"Being Ethical as a Freelancer” - Hannah Knowles

In this engaging conversation, Naresh Shan and Hannah Knowles explore the intricacies of UX research from the perspective of a freelance researcher, discussing both the challenges and strategies involved. They highlight the importance of research in the design process, the necessity of adapting methods to fast-paced product teams, and the need for researchers to advocate for their role while negotiating effectively with stakeholders. Hannah shares her journey into UX research, emphasizing the value of building trust, gaining buy-in from product managers, and considering ethical implications in freelancing. She also discusses her experiences with workshops, networking, and carving out a niche in the market, stressing the importance of authenticity and a unique research style. The conversation underscores the often-overlooked value of research in product success, the significance of collaboration, and practical advice for aspiring UX research freelancers.

Takeaways

·      Freelance UX research is more challenging than design.

·      Research is often seen as the unloved sibling of design.

·      Without research, product design lacks direction.

·      Negotiation is key in product development.

·      Timing is crucial for effective research integration.

·      Small research sessions can lead to significant insights.

·      Stakeholder relationships are vital for research success.

·      Research should be agile and adaptable to product needs.

·      Understanding business goals is essential for researchers.

·      Effective communication can bridge gaps between research and design.

·      Getting buy-ins from product managers is a significant challenge.

·      Building trust with clients takes time and effort.

·      Cash flow issues are common in freelancing.

·      People buy from people; relationships matter.

·      Workshops can transform meetings into productive sessions.

·      It's essential to focus on progress rather than perfection.

·      Finding your unique style in research is crucial.

·      You only need a small portion of the market to succeed.

·      Be bold and confident in your niche.

·      Support others in their journey, as the market is tough.

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