Today on our show, we’re pulling up at the junction of customer experience and automotive. To drive this conversation forward, we’re joined by Christina Schehl, an Executive Vice President and Head of Germany at frog, part of Capgemini Invent. Christina brings her experience leading global CX transformation programs with top automotive brands as well as insights from her recently published thought leadership in the space. Join us as we explore innovative strategies to revolutionize customer journeys across the automotive industry.
Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)
Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-51-the-cx-auto-race-is-on)
Read the Capgemini Research Institute report ‘Joining the race: Automotive’s drive to catch up with customer experience,’ co-authored by Christina Schehl. (https://www.capgemini.com/insights/research-library/customer-experience-in-automotive-2024/)
Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK)
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