No Silver Spoons®
Welcome to No Silver Spoons®, a podcast that celebrates grit, resilience, and the beauty of building success without shortcuts. Formerly known as Dentistry Support® The Podcast, we are now in our fourth season, embracing a broader vision while staying true to our roots. Powered by Dentistry Support®, this podcast delivers meaningful conversations, actionable advice, and inspiring stories for listeners from every industry and walk of life. Hosted by Sarah Beth Herman—a dynamic entrepreneur, generational leader, and 5x CEO with nearly 25 years of experience—No Silver Spoons® brings real, unfiltered discussions about leadership, business, and personal growth. Sarah Beth's journey of building success from the ground up, without ever being handed a "silver spoon," shapes the tone and mission of every episode. Each week, we feature incredible guests who share their stories of overcoming challenges, learning from their mistakes, and growing into their best selves. Whether you're an entrepreneur, professional, or simply someone who values authenticity and hard work, this podcast is for you. Join us for candid conversations, That's Good Moments to recap key takeaways and insights that remind us all that success isn’t handed out—it’s earned through grit and determination. Let’s keep the grit, share the goodness, and never stop growing together on No Silver Spoons®.
Episodes
What if resignation isn't the beginning of the story?
What if it's simply the moment you finally realize someone has already been leaving for months?
In this episode of No Silver Spoons, Sarah Beth Herman explores one of the most overlooked realities of leadership: people rarely disengage overnight. Whether it's an employee, a client, a patient, a friend, or even a family member, relationships often begin to drift lon...
Sarah Beth Herman continues her 10-part series, The Human Side of Leadership, with an episode subtitled “Why Smart People Stay Stuck,” exploring how being stuck can look productive or successful while real change is avoided. She argues smart people don’t stay stuck due to lack of information, but because the brain’s primary job is survival, constantly predicting risk based on past experiences...
Welcome to the Beginning of a New Series
What if the greatest leadership skill isn't having better answers?
What if it's learning to better understand people?
In this special episode of No Silver Spoons, Sarah Beth Herman, MBA, launches The Human Side of Leadership™, a brand-new 10-part series exploring the psychology behind leadership, communication, decision-making, trust, team dynamics, and the human behaviors that ...
Sarah Beth Herman reflects on 130 episodes of No Silver Spoons and explains the podcast’s purpose: thinking together across dentistry, business, leadership, neuroscience, and entrepreneurship while encouraging listeners to question her rather than borrow certainty. Drawing on years of learning from books, coaches, clients, and experience building multiple companies, she argues there is no single blueprint for ...
Sarah Beth Herman reflects on a dentist frustrated by unscheduled diagnosed treatment and argues the issue is often misnamed as “treatment acceptance” when it is really a decision-making problem rooted in uncertainty and perceived risk. Drawing on neuroscience and experience, she explains that patients can understand a diagnosis yet still hesitate because the brain treats uncertainty like danger, amplify...
Host Sara Beth Herman argues that going out of network isn’t a strategy if a dental team doesn’t understand the revenue cycle and can’t consistently verify and explain benefits, collect patient portions, document limitations, track and appeal claims, and communicate clearly. She reframes insurance verification as revenue protection, patient communication, treatment acceptance, and trust, warning th...
Sarah Beth Herman hosts a podcast swap episode featuring her interview with Dr. Howard Farran focused on dental insurance, billing, and practice operations. Farran raises concerns about young dentists facing debt, DSOs, stagnant insurance fees, and staffing shortages; Herman argues dentistry has been overcomplicated and urges removing “noise” with simple standards: work every outstanding claim every 10 d...
Host Sarah Beth Herman explains that angry dental patients are usually the result of earlier breakdowns—especially assumptions and gaps in communication—rather than isolated incidents like a bill or negative review. She argues communication should be measured by patient understanding, not information delivered or signatures obtained, and notes dissatisfaction in healthcare is often driven by communicatio...
Host Sara Beth Herman of No Silver Spoons shares that she was named one of Phoenix Magazine’s 2026 Healthcare Heroes, explaining she paused to fully acknowledge the milestone and emphasizing that the recognition reflects operational impact in healthcare rather than transactional visibility. She discusses continuing to build amid uncertainty, including taking a major private risk with her husband, and warns tha...
Host Sarah Beth Herman challenges the popular phrase “not my circus, not my monkeys,” arguing that while boundaries matter, emotional disengagement is increasingly being confused with wisdom, quietly eroding workplace and relational culture through breakdowns in communication, trust, and shared responsibility. Drawing on her leadership experiences—being denied a hard-earned promotion, having office...
Host Sara Beth Herman explains recent Google Business Profile and Google Maps review disruptions affecting dental offices and other local businesses, including disappearing reviews, paused review activity, profile flags, and ranking fluctuations. She cites Google’s April 16, 2026 announcement of stronger AI and Gemini-powered detection of suspicious review behavior, which can trigger review removals, temporary...
The host of No Silver Spoons shares a rare personal episode documenting her trip from Colorado to Michigan for Grace Christian University graduation weekend, where she received her MBA and delivered the commencement speech she previously announced in episode 121. She describes university-hosted events, a banquet where she was unexpectedly given the Delta Epsilon Chi Award (noting only 7% of graduates receive it), a ...
Sarah Beth Herman explains that major “arrival” moments are not what create momentum; they are evidence of long-term faithfulness shown through keeping promises, leading with integrity, consistency without feedback, and making values-aligned decisions even when costly. She emphasizes that leadership and sustainable business are built on normal days, repeated choices, and trust rather than chasing visibil...
Sarah Beth, CEO of Dentistry Support, responds to reactions to episode 119 about her family being pressured and told they couldn’t leave a dental office without paying $1,460, arguing the root issue isn’t insurance or a signed treatment plan but breakdowns in communication about money. She explains that teams often hide behind signatures and “that’s how we do it” because they’re u...
Sarah Beth, CEO of Dentistry Support, shares a personal story about referring her financially struggling family to a trusted dental office with a state aid plan, after clearly instructing the front office to pre-authorize care and call her for any out-of-pocket costs. After an initially excellent experience, her stepmom agreed to same-day additional treatment during a crown adjustment without understanding it carrie...
Sarah Beth Herman, CEO of Dentistry Support and host of No Silver Spoons, explains her leadership philosophy of “leaders go first” in responsibility, honesty, accountability, steadiness, and learning—especially when facing criticism, mistakes, client losses, or bad reviews. She argues that avoiding discomfort is image management, while leadership is exposure that sets the tone for psychological saf...
Sarah Beth Herman, CEO of Dentistry Support, explains that businesses feel “heavy” not because people are failing but because systems are inefficient, and encourages leaders to prioritize improved efficiency over perfection. She notes that pushing teams toward perfection increases stress and burnout without meaningfully improving performance, and argues that clarity, structure, and support prevent most f...
In this episode of No Silver Spoons, Sarah Beth Herman — MBA, 5x CEO, and 8-figure entrepreneur — shares her executive perspective on interviewing after conducting more than 1,000 interviews throughout her career.
From hiring top talent to winning clients and building companies, Sarah explains why resumes often matter far less than people think, how emotional intelligence shapes leadership, and why energy...
In the previous episode of No Silver Spoons, we talked about one of the biggest operational misconceptions in dentistry:
The belief that front office teams need to be perfect in order for a practice to run smoothly.
But perfection isn’t the real goal.
Efficiency is.
In this follow-up episode, Sarah Herman continues the conversation by exploring what actually happens when a dental practice reduces administrative ov...
Host Sarah Beth Herman argues that dentistry’s biggest operational misunderstanding is expecting perfection from front office teams in systems not designed for it, creating stress, frustration, and lost profitability. She says dentistry has a structure problem: the front office becomes a catchall for phones, patients, insurance verification, claims, payments, aging follow-up, scheduling, and more, which crowds...
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