In this episode, we sit down with Dee Bowden, a revenue recovery expert and author of "Collect the Cash." Dee shares her invaluable insights on how leaders can reclaim outstanding payments and transform the collections process into a leadership act rather than a mundane administrative task. With her proven "Four Keys to Collect the Cash" framework, she emphasizes the importance of problem-solving, customer service, gratitude, and relationship building in the collection process.
You will learn the following:
1. The significance of shifting from a reactive to a proactive mindset in collections and how that impacts overall leadership effectiveness. 05:43
2. Why understanding the emotional dynamics of money conversations is crucial for maintaining strong client relationships while ensuring timely payments. 08:22
3. Common leadership blind spots that can lead to unpaid invoices and strategies to address them before they become costly issues. 11:44
4. The role of courage and confidence in navigating tough conversations about payments with clients who may be avoiding them. 15:30
5. How effective communication and collaboration between sales and accounts receivable teams can streamline the collections process and enhance organizational success. 19:49
To get in contact with Dee:
LinkedIn: https://www.linkedin.com/in/deebowden
Website: https://collectthecash.biz
Book: https://collectthecash.biz/book
This episode is sponsored by
Fantail Services
Website:https://www.fantailservices.com
Our podcast is sponsored by
The Global Trends Magazine
Website: https://www.gc-bl.org/global-trends
Southern, Sweet & Sassy™ Coffee
Website: https://grounds4cause.com/pages/s3-coffee-co
Use DTLWPODCAST at checkout for your discount.
The Outlier Project
Website: https://theoutlierproject.co
Ascend Meditations
Website: https://www.ascendmeditations.app
Chop Ai
Website: https://www.chopai.app
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