked up higher, themore productive you are per
hour, which meant more haircutsin that time.
You got stuck with a perm, yourproductivity went down the
(15:25):
manager had this chart on thewall and each stylist had a time
of an average haircut for them,and I looked at the, the ones
that had been there the longeston how quick they could do a
haircut.
And I looked at my timing on ahaircut.
That was probably the the bestthing for me because they taught
(15:47):
me precision, how to do theprecise haircuts.
I learned how to do thingsbetter, but I also learned, I
had the momentum and thechallenge in me to get my
haircut times down to shortertimes.
So my productivity worked upthere.
It was just a game in my headbecause I respected those ladies
and I wanted to be like them.
(16:08):
And I think every hairstylist,if they had someone that they
respected in their space, theywould.
Work even harder to becomebetter quicker.
Because if you have a role modelin your salon that you want to
become or they.
Motivate you to become better.
That is gold because you aregonna find a reason to motivate
(16:31):
yourself to become better andwant more.
Because you're gonna realize ifyou can get your color
applications and everything alittle bit quicker, you can cut
down the three hours for our onecolor retouch to.
Two hours to one and a half.
Most of the clients don't wannasit there for two hours, three
(16:52):
hours.
They have a life to live.
So the quicker you can get themin and out, they are so much
happier.
I have a few that love the chilldowntime and just enjoying the
peace of not having the hustleat home.
There's a few of them, but mostof'em, they don't wanna sit
still for three hours in mychair.
(17:14):
I can do a men's haircut and abeard trim in under 15 minutes,
and boy, those boys look happyas they're running out the door
because they don't wanna sit inthe chair for any longer.
They might have to have a longconversation with me, and it's
not always something that theywant.
They want a quick haircut.
Great.
No big deal, but.
(17:35):
It's all different things youlearn.
When I moved into a full surfacesalon, it was intimidating'cause
I had to learn color at thattime.
I could apply color, I knew whatto do.
Mixing the color for differentcolor tones, that was a
challenge for me at thebeginning.
And there was a lady there thatactually took the time and
(17:56):
explained different things to meand helped.
Me formulate colors and overtime I realized what I was
looking for, what I needed toprocess and, and things like
that.
And she actually was veryhelpful and that helped me get.
A lot farther in my career onceyou add the skillset of mixing
colors to the right techniques.
(18:17):
Now I don't even blink an eye.
I can understand exactly how itall works because I know the the
color theory behind everythingand how one tone can neutralize
a different tone.
But at that time, I had no ideawhat the color wheel was for and
how it worked and what the heckit meant for a mixing color.
But it's everything.
(18:39):
Who knew?
Having her help me with that wasamazing because she understood
the art of mixing hair color.
I learned how to sit on my butt.
A lot at the beginning becauseyou have to put in the time in
the salon to wait for someone towalk in to get that haircut.
(19:00):
You need to build a presence inthe salon.
People need to be familiar withyour face, with your
personality, because if you'rehelping out in the salon, they
see you, they know you, they getmore familiar with it, with you.
And if a stylist doesn't havetime to get their client in for
a retouch, they feel comfortablesitting in your chair for you to
retouch their hair and.
(19:22):
You become indispensable to theolder stylists so that they
respect you a little bit more.
If you put in the work and thetime and the effort, you'll be
respected more in that salonspace.
Now, I did a lot of washing andfolding towels.
I did a lot of organizingmagazines and watering the
plants and cleaning out theshampoo bowls, and I put my foot
(19:45):
down on the cleaning thebathrooms.
That's just not my thing.
But I constantly did laundry,and I would run and grab food
for everyone when they were busyin their schedule and I was
sitting there, I would have toescape the salon every so often
just to burn off some energybecause I was going stir crazy,
just sitting there for hourswaiting for a client.
(20:07):
But that's what had to happenback then.
Now we have social media.
You can post yourself in thetown and create a presence for
yourself.
People will feel morecomfortable seeing your name and
a post saying that they haveopenings.
To this day, you become known alittle bit more just by how you
post on social media and.
(20:30):
Oh God, life is so much easierwith that.
But I will say as of like, itwas probably Covid that I
actually really dug intoInstagram because I used
Instagram as the learning tool.
All the, the color companies andtrendsetters were on there, and
they were posting videos andtrainings and different things.
(20:53):
So I went from barely touchingit to just using it as a
learning tool.
I.
To understanding how importantsocial media is really for our
career at these times.
So for those ladies that aren'tbusy in the salon yet, create
content, start learning how todo something and show it.
(21:15):
Bring in your friends, bring inyour family.
Just charge'em for products ifyou have to, just so you have
pictures to post, because it'samazing whenever you start
showing your work on how muchdifferent people think of you,
because they're finallyrealizing the skill level that
you have and the creativity thatyou have.
If you have a friend that youcan just style and post pictures
(21:39):
of the style.
It's just making yourselfpresent in the social media
world and posting your town isgoing to be very helpful.
But I will say as of three yearsago was the first time I ever
really understood the value ofsocial media to, to grow and
(22:00):
become more in your town becauseof a class I took and it was not
easy for me to transition toremember to take pictures, which
I still struggle with.
But getting comfortable, takingpictures of your clients, asking
them if, are you okay with meposting this on social media?
Some of them are like, oh God,no, I look horrible.
I just finished work.
(22:20):
Or I don't have my makeup on, orI have my old clothes and.
That's fine.
There are some of them.
I don't post faces or anything,but it's still a habit.
I'm trying to create more.
I get busy in the salon and I'mso excited about how it all
turned out.
Totally forget the taking thepictures so I can post it,
because I love transitions.
(22:41):
I love a new look and a newhaircut and different things,
but.
It's still a skill I need to getbetter at, it's crazy to me how
much easier it is right now toget your name out there, your
use, Instagram, Facebook, I.
TikTok everything as yourbusiness card, pretty much a
(23:01):
portfolio of pictures and and ofyour different clients and looks
out there to become known or tomake yourself more of a
specialty stylist, knowing thatthere's only these type of
services that you feel that youwant in your chair, and creating
an expectation of how talentedyou are in certain services.
(23:25):
Because if you focus on certainservices, you'll actually get
more respected in that areabecause of that, because that's
all you're posting and you'reteaching them knowledge and
understanding and differentthings.
And.
Yeah, three years ago and allthe way through is pretty much
how I became more comfortable onsocial media advertising me, my
(23:48):
business, my services.
It is crazy how much easier itis.
I had to go buy newspaper adsback in the day and hope for the
best.
You have to be careful alsobecause as you're working with
people around you in the salon,you can pick up a lot of bad
habits.
Instead of getting there hungryfor a new client ready to wow
(24:13):
someone with their color ortheir cut or anything, they're
in there resentful because it'sone client holding them there
for hours.
Instead of enjoying that extratime in the salon, understanding
you're making a presence foryourself.
So if you have someone elsethat's.
In a bad mood because they don'twant to put in the time and
(24:36):
effort and it starts rubbing offon you.
This is very, very dangerousterritory because no one wants
to get their hair cut or coloredby a stylist that doesn't really
wanna be there because you canfeel that.
It's in your attitude, it's inyour movements, it's everything.
So you have to find a way tomake sure that you don't create
(24:58):
bad habits.
Don't just not show up one daybecause you don't have any
anyone on your book.
You have to create theexpectation in yourself that you
need to be there four or fivedays a week from this hours to
this hour, and you have to goabove and beyond as you're
building.
The older stylist will notrespect you for not being there
(25:19):
unless you have a client.
Why are they going to want tobook you appointments or give
you their special clients if youcan't guarantee you're going to
show up for work this day orthat you have to be holding
yourself accountable.
Because if you have your olderstylist in the salon.
Suggesting that you need to showup on the days that you're
(25:42):
supposed to show up, or you havethem suggesting that you need to
be a little bit more dedicatedto work.
It's, it's red flags rightthere.
That means that you're, you'renot putting in the effort that
they need for you to be usefulin the salon and.
I've been there.
(26:03):
It's hard sitting there all day.
You find something to do.
I started reading books more.
I created more habits ofdifferent things.
I would sketch at times, butmost of it was just a book or
reading magazines from cover tocover and doing the crossword
puzzle in the back of the PeopleMagazine.
And it was finding ti, findingways to fill your time.
(26:26):
If you're a newer stylist nowand you are wasting time.
Get on social media, start doingresearch on different hair color
techniques and products andwhatever else you can get
interested in over consumeeducation.
It'll make a huge difference foryou because you're gonna be more
likely understanding a clientthat comes in saying they want a
(26:50):
new haircut that someone named.
Make sure that you spend some ofyour time into learning new
things.
You have to be aware of.
Learning and growing isimportant.
If you don't have the money toinvest in education yet, then
put yourself out there on socialmedia.
Start looking for, someone thatjust did a hair color that you
(27:12):
just absolutely love, or ahaircut that you just love and
start searching their othervideos and see if they're
followed by other people or theyfollow people that have even
more talent that you appreciate.
And follow'em.
Keep searching.
Go down that rabbit hole oflearning all these new colors
and techniques and differentartists.
(27:32):
You'd be amazed how muchknowledge you can get from it,
but the bad habits, make surethat you stay away from.
Resenting your time in thesalon.
Make sure that you are puttingthe effort.
If you're sitting still, gothrow some towels in the washer.
Go fold some capes.
Go sweep up someone's hair thathas a pile around them.
(27:55):
Don't sweep their feet.
That's a pet peeve of so manypeople.
But you can sweep the hairaround and if you go and you
sweep up the whole salon.
That owner, our manager, isgoing to notice.
The stylists will notice thatyou're making their work
environment even better.
If you invest your time intocreating good experiences for
(28:16):
everyone, it's amazing.
If you help someone's clientthat's struggling with something
or solving a problem, it's, it'sgold because you're making
yourself indispensable to thesalon and they're gonna
appreciate you more.
So take that time, learn theclasses, expand knowledge.
I had to do it through hairshows and classes, and it wasn't
(28:40):
enough for me.
I was so hungry to learn, butthere really wasn't that much
around that was easilyaccessible, and I know some of
it was my excuses throughbecause I didn't understand the
value in educating myself more.
And going above and beyond forit.
(29:01):
I didn't also understand thevalue of investing big dollars
into education because I didn'tsee anyone that ever did that
and got anything out of it.
I worked with one person thatshe went and invested money into
certain classes and.
To be honest with her, I didn'tsee any value come out of it.
(29:21):
She did it, but she didn'tretain anything and come out on
the other side better.
So she wasn't a good example forme of how to do it because she
did it to say, yes, I did it,but she didn't understand how to
carry it back to the salon tomake it useful in whatever she
needed.
(29:42):
So.
As you are learning and growingthrough your process as a
hairstylist, I know I figuredout what kind of stylist I
wanted, I represented.
More, or I appreciated certainstylists because they did
certain things and that's what Ilearned through everywhere.
I worked of how to become abetter, softer person to show
(30:06):
that I cared to be a nice,friendly hairstylist.
That was a lot of learning forme.
It was very challenging to behonest.
That's why I read a lot ofbooks.
But I learned how to become astylist that I would want to be
serviced with.
I want a certain way that Iwould be talked to and treated.
(30:27):
And the, the nice thoroughmassaging, shampoo is key for
me.
That's the most relaxing part.
That's what people love andremember, but you pick out what
you.
Want to become as you're goingthrough your career, if you're
smart and you also picture whatperson you don't wanna be, you
(30:50):
want to make sure that you don'tget overly comfortable.
You don't get lazy.
You don't take a phone call allthe way through someone's
haircut because that, to me didnot feel like a good customer
service perspective.
So learn what's right, what'swrong, but also expand past what
people in your salon.
(31:10):
Talk about or what they know.
Because I went to an accountantto learn how to do my taxes.
I learned what deductions Icould have.
But then through the next fewyears, I was able to file my own
taxes for so long because I tookthe time to learn what
deductions I could do, whatdeductions I can't do, and
learned from all this.
(31:32):
And that's how my whole goal hasbeen.
I learned from someone else andtry to consume enough and ask
enough questions so that I cantake it to my, to the next level
for myself and recreate it.
It was shocking to me one timewhen I was working in a salon,
Like to help people.
I, I know how much I learnedfrom people I worked with, so if
(31:55):
there's someone that asks mequestions and really wants to
learn, I have no problemanswering questions and helping.
And I try not to over pushanything.
Everyone's at different levels,but someone was asking me.
For help with mixing colors anddoing different things and
different services, and I didn'trealize that they were watching
(32:16):
me on how I was doing things,and it was very eye-opening,
realizing that what I learnedhow to do through my youth is
repeating to a new youth andwhen.
I was leaving the, the salon,she was most concerned because
the senior stylist was gonna begone.
(32:37):
Who are we gonna learn from?
Who are we going to askquestions to?
And it was a legit concern atthat place.
'cause everyone was droppinglike flies pretty quick.
But I.
It.
That's when I realized, one, Iwas old and also that someone is
actually looking up to mebecause I've learned and grown
(32:57):
through so much, so much andI've, I was able to make someone
feel comfortable to ask mequestions along the way.
So to me that was successbecause.
I am helping repeat the patternthat I learned from and I
absolutely loved.
So I hope I didn't teach her badhabits'cause I know I have them.
(33:18):
But I understood that it washelpful that I was helping the
next generation and I have a lotof knowledge through my years of
doing this and that's why Idecided to do this podcast.
But.
It is so much of just being thehungry student and wanting to
(33:38):
learn more, become better.
That will put you over the topand make you more unique because
you're willing to constantlylearn and grow.
And because I love to learn andgrow, I want to a younger
stylist who has more experienceto learn something and become
better.
It has no age limit on if you'rean old stylist or a young
(34:02):
stylist.
If they have the talent and theytook that knowledge and they're
willing to talk to you about it,it's huge.
You don't have to be an oldstylist just to be able to help
someone.
If you dug in and you learnedand you grew and you're
successful at it, it's amazinghow much you can help someone
else grow and learn and not bescared to ask questions.
(34:24):
It's, it's huge.
So watch your mindset of how yourecreate what you want to be,
how you create.
So think about not only thefinancial goals of your career,
but you need to figure out yourmindset.
What do you wanna achieve inyour career?
Do you wanna just focus on onething, or do you wanna
constantly learn and grow?
(34:46):
Do you want to help otherpeople?
Along the way, or do you wannastay in a hole and just focus on
yourself and your clients?
Nothing is wrong.
Everything is perfect for eachperson, but you have to figure
out what goal you want, what'sgonna make you happy in your
career.
But I will suggest.
(35:06):
Learning, growing, findingsomeone to learn from hands-on
is always the best way to learn.
And if you can graduate collegeand go straight into an
internship and they take itseriously and they teach you,
and to mix color, how to thinkthrough a haircut, how to have
(35:28):
consultations with your clients.
How to set goals would be huge.
And if you have someone that'sthere to help you understand how
to manage your money as astylist and they have good
results, that's huge becausethat's not something many people
know or willing to teach becauseit's a struggle in our career.
(35:50):
We have good days and bad days,good months and bad months, and
it's figuring out how to survivethe bad months.
And not overspend on the goodmonths.
So you have to under understandso much through this.
But sorry, this is, this was mythought process from my whole
(36:14):
starting to where I am rightnow.
I'm not at the end.
I've got time to go.
I love to learn and I wanna keeplearning, but be hungry.
Watch your mindset on what youwant to keep an eye on your
mindset of keeping thingspositive, keeping it in a
upswing mode to make sure thatyou're creating the experience
(36:37):
for your clients that you want.
Because if you're watching theexperience they have, you're
going to have more loyalty thanyou're gonna believe.
Because you treat them so well,they want to come in and relax
and enjoy.
So if I could say one thing, youcan start anywhere and you can
(36:59):
get anywhere.
If you take the time to learnand get better at everything,
one step at a time.
One service at a time.
And if you get that mindset ofwanting to improve and to become
better, nothing can stop you.
You can become the best stylist,the best person, the best
influence in your area, yoursalon.
(37:21):
If you just put one foot infront of the other, keep
improving and focus onpositives.
Thank you.
Hope you have a great week, seeyou next week.
Hello, welcome to Decoding Clients for
Stylists.
I'm Shannon Kahrhoff Today Iwanna go over some of the
history of how I actuallylearned and processed through my
career as a hairstylist behindthe chair for 29 years now,
almost 29 years but I wastalking to a friend that was
through cosmetology school,working together for years and.
(00:26):
We were doing each other's hair,and it's crazy the stuff that
comes up that you kind of forgetwhat you went through to get
through the whole process ofbecoming a hairstylist and
building clientele andunderstanding.
The whole business mindset ofwhat we have in store for us.
(00:47):
You're in school and you thinkyou're just going to go do hair
and school blows you awaybecause you have so many
different things that you haveto learn.
You have to learn the body, thebones, the muscles, the nerves.
You have to learn.
So many things that you, Ipersonally did not think about.
(01:08):
Having to understand that nowthat I've had all these years
behind the chair, realizing thestuff that we should have been
taught on top of it, or offeredclasses that we could extend our
knowledge to it.
But.
You don't realize that at thevery beginning because it
would've been great to learnabout how to build clientele
(01:32):
more distinctly.
The details, the thought processbehind it, how to handle your
finances as a business owner,how to invest in your business
would've been great.
But we are taught basicfundamentals.
We're taught electricity and howto make sure you don't have too
many.
(01:53):
Appliances or tools on each fuseto make sure that you don't blow
'em out.
We understand location is thebest part for opening a salon,
but the fundamentals of how to.
Start up a salon, how to createthe hunger for people to want to
(02:14):
come and join your salon.
Those are different things thatwe are not really taught, and I
might have been totallydelusional in my youth, who
knows, but I don't remember manybusiness classes out there
offered to us.
It wasn't until probably 10, 15years ago that I realized there
(02:34):
were classes to learn how towork on the business of a, a
salon, a stylist, and it wascrazy when I was thinking about
it, I didn't even take itserious.
It was like, oh, please,whatever.
Well, that's huge.
It's really huge to understandthe business mindset and how to
(02:56):
do your financial thinking ofhow you keep a certain profit
aside to make sure that you haveit for your future expenses and
how to cut out the money youneed for your benefits for days
off and vacations and retirementand all those things.
That would've been a phenomenalthing to understand at the
(03:19):
beginning.
Whenever I was, when I graduatedin the first 10, 15 years, the
mindset about being ahairstylist is very slim.
We don't have a high expectationof making a lot of profit or
profit at all.
We are taught basic things tohow to pass the test at state.
(03:39):
And they specified saying, nowthis will be on your state board
exam.
So remember this aspect that youneed to remember this and this
and this and not that, but welearn the basics and it's up to
us if we have something thatmakes you get excited and it's
something that we really likedfor us to go out and get more
(04:01):
experience and understandingbehind it.
You dabble with it.
It was play with it here andthere outside of the school
hours, but we didn't have accessto online classes like we do
now.
These younger stylists where youcan open up.
Any app and search out a hairartist or a hair company and get
(04:23):
that education.
We had to go to hair shows andwe had to go to specialty
classes, and sometimes you hadto drive a good distance to go
to it, and you invested your ownmoney in your own time, usually
on your Mondays to go and getthis knowledge done.
And that was the growth that wewere offered back then.
(04:46):
It wasn't a constant learningmindset.
It was okay, we got the checkmark, we got the hair show
education for the newest trendsand the hair color companies
that would come out with the newhaircuts and the color blends,
and they're.
New ideas for the next season,and then you'd see it on the
celebrities and you'd have yourclients see it in magazines and
(05:08):
on TV and movies, and that'swhere the ideas would come from.
Now it is so much faster, somuch easier, and sometimes
complicated because you have towork harder and faster to keep
up with the newest trends andthe newest supplies.
Everything is happening at hyperspeed compared to where it was
(05:28):
back in the day whenever it was.
Yeah, it was more companydriven.
Now it's an individual artistdriven on how they promote
themselves and what trends andwhat's not on what you see
walking in the door for ideas ofwhat they want.
So.
These newer stylists are comingin and they're being bombarded
(05:49):
with all of this new stuffcoming in, and it can get very
overwhelming.
If they don't spend the time andthe money to invest in their
education and their training,they're just trying to figure it
out on their own and the limitedknowledge they have how they're
learning from the stylist in thesalon who have been there, done
that before is just a new trendor a, a new technique that this
(06:11):
new person has come up with.
Because you can come out withthe same look, but you can come
go at it in 10 differentdirections.
It all depends on how your eyesees it and how you lay out the
technique too.
Get it done to achieve the lookthat they are wanting.
There's no right or wronganswers.
Everyone is creating their ownflow with it, and that's
(06:34):
fantastic.
We have more open thinking andthe ability to get all the
information out there and thenew looks and color blends, and
it's just amazing how fast thatall can get out there.
But when I started out, it was,you figure it out as you go.
You find a stylist that you workwith that will give you the time
(06:55):
of day and.
They will help guide you and,and explain different concepts
to you if you find that person.
There are a lot of stylists thatdon't wanna take the time with
the younger ones to kind ofguide them and, and figure stuff
out.
Because when you're new, youdon't have the crazy schedules
So you have more time to sit andwatch.
(07:17):
And that's honestly how Ilearned a lot of my techniques
is I sat back with whateverstylist I wanted to learn the
technique from, and I justwatched her technique and the
scissor over comb haircuts andthe blends.
How they do certain things.
It was learning by observationand then trying it on the next
client and saying it now is kindof, eh, a little scary, but
(07:42):
that's really, trial and erroris how you learned, and it still
is.
The difference between a stylistthat lasts the long way or lasts
a year or two is theirdedication, how hungry they are
to learn and become better.
There's a lot of people that gettired of constantly learning and
struggling to become betterwithout seeing the financial
(08:06):
benefits yet.
I think it's also lessening nowwhere people get paid better,
even if they have a lowerexperience level because.
People don't go with the oldrange of charging less.
When you're new, you kind ofjump into the middle and you
just roll with it, which isgreat.
(08:28):
But I think it's amazingwatching the different
transitions through everything,because whenever I was learning
it was from the people around mein the salons I was working at.
The people, their thinking iswhat I learned from.
Which was a big flaw of minebecause everyone that I worked
(08:51):
with had a limiting belief ofwhat they could achieve.
Oh, you're just a hairstylist.
You just have to, you know, dealwith not getting much money, and
it's fine.
We only think you're worth thismuch when in essence.
They don't understand how muchtime and effort and money we
(09:11):
invest in everything we have.
No one ever explained your valuewith your pricing is your
education and how much effortyou put into it, and how good
you are at achieving the looksthat they're wanting and making
the style something they canhave an easier way of recreating
(09:31):
at home.
It's hard to explain that tosomeone who's used to just going
into a nine to five job and youlearn the steps of the
techniques and then you just godo it on the computer.
It's, I know that there's manycompanies that let you create
the techniques and thestrategies a little bit more on
(09:51):
your own and achieve it, but.
You have someone there walkingyou through constantly and then
you can ask questions.
As a hairstylist, you don'twanna be that hairstylist that
walks to the stylist next to youand say, okay, now what do I do?
Because that scares the client.
So you have to do a lot of thisin the back room and, it's
(10:12):
intimidating at times becausethere's so much in the mindset
of how you achieve color.
That depends on each.
On so many different things fromthe natural level of their hair,
what color they're gonna pull upthat you have to balance out.
And there's so much stuff thatif you're blessed to have a
coworker that will help pull youaside and help walk you through
(10:36):
and answer your questions thatyou have, even if it's the same
question for five differentclients, that is gold.
You really need to understandhow wonderful that is so that
you have the ability to.
To learn and grow in your ownspace.
You don't have to travelsomewhere else.
Invest thousands of dollars intolearning this over time.
(10:59):
You have someone holding yourhand through the whole thing.
Well, they have this wonderfulthing called assistance.
Now, I wish they would've hadthat whenever I graduated or
explain that possibility to meat a young age.
'cause that would've been thedream for me to have someone
take me under their wing and.
Guide me through differentthings.
(11:21):
I was a shampoo girl startingout in high school.
My friend was working in a salonand she said, Hey, they need
another shampoo, girl, would youwanna come work there?
'cause she knew I was going tocosmetology school just like
her.
But it was perfect job because Igot to experience.
Hours of being in the salon andhearing the conversations from
(11:44):
the four different personalitiesthat work there and their
different techniques.
I shampooed their clients andlearned how to have the
conversations with them.
Shampoos don't take that long.
They really don't want you totalk to'em most of the time.
So that was pretty simple forme.
They had me wash and foldtowels.
I've been folding towels since Iwas 16 years old, so 17, however
(12:06):
old I was when I started there.
So that's a lot of years offolding towels.
I learned how to clean productshelves.
I learned the different.
Types of products that they havethere and hearing how they talk
to their clients about them.
Not a lot, so I didn't hear alot about the sales of products,
but I learned how to answer thephone, how to make appointments
(12:27):
I learned the timing behinddifferent surfaces, and I
learned the differentpersonalities of the
hairstylists.
One was outgoing, always runninglate.
One was very meticulous and calmand always on time, and there
was another one that talked allthe time, but she was very
direct and no nonsense.
(12:47):
And then you had another onethat was very soft spoken and
very laid back, but.
Very nice.
I never thought of it.
They had all four personalitiesworking there.
That was pretty incredible.
But I actually learned about howthey each handled their clients,
how they have theirconversations and how they
(13:08):
scheduled their clients.
And not all of them had meshampoo their clients' hair.
Some of them shampooed theirclients themselves and, and
didn't have me do everything.
I would apply perm solution andrinse out and I would rinse out
colors.
It was amazing the skill factorsthat I got there, but it
would've been even better if Iinterned after I knew the
(13:31):
knowledge of how to cut hair,how to apply color, I would've
probably gone a little bitfurther understanding, watching
their techniques of cutting hairbecause it was.
I had no concept of it, of howhaircuts actually got done, and
I never thought of watching thatpart.
Silly me, By being a shampoogirl, it was amazing because I
(13:57):
got to see the environment ofthe salon.
I knew what to expect.
I knew how to.
Keep the salon clean andorganized and taking out the
trash.
And they had me mix up color atcertain times too, and it, I got
a, a little bit of a step up oflearning the proportions of
mixing color, but thinking aboutif I would've.
(14:20):
I had that experience after Igraduated from school or even
during school, if I would've hadthe ability to have that enough
hours to get into the salon,well, if I would've had the
experience to get in back intothe salon while I was in
cosmetology school, I think Iwould've picked up a lot more
because I would've been able towatch them get it done instead
of just the before and aftertechniques.
(14:42):
Through the years of me workingin a salon, I, I learned a lot
of different things and Ilistened to other people how
they thought about things, and Irealized if I just work my butt
off and I work the hours thatI'm there, I don't complain.
I don't think about cuttinganything short.
I just do the best I can.
(15:03):
And at one of the chain salons.
They have of course, or did Ihave no idea how they do it now,
but there's a percentage of yourwork, productivity, and you got
a bonus kicked up higher, themore productive you are per
hour, which meant more haircutsin that time.
You got stuck with a perm, yourproductivity went down the
(15:25):
manager had this chart on thewall and each stylist had a time
of an average haircut for them,and I looked at the, the ones
that had been there the longeston how quick they could do a
haircut.
And I looked at my timing on ahaircut.
That was probably the the bestthing for me because they taught
(15:47):
me precision, how to do theprecise haircuts.
I learned how to do thingsbetter, but I also learned, I
had the momentum and thechallenge in me to get my
haircut times down to shortertimes.
So my productivity worked upthere.
It was just a game in my headbecause I respected those ladies
and I wanted to be like them.
(16:08):
And I think every hairstylist,if they had someone that they
respected in their space, theywould.
Work even harder to becomebetter quicker.
Because if you have a role modelin your salon that you want to
become or they.
Motivate you to become better.
That is gold because you aregonna find a reason to motivate
(16:31):
yourself to become better andwant more.
Because you're gonna realize ifyou can get your color
applications and everything alittle bit quicker, you can cut
down the three hours for our onecolor retouch to.
Two hours to one and a half.
Most of the clients don't wannasit there for two hours, three
(16:52):
hours.
They have a life to live.
So the quicker you can get themin and out, they are so much
happier.
I have a few that love the chilldowntime and just enjoying the
peace of not having the hustleat home.
There's a few of them, but mostof'em, they don't wanna sit
still for three hours in mychair.
(17:14):
I can do a men's haircut and abeard trim in under 15 minutes,
and boy, those boys look happyas they're running out the door
because they don't wanna sit inthe chair for any longer.
They might have to have a longconversation with me, and it's
not always something that theywant.
They want a quick haircut.
Great.
No big deal, but.
(17:35):
It's all different things youlearn.
When I moved into a full surfacesalon, it was intimidating'cause
I had to learn color at thattime.
I could apply color, I knew whatto do.
Mixing the color for differentcolor tones, that was a
challenge for me at thebeginning.
And there was a lady there thatactually took the time and
(17:56):
explained different things to meand helped.
Me formulate colors and overtime I realized what I was
looking for, what I needed toprocess and, and things like
that.
And she actually was veryhelpful and that helped me get.
A lot farther in my career onceyou add the skillset of mixing
colors to the right techniques.
(18:17):
Now I don't even blink an eye.
I can understand exactly how itall works because I know the the
color theory behind everythingand how one tone can neutralize
a different tone.
But at that time, I had no ideawhat the color wheel was for and
how it worked and what the heckit meant for a mixing color.
But it's everything.
(18:39):
Who knew?
Having her help me with that wasamazing because she understood
the art of mixing hair color.
I learned how to sit on my butt.
A lot at the beginning becauseyou have to put in the time in
the salon to wait for someone towalk in to get that haircut.
(19:00):
You need to build a presence inthe salon.
People need to be familiar withyour face, with your
personality, because if you'rehelping out in the salon, they
see you, they know you, they getmore familiar with it, with you.
And if a stylist doesn't havetime to get their client in for
a retouch, they feel comfortablesitting in your chair for you to
retouch their hair and.
(19:22):
You become indispensable to theolder stylists so that they
respect you a little bit more.
If you put in the work and thetime and the effort, you'll be
respected more in that salonspace.
Now, I did a lot of washing andfolding towels.
I did a lot of organizingmagazines and watering the
plants and cleaning out theshampoo bowls, and I put my foot
(19:45):
down on the cleaning thebathrooms.
That's just not my thing.
But I constantly did laundry,and I would run and grab food
for everyone when they were busyin their schedule and I was
sitting there, I would have toescape the salon every so often
just to burn off some energybecause I was going stir crazy,
just sitting there for hourswaiting for a client.
(20:07):
But that's what had to happenback then.
Now we have social media.
You can post yourself in thetown and create a presence for
yourself.
People will feel morecomfortable seeing your name and
a post saying that they haveopenings.
To this day, you become known alittle bit more just by how you
post on social media and.
(20:30):
Oh God, life is so much easierwith that.
But I will say as of like, itwas probably Covid that I
actually really dug intoInstagram because I used
Instagram as the learning tool.
All the, the color companies andtrendsetters were on there, and
they were posting videos andtrainings and different things.
(20:53):
So I went from barely touchingit to just using it as a
learning tool.
I.
To understanding how importantsocial media is really for our
career at these times.
So for those ladies that aren'tbusy in the salon yet, create
content, start learning how todo something and show it.
(21:15):
Bring in your friends, bring inyour family.
Just charge'em for products ifyou have to, just so you have
pictures to post, because it'samazing whenever you start
showing your work on how muchdifferent people think of you,
because they're finallyrealizing the skill level that
you have and the creativity thatyou have.
If you have a friend that youcan just style and post pictures
(21:39):
of the style.
It's just making yourselfpresent in the social media
world and posting your town isgoing to be very helpful.
But I will say as of three yearsago was the first time I ever
really understood the value ofsocial media to, to grow and
(22:00):
become more in your town becauseof a class I took and it was not
easy for me to transition toremember to take pictures, which
I still struggle with.
But getting comfortable, takingpictures of your clients, asking
them if, are you okay with meposting this on social media?
Some of them are like, oh God,no, I look horrible.
I just finished work.
(22:20):
Or I don't have my makeup on, orI have my old clothes and.
That's fine.
There are some of them.
I don't post faces or anything,but it's still a habit.
I'm trying to create more.
I get busy in the salon and I'mso excited about how it all
turned out.
Totally forget the taking thepictures so I can post it,
because I love transitions.
(22:41):
I love a new look and a newhaircut and different things,
but.
It's still a skill I need to getbetter at, it's crazy to me how
much easier it is right now toget your name out there, your
use, Instagram, Facebook, I.
TikTok everything as yourbusiness card, pretty much a
(23:01):
portfolio of pictures and and ofyour different clients and looks
out there to become known or tomake yourself more of a
specialty stylist, knowing thatthere's only these type of
services that you feel that youwant in your chair, and creating
an expectation of how talentedyou are in certain services.
(23:25):
Because if you focus on certainservices, you'll actually get
more respected in that areabecause of that, because that's
all you're posting and you'reteaching them knowledge and
understanding and differentthings.
And.
Yeah, three years ago and allthe way through is pretty much
how I became more comfortable onsocial media advertising me, my
(23:48):
business, my services.
It is crazy how much easier itis.
I had to go buy newspaper adsback in the day and hope for the
best.
You have to be careful alsobecause as you're working with
people around you in the salon,you can pick up a lot of bad
habits.
Instead of getting there hungryfor a new client ready to wow
(24:13):
someone with their color ortheir cut or anything, they're
in there resentful because it'sone client holding them there
for hours.
Instead of enjoying that extratime in the salon, understanding
you're making a presence foryourself.
So if you have someone elsethat's.
In a bad mood because they don'twant to put in the time and
(24:36):
effort and it starts rubbing offon you.
This is very, very dangerousterritory because no one wants
to get their hair cut or coloredby a stylist that doesn't really
wanna be there because you canfeel that.
It's in your attitude, it's inyour movements, it's everything.
So you have to find a way tomake sure that you don't create
(24:58):
bad habits.
Don't just not show up one daybecause you don't have any
anyone on your book.
You have to create theexpectation in yourself that you
need to be there four or fivedays a week from this hours to
this hour, and you have to goabove and beyond as you're
building.
The older stylist will notrespect you for not being there
(25:19):
unless you have a client.
Why are they going to want tobook you appointments or give
you their special clients if youcan't guarantee you're going to
show up for work this day orthat you have to be holding
yourself accountable.
Because if you have your olderstylist in the salon.
Suggesting that you need to showup on the days that you're
(25:42):
supposed to show up, or you havethem suggesting that you need to
be a little bit more dedicatedto work.
It's, it's red flags rightthere.
That means that you're, you'renot putting in the effort that
they need for you to be usefulin the salon and.
I've been there.
(26:03):
It's hard sitting there all day.
You find something to do.
I started reading books more.
I created more habits ofdifferent things.
I would sketch at times, butmost of it was just a book or
reading magazines from cover tocover and doing the crossword
puzzle in the back of the PeopleMagazine.
And it was finding ti, findingways to fill your time.
(26:26):
If you're a newer stylist nowand you are wasting time.
Get on social media, start doingresearch on different hair color
techniques and products andwhatever else you can get
interested in over consumeeducation.
It'll make a huge difference foryou because you're gonna be more
likely understanding a clientthat comes in saying they want a
(26:50):
new haircut that someone named.
Make sure that you spend some ofyour time into learning new
things.
You have to be aware of.
Learning and growing isimportant.
If you don't have the money toinvest in education yet, then
put yourself out there on socialmedia.
Start looking for, someone thatjust did a hair color that you
(27:12):
just absolutely love, or ahaircut that you just love and
start searching their othervideos and see if they're
followed by other people or theyfollow people that have even
more talent that you appreciate.
And follow'em.
Keep searching.
Go down that rabbit hole oflearning all these new colors
and techniques and differentartists.
(27:32):
You'd be amazed how muchknowledge you can get from it,
but the bad habits, make surethat you stay away from.
Resenting your time in thesalon.
Make sure that you are puttingthe effort.
If you're sitting still, gothrow some towels in the washer.
Go fold some capes.
Go sweep up someone's hair thathas a pile around them.
(27:55):
Don't sweep their feet.
That's a pet peeve of so manypeople.
But you can sweep the hairaround and if you go and you
sweep up the whole salon.
That owner, our manager, isgoing to notice.
The stylists will notice thatyou're making their work
environment even better.
If you invest your time intocreating good experiences for
(28:16):
everyone, it's amazing.
If you help someone's clientthat's struggling with something
or solving a problem, it's, it'sgold because you're making
yourself indispensable to thesalon and they're gonna
appreciate you more.
So take that time, learn theclasses, expand knowledge.
I had to do it through hairshows and classes, and it wasn't
(28:40):
enough for me.
I was so hungry to learn, butthere really wasn't that much
around that was easilyaccessible, and I know some of
it was my excuses throughbecause I didn't understand the
value in educating myself more.
And going above and beyond forit.
(29:01):
I didn't also understand thevalue of investing big dollars
into education because I didn'tsee anyone that ever did that
and got anything out of it.
I worked with one person thatshe went and invested money into
certain classes and.
To be honest with her, I didn'tsee any value come out of it.
(29:21):
She did it, but she didn'tretain anything and come out on
the other side better.
So she wasn't a good example forme of how to do it because she
did it to say, yes, I did it,but she didn't understand how to
carry it back to the salon tomake it useful in whatever she
needed.
(29:42):
So.
As you are learning and growingthrough your process as a
hairstylist, I know I figuredout what kind of stylist I
wanted, I represented.
More, or I appreciated certainstylists because they did
certain things and that's what Ilearned through everywhere.
I worked of how to become abetter, softer person to show
(30:06):
that I cared to be a nice,friendly hairstylist.
That was a lot of learning forme.
It was very challenging to behonest.
That's why I read a lot ofbooks.
But I learned how to become astylist that I would want to be
serviced with.
I want a certain way that Iwould be talked to and treated.
(30:27):
And the, the nice thoroughmassaging, shampoo is key for
me.
That's the most relaxing part.
That's what people love andremember, but you pick out what
you.
Want to become as you're goingthrough your career, if you're
smart and you also picture whatperson you don't wanna be, you
(30:50):
want to make sure that you don'tget overly comfortable.
You don't get lazy.
You don't take a phone call allthe way through someone's
haircut because that, to me didnot feel like a good customer
service perspective.
So learn what's right, what'swrong, but also expand past what
people in your salon.
(31:10):
Talk about or what they know.
Because I went to an accountantto learn how to do my taxes.
I learned what deductions Icould have.
But then through the next fewyears, I was able to file my own
taxes for so long because I tookthe time to learn what
deductions I could do, whatdeductions I can't do, and
learned from all this.
(31:32):
And that's how my whole goal hasbeen.
I learned from someone else andtry to consume enough and ask
enough questions so that I cantake it to my, to the next level
for myself and recreate it.
It was shocking to me one timewhen I was working in a salon,
Like to help people.
I, I know how much I learnedfrom people I worked with, so if
(31:55):
there's someone that asks mequestions and really wants to
learn, I have no problemanswering questions and helping.
And I try not to over pushanything.
Everyone's at different levels,but someone was asking me.
For help with mixing colors anddoing different things and
different services, and I didn'trealize that they were watching
(32:16):
me on how I was doing things,and it was very eye-opening,
realizing that what I learnedhow to do through my youth is
repeating to a new youth andwhen.
I was leaving the, the salon,she was most concerned because
the senior stylist was gonna begone.
(32:37):
Who are we gonna learn from?
Who are we going to askquestions to?
And it was a legit concern atthat place.
'cause everyone was droppinglike flies pretty quick.
But I.
It.
That's when I realized, one, Iwas old and also that someone is
actually looking up to mebecause I've learned and grown
(32:57):
through so much, so much andI've, I was able to make someone
feel comfortable to ask mequestions along the way.
So to me that was successbecause.
I am helping repeat the patternthat I learned from and I
absolutely loved.
So I hope I didn't teach her badhabits'cause I know I have them.
(33:18):
But I understood that it washelpful that I was helping the
next generation and I have a lotof knowledge through my years of
doing this and that's why Idecided to do this podcast.
But.
It is so much of just being thehungry student and wanting to
(33:38):
learn more, become better.
That will put you over the topand make you more unique because
you're willing to constantlylearn and grow.
And because I love to learn andgrow, I want to a younger
stylist who has more experienceto learn something and become
better.
It has no age limit on if you'rean old stylist or a young
(34:02):
stylist.
If they have the talent and theytook that knowledge and they're
willing to talk to you about it,it's huge.
You don't have to be an oldstylist just to be able to help
someone.
If you dug in and you learnedand you grew and you're
successful at it, it's amazinghow much you can help someone
else grow and learn and not bescared to ask questions.
(34:24):
It's, it's huge.
So watch your mindset of how yourecreate what you want to be,
how you create.
So think about not only thefinancial goals of your career,
but you need to figure out yourmindset.
What do you wanna achieve inyour career?
Do you wanna just focus on onething, or do you wanna
constantly learn and grow?
(34:46):
Do you want to help otherpeople?
Along the way, or do you wannastay in a hole and just focus on
yourself and your clients?
Nothing is wrong.
Everything is perfect for eachperson, but you have to figure
out what goal you want, what'sgonna make you happy in your
career.
But I will suggest.
(35:06):
Learning, growing, findingsomeone to learn from hands-on
is always the best way to learn.
And if you can graduate collegeand go straight into an
internship and they take itseriously and they teach you,
and to mix color, how to thinkthrough a haircut, how to have
(35:28):
consultations with your clients.
How to set goals would be huge.
And if you have someone that'sthere to help you understand how
to manage your money as astylist and they have good
results, that's huge becausethat's not something many people
know or willing to teach becauseit's a struggle in our career.
(35:50):
We have good days and bad days,good months and bad months, and
it's figuring out how to survivethe bad months.
And not overspend on the goodmonths.
So you have to under understandso much through this.
But sorry, this is, this was mythought process from my whole
(36:14):
starting to where I am rightnow.
I'm not at the end.
I've got time to go.
I love to learn and I wanna keeplearning, but be hungry.
Watch your mindset on what youwant to keep an eye on your
mindset of keeping thingspositive, keeping it in a
upswing mode to make sure thatyou're creating the experience
(36:37):
for your clients that you want.
Because if you're watching theexperience they have, you're
going to have more loyalty thanyou're gonna believe.
Because you treat them so well,they want to come in and relax
and enjoy.
So if I could say one thing, youcan start anywhere and you can
(36:59):
get anywhere.
If you take the time to learnand get better at everything,
one step at a time.
One service at a time.
And if you get that mindset ofwanting to improve and to become
better, nothing can stop you.
You can become the best stylist,the best person, the best
influence in your area, yoursalon.
(37:21):
If you just put one foot infront of the other, keep
improving and focus onpositives.
Thank you.
Hope you have a great week, seeyou next week.
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