Thanks to our Partner, NAPA Autotech Training
Key Takeaways:
Survey Demographics & Limitations
- Skewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.
- ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only ~25% of U.S. technicians are ASE-certified). Fanslow urges broader participation for accurate data.
What Technicians Want
- Proper shop equipment (87%) – Includes OE tools (e.g., GTS+ for Toyota/Honda), ADAS calibration tools, and powertrain tables 210.
- Paid vacation (83%) and retirement plans (72%) – Fanslow notes ambiguity in definitions (e.g., weeks offered) and calls for industry standardization.
- Paid training (65%) – Despite high demand, many techs underutilize training opportunities.
- Hourly/salary (majority) > hourly + production bonus (25%) > flat rate (20%). Fanslow attributes this to desire for stability, especially in rust-prone regions where labor guides may be unrealistic.
Industry Pain Points
- Low Satisfaction: Only 49% would recommend their shop to a friend. Poor communication (30% approval) and inadequate mentorship (<30%) are key issues.
- Urgent Needs: Higher pay (78%) – Fanslow advocates for cost-of-living-adjusted wages over raw dollar comparisons.
- Better benefits, tool allowances, and management (13–14%) – Vague but critical for retention.
Call to Action
- Increase Survey Participation: Fanslow urges technicians to join WrenchWay (free) to amplify diverse voices, especially from underrepresented regions/experience levels.
- Shop Owner Accountability: Recommends transparent conversations about compensation, equipment, and mentorship programs to address dissatisfaction.
Notable Quotes
- “4700 respondents is impressive, but in a field of 800,000 technicians, it’s hardly a scratch.” – Matt Fanslow
- “If you’re not paying attention to cost-of-living-adjusted wages, you’re missing the point.” – Matt Fanslow
Actionable Insights
- For Technicians: Join WrenchWay to contribute to future surveys. Advocate for clear career paths and training at your shop.
- For Shop Owners: Benchmark pay against local cost of living. Invest in OE tools and mentorship programs to retain talent.
- Industry-Wide: Address communication gaps and collaborate with schools to improve perceptions of the trade (only 25% of shops support local schools).
Thanks to our Partner, NAPA Autotech Training
NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.
Contact Information
- Email Matt: mattfanslowpodcast@gmail.com
- Diagnosing the Aftermarket A - Z YouTube Channel
- Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
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