Amazon is no longer behaving like a traditional search engine. With Rufus, it’s becoming a shopping agent; one that remembers your preferences, interprets your intent, and decides which products deserve to be surfaced before you even scroll. That shift is quietly redefining how discoverability works for every brand on the platform.
In this episode, our host Shreshta Joy sits down with Max Sinclair, Founder & CEO of Azoma, to break down what Rufus really is, how it thinks, and why its reasoning layer matters more than rankings.
Max also shares key insights from “The New Rufus: Reason, Research and Remembrance,” by Azoma and co-authored with Andrew Bell, which you can read here: https://44462615.fs1.hubspotusercontent-na1.net/hubfs/44462615/The%20New%20Amazon%20Rufus%2c%20by%20Andrew%20Bell%20&%20Azoma.pdf
We get into:
• Why Amazon is evolving from “best online store” to “best shopping agent”
• How Rufus uses memory, life stages, and behavioural cues to personalise results
• The five elements every PDP must include to fit Rufus’ reasoning path
• Why keyword-stuffing SEO is losing power in a context-first ecosystem
• How external authority sources and citations influence recommendations
• What brands get wrong when building in-house GPT tools
• What Rufus could look like in the next 6-12 months as Amazon merges agents, search, and ads
If you’re a CPG leader, brand manager, or anyone selling on Amazon, this episode offers a clear roadmap to staying visible, and chosen, in a world where AI agents, not search bars, decide who makes it to the shelf.
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