Episode 13: Turning Challenges into Success: A Client’s Honest Journey with Elizabeth Erin Designs

In this episode, we’re joined by Kelly Synker, a client who has been on both sides of the customer journey with Elizabeth Erin Designs. We’ll dive into the initial challenges Kelly faced during her project, what went wrong, and how we worked together to resolve it. Kelly will share her thoughts on where things missed the mark and, more importantly, how we’ve improved our process to create a better, more supportive experience for clients. Now, with her new project, we’ll discuss the positive changes and how this new approach is making a difference.

00:00 Introduction to Designing in 5D
04:23 Kelly's Journey to Finding Jodi
11:14 Overcoming Challenges with Initial Design Expectations
17:50 Constructive Feedback and Process Improvements
22:41 The Importance of Clear Client Communication
23:11 Supporting Clients Through Design Challenges
25:00 Evolving Business Processes for Enhanced Client Satisfaction
25:52 The Role of 3D Modeling in Interior Design
29:25 Empowering Staff to Foster Business Growth
33:08 Budgeting and Value Engineering in Design Projects
38:16 Aligning Client Expectations with Design Realities
42:17 Designing in 5D Podcast Outro