Welcome to episode 24 of the Designing with Love podcast, where I provide the key details about empathy and journey maps. In the episode, I describe how to create them, the benefits of using them when designing learning experiences, along with some best practices.
🔗Episode Links:
Please check out the resources and templates mentioned in the episode. Enjoy!
How to Create a Customer Journey Map
EDIT.org Free Customer Journey Map Templates
Visual Paradigm Online Empathy Map Template
⭐Genially Empathy and Journey Map Templates: First, log in to your account. Next, create a new Genially from a template. Then, select Infographics at the top and select the Diagrams option. There are a couple of options to choose from in the templates, and you can customize the formatting. Alternatively, you can also search from the available templates.
📑References:
How to create a customer journey map in 10 steps. (n.d.). https://business.adobe.com/blog/basics/effective-customer-journey-maps-and-how-to-create-them
How do you use empathy maps to understand your customer segments? (2023, September 8). www.linkedin.com. https://www.linkedin.com/advice/0/how-do-you-use-empathy-maps-understand
Jacques, S. (2022, May 16). Your 5-Step Guide to Creating a Customer Journey Map. Hanover Research. https://www.hanoverresearch.com/reports-and-briefs/corporate/your-5-step-guide-to-creating-a-customer-journey-map/
Join PodMatch!Use the link to join PodMatch, a place for hosts and guests to connect.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
💟Designing with Love + allows you to support the show by keeping the mic on and the ideas flowing. Click on the link above to provide your support.
☕Buy Me a Coffee is another way you can support the show, either as a one-time gift or through a monthly subscription.
🗣️Want to be a guest on Designing with Love? Send Jackie Pelegrin a message on PodMatch, here: Be a guest on the show
📝Check out the companion blog site here: Designing with Love Blog
📱Send a text to the show by clicking the Send Jackie a Text link above.
👍🏼Please make sure to like and share this episode with others. Here's to great learning!
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Breakfast Club
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.