Delighted Customers Podcast

Delighted Customers Podcast

This podcast is all about empowering business and CX leaders to achieve sustainable growth by delighting their customers...consistently. We'll share practical ways to improve your customers' experience. We’re going to highlight, front and center, real stories, real conversations with CX thought leaders, CX practitioners, university professors, and authors - who share their wisdom - all designed to empower you to make a difference - because I firmly believe that when we serve customers well, we make a difference in our world.

Episodes

September 14, 2022 47 min

Trust.

Isn't that one of those soft, touchy-feely words?

In today's word of digital transformation, isn't people skills so...yesterday?

From someone who walked the walk as a CX practitioner, one of the most critical skills is the ability to influence - without positional power.

The ability to build trust with key stakeholders is a golden asset for any business leader but it's essential for a CX or EX leader!

How Do You...

Share
Mark as Played

Dr. Tom DeWitt, trailblazer and Director of CXM@MSU, talks about why it was time to launch a Masters of Science in Customer Experience Management (CXM) at Michigan State University.

He shares some powerful realities about why companies should lead with a customer experience strategy and how this program can close the gap by preparing leaders to lead CX at the C-level. 

If you are thinking about advancing your education and you&...

Share
Mark as Played

In this episode, my guest Stacey Nevel gives practical tips on how to engage employees and avoid some of the most common mistakes that negatively impact employee engagement. 

Have a clear purpose and align your team to that mission is the first step.  She provides illustrations of how to do that and steps that winning organizations take to ensure congruence between corporate strategy and how it's lived in the organization's...

Share
Mark as Played
August 18, 2022 34 min

Customer friction can lead to customer defection.  Often, companies attempt to fix their customer's pain with a short term solution.  Diane defines design thinking and why it's a different approach that starts with putting your customer in the center. 

She also shares what led her from a career as a clinical psychologist, supporting those dealing with death and dying, into the world of customer experience management.

What c...

Share
Mark as Played

Jon shares gems from his new book: From Impressed to Obsessed: 12 Principles for Turning Customers an Employees Into Lifelong Fans.  Excellence is never an accident. Jon brilliantly pulls the curtain back on proven methods to fundamentally change the way you think about creating a successful, beloved business.

Show Notes

Jon Picoult shared practical and proven principles from his new book From Impressed to Obsessed in this episode.  ...

Share
Mark as Played
July 20, 2022 1 min

The Delighted Customers Podcast trailer describes who the show is for (business leaders and CX leaders) and how it can help listeners delight their customers to achieve sustainable growth...consistently.

You can get all the podcast episodes at Empoweredcx.com/podcast.

https://www.empoweredcx.com/podcast


Please subscribe so you don't miss an episode.

Share
Mark as Played

Popular Podcasts

    Serial is a podcast from Serial Productions, a New York Times company, hosted by Sarah Koenig. Serial unfolds one story - a true story - over the course of a whole season. The show follows the plot and characters wherever they lead, through many surprising twists and turns. Sarah won't know what happens at the end of the story until she gets there, not long before you get there with her. Each week she'll bring you the latest chapter, so it's important to listen in, starting with Episode 1. New episodes are released on Thursday mornings.

    Crime Junkie

    If you can never get enough true crime... Congratulations, you’ve found your people.

    Morbid

    It’s a lighthearted nightmare in here, weirdos! Morbid is a true crime, creepy history and all things spooky podcast hosted by an autopsy technician and a hairstylist. Join us for a heavy dose of research with a dash of comedy thrown in for flavor.

    The Official Game of Thrones Podcast: House of the Dragon

    Welcome to the Official Game of Thrones Podcast: House of the Dragon produced by HBO Max and iHeartRadio. This show is the go-to audio destination to unpack and discuss everything Game of Thrones for casual and die-hard fans alike, starting with the new HBO Original series, House of the Dragon. Join our hosts Jason Concepcion (X-Ray Vision) and Greta Johnsen (WBEZ's Nerdette podcast) every week as they share insights, fan questions, exclusive interviews with the cast and crew, and a whole lot of thoughts and opinions. It’s the only podcast with the inside scoop on all things Game of Thrones. It is also produced in association with Crooked Media.

    Dateline NBC

    Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.

Advertise With Us

For You

    Music, radio and podcasts, all free. Listen online or download the iHeart App.

    Connect

    © 2022 iHeartMedia, Inc.