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March 13, 2023 13 mins

What’s a business without happy clients?

In this episode of Design Your Wedding Business, we’re talking all about the client experience and your role as the chief experience officer (CXO) of your wedding business. What does a CXO do? I’m covering everything from onboarding and offboarding to email sequences and software in this bite-sized episode, so even if you’ve never heard the term “client experience” before, this episode will help you get started. 

As well as covering the basics, I want to dig into some of the parts of the client experience that don’t often get talked about but are still really important. 

Topics covered in this episode include:

  • The role of the chief experience officer
  • How to outline boundaries and expectations with a new client 
  • Why you should make things clear, simple, and easy for your clients
  • Workflows to put in place to improve your client experience 

If you’re looking for a guide to help you set up your client experience workflows, you’re in luck! This is the episode for you. 

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